Planet Nissan - Service Center

Average Dealership, Average Service This is a pretty average dealership. There's nothing special and nothing terrible about it. You get average customer service and average amenities. This is a pretty average dealership. There's nothing special and nothing terrible about it. You get average customer service and average amenities. Jarred, the service advisor I'm assigned to, is pretty hit and miss. My most recent visit was fine. He had me in and out within 90 minutes for an oil change that I had scheduled. So, pretty average for a dealership. However, he recommended a mileage service and some other work to be done, but when I asked about paperwork to see exactly what they wanted to work on, he said he would email it. Long story short, neither my husband or I could find the paperwork in our emails (even checked the spam folder). So the next day I had to go in again and have the paperwork printed. He printed it, but did complain about having to do it since he had to copy/paste multiple pages together and write the price on it. The work he was recommending was about $2000. I'll take this over the previous experience I had with Jarred. The time previous to this one, I went in for a scheduled oil change, and as I'm pulling up, he's walking away... apparently to lunch... so I go in and ask about it. No one seemed to know what to do. Thankfully though, Tony was passing by and asked about the situation. He got me in right away and even had the dealership's service van take me, my son, and mother to get lunch while we waited. He took care of us even though it wasn't his job. I've asked for my service advisor to be changed from Jarred to Tony, but despite an assurance that it would change, it hasn't. I'm still assigned to Jarred. More

The gentleman that helped me was named Tim he was so nice and helpful. With that said the reason I put 2 stars it I had an appointment at 9:30 for an oil change. I got there at 9:15 and I didn’t leave unti and helpful. With that said the reason I put 2 stars it I had an appointment at 9:30 for an oil change. I got there at 9:15 and I didn’t leave until 12:45, I also had to search for my car through the parking lot because I stood there for 10 mins waiting for a porter and I could not locate one. More

Jarred was very helpful. When I dropped my car off, he went over the process and assured me that they would find the problem. He sent me a wonderful text when my vehicle was completed. went over the process and assured me that they would find the problem. He sent me a wonderful text when my vehicle was completed. More

Tony was my service advisor and I am very pleased and satisfied with my services. Services was completed a a timely manner and Tony was very professional satisfied with my services. Services was completed a a timely manner and Tony was very professional More

I always have a good experience at this dealership. I have recommended Planet Nissan to several of my friends. I will most likey purchase my next vehicle at this location. have recommended Planet Nissan to several of my friends. I will most likey purchase my next vehicle at this location. More

I like there new technology taking pictures of your at when you bring it in for service the car is always washed after service nice touch keep up the good work when you bring it in for service the car is always washed after service nice touch keep up the good work More

Service department did not perform the inspection I asked for (my car was diagnosed at another shop and still under warranty so I took it to the dealer). I asked the to check the piston rings as that was the for (my car was diagnosed at another shop and still under warranty so I took it to the dealer). I asked the to check the piston rings as that was the problem (they were I stalked improperly and caused sludge in my engine). Those weren’t checked. I was told I would need an entire new engine unless I could provide the receipts for my oil changes for the last four years. Naturally I do not have all of those. Thus, my warranty would not cover my engine problems (which were not even looked at by the dealership) and now I’m stuck with a car that puffs out smoke and burns oil even after oil changes. I will NEVER purchase a Nissan again, nor suggest my friends and family ever visit Planet Nissan. Additionally, the service person who assisted me was short and rude when I asked why those things had not been checked. He just shrugged and said it wasn’t on the report and seemed bothered by my push back. More

Great customer service and best service experience ever the staff is friendly next time I take my car there Planet Nissan thank you Zach Hafen and Randall for the service the staff is friendly next time I take my car there Planet Nissan thank you Zach Hafen and Randall for the service More

One of the best experiences at a dealership I've had in a long time. They were able to squeeze me in on a Saturday with less than 24 hour notice no problem. Zack (Zach?) was very professional and easy to wor long time. They were able to squeeze me in on a Saturday with less than 24 hour notice no problem. Zack (Zach?) was very professional and easy to work with. More

Great Experience Professional customer service by Mr.Voltage. He is a great asset to your Nissan family. Thank you for the amazing and excellent service, as always. Professional customer service by Mr.Voltage. He is a great asset to your Nissan family. Thank you for the amazing and excellent service, as always. Rod. More