Planet Nissan - Service Center

Professional, pleasant and courteous staff! I have had very little reason to bring my vehicle in for servicing since it was purchased, but I have always been pleased with the facility, the staff I have had very little reason to bring my vehicle in for servicing since it was purchased, but I have always been pleased with the facility, the staff and the quality of work the two or three times I have been in to the dealership. Jarred, my service rep (I apologize if that's not the correct title of his position), was very professional during our dealings, promptly answering my texts and calls. I had extensive work performed under an extended warranty, which required several days in the dealership, so I required a loaner vehicle. I expected some degree of hassle, either with honoring the warranty/deductible or obtaining a loaner vehicle, but there was none whatsoever. Jarred handled the business side of the warranty and repairs and kept me informed and up-to-date. I am impressed with the ease of the transaction, the professionalism of the staff and the quality of work! More

My car was done in the time that Zack informed me it would be done. Zack is very knowledgeable about my vehicle and communicated all work performed would be done. Zack is very knowledgeable about my vehicle and communicated all work performed More

WHAT a 45 Minute oil change, you can’t beat that. Jarred is always greets with a smile, pleasant and professional. Thanks to the gentlemen that service my Murano. is always greets with a smile, pleasant and professional. Thanks to the gentlemen that service my Murano. More

Always use this facility, best in the valley. Close to my home. Have been coming to Nissan since I bought car new. Would trust any one else home. Have been coming to Nissan since I bought car new. Would trust any one else More

Thank you all for you continued service even during this time of uncertainty! Keep up the good work! I appreciate your timely work! God bless you time of uncertainty! Keep up the good work! I appreciate your timely work! God bless you More

Standard I have to say I was disappointed with this visit. I arrived at the dealership and not the usual reception or regular staff which I understand with the I have to say I was disappointed with this visit. I arrived at the dealership and not the usual reception or regular staff which I understand with the CV atmosphere. But was not aware of the change in procedures for service so when I was told to drop off and return it caught me off guard? I said I didn't know? He stated and I can't recall he's name because if was not Jared who greeted me "that all the dealerships where doing the same thing" I responded " I don't go to all the dealerships I go this this one and maybe you should tell the customer service gals to kindly remind their customers when making appointments!" needless to say they need to brush up on the courtesy as well! When I asked how long the wait he stated 1 1/2 hrs. and said are you waiting outside? I said do I have a choice .... so I waited at their tables outside. When finally got my car with a text maybe 45 mins I was greeted by I think Jared? no introduction and escorted to my car on the side of building. I said thank you as he handed my keys and that's all I got from him. I understand everyone is on edge with this CV issue but I still expect common courtesy from my dealership. I don't except to pay for services and be treated unkindly or have the courtesy to inform me what my options are? More

good, except for billing service was good---billing was wrong , said i said battery wasn't starting auto----not true----battery was replaced billing should be correct and i service was good---billing was wrong , said i said battery wasn't starting auto----not true----battery was replaced billing should be correct and i should be able to trust you guys More

Adequate service provided, service was completed in a timely manner. Quality of service was as expected. No issues when receiving vehicle back. Would recommend this dealer. timely manner. Quality of service was as expected. No issues when receiving vehicle back. Would recommend this dealer. More

Everything was good, but a car wash would have been nice. I guess it was broken or something. Quick oil change was the best. No issues I guess it was broken or something. Quick oil change was the best. No issues More

Jared in service is always the best. Very honest and speedy. They took my vehicle in early when I had an appointment also. All employees were aware and careful of Covid 19 protocol as well. speedy. They took my vehicle in early when I had an appointment also. All employees were aware and careful of Covid 19 protocol as well. More