Planet Nissan - Service Center

Super service ! We arrived at appointment time. Service accomplished on time, as promised! We were able to visit with Ray and Geneeve! They asked about vehicle perfor We arrived at appointment time. Service accomplished on time, as promised! We were able to visit with Ray and Geneeve! They asked about vehicle performance! More

Lacking customer service. Greeter upon arrival lacked customer service. Most staff rude and treated us like we didn't belong there. Customer service and people skills in need Greeter upon arrival lacked customer service. Most staff rude and treated us like we didn't belong there. Customer service and people skills in need of review. More

Prompt And Courteous Service Center Made an appointment With Tim. He is very courteous. Kind and Pleasant. Always greets me with a smile. He keeps you informed With what is going on with Made an appointment With Tim. He is very courteous. Kind and Pleasant. Always greets me with a smile. He keeps you informed With what is going on with your vehicle. More

Never Again We pulled the rotors to change the rear brakes on our Nissan frontier and found fluid all over both rotors.I sent pics the our Services adviser Heath. We pulled the rotors to change the rear brakes on our Nissan frontier and found fluid all over both rotors.I sent pics the our Services adviser Heath. He said to bring the truck in since we had the rear left seal replaced 7 mouths ago from them. When we got the truck back it was still leaking from the right rear. I ask Heath why they didn't change the right seal and he said it was not leaking. I asked if he looked at the pictures I sent him? He said no. I have a hard time wrapping my head around a mechanic letting a vehicle leave with the rear seal leaking. More

Service We have the best Service Writer, Heath goes above & beyond to help. He always makes are visits very pleasant. We are usually in & out in no time. I do We have the best Service Writer, Heath goes above & beyond to help. He always makes are visits very pleasant. We are usually in & out in no time. I don’t dread getting service done on my vehicles. More

Not the best oil change The vehicle was in for oil change - simple right? Well, the service tech failed to check the tire pressure. Subsequently, two days later at the start The vehicle was in for oil change - simple right? Well, the service tech failed to check the tire pressure. Subsequently, two days later at the start of our cold snap, three of the four tire sensors were activated. I called yesterday 10/30 and spoke with a service writer who made a futile attempt to explain away the issue. The bottom line, I owned a service facility for over 20 years. I know when it is obvious that the tires were NOT checked. I took the vehicle to Costco after this call where I was able to personally witness the attendant air up the tires. Immediately following this, all four tires showed the same pressure which would be expected if they were aired up using the same equipment, the same guage and the same person. This was not the case when the vehicle was serviced at Planet Nissan. Had this been the case, the variation between tires would not have been several pounds of pressure off, with the largest variance being 6 pounds. I get it, sometimes things get omitted, however, the gaff here is that rather than accept responsibility, the service writer who answered the phone tried to explain it away and NOT assume any responsibility. I am not stupid and I certainly did not like being treated like a dummy, to begin with. More

Ken in service is 100% great Ken in service is ALWAYS great to me and very helpful 100% of the time.. very friendly and knowledgable and that is why I always come back to planet n Ken in service is ALWAYS great to me and very helpful 100% of the time.. very friendly and knowledgable and that is why I always come back to planet nissan and refer my family and friends to always purchase at planet Nissan More

Great experience! Ken the service writer is always great to us! Never have any issues with him and what he advises for our vehicle. Always a great experience! Ken the service writer is always great to us! Never have any issues with him and what he advises for our vehicle. Always a great experience! More

Vehicle Service. Always provides excellent service and has my car ready within or before the time frame given. Ive been going to Planet Nissan for years. Thanks guys. Always provides excellent service and has my car ready within or before the time frame given. Ive been going to Planet Nissan for years. Thanks guys. More

Vehicles purcashed and Service. Purchasing a vehicle presents challenges for the customer and dealer. I have purchased 2 vehicles from Planet Nissan. I live less than 1 mile from ano Purchasing a vehicle presents challenges for the customer and dealer. I have purchased 2 vehicles from Planet Nissan. I live less than 1 mile from another Nissan dealer and drive the extra distance because I received the extra customer care. More