Planet Nissan - Service Center

experience and good customer service everyone was very professional and explained everything to me. I liked how organized the place was. The service on my vehicle was done sooner than I e everyone was very professional and explained everything to me. I liked how organized the place was. The service on my vehicle was done sooner than I expected which was a nice bonus for me. Also while I was waiting out front for my husband to pick me up, a salesman ( I don't know his name) saw me sitting in the hot sun and he asked me if I would like some water to drink while I wait. I thought that was really nice. More

excellent service planet nissan shop is the excellent and awesome service shop, staff and customer service awesome good communication and skill rating fo nissan the 5 planet nissan shop is the excellent and awesome service shop, staff and customer service awesome good communication and skill rating fo nissan the 5 star rating More

Worst Experience On September 3, 2019 My husband took our vehicle to Planet Nissan due to having transmission problems, noise under hood as well as inside the vehicle. On September 3, 2019 My husband took our vehicle to Planet Nissan due to having transmission problems, noise under hood as well as inside the vehicle. He had an appointment with Jarred Meckley around 8:15am. Before my husband went to this appointment he recorded a video of the noise incase the noise wasn't there at the time of the appointment. He expressed to Jarred M. our concerns and Jarred re assured him that Planet Nissan would check everything in the vehicle to make sure it didn't have any other mechanical issues since it was still under warrantly. When my husband picked up the vehicle, he was told that they did the tire alignment, they changed the AC compressor, changed the battery and they rebuild the transmission. On September 27, 2019 My husband had to take our Nissan Pathfinder to Jarred because it continued to make noise and this time it was also coming near the power steering wheel. They gave us a rental and that was that. On September 28, 2019 My husband went to return the rental and assuming to pick up our Fixed vehicle but according to Jarred, there was nothing wrong with the vehicle ( even tho there was STILL a Noise as soon as they pulled up with Pathfinder) and since " they didn't find anything wrong" My Husband had to pay Planet Nissan for the rental. We let a week pass hoping the noises would go away but instead they got worse. On October 1, 2019 I was driving the Pathfinder and I notice the noise my husband kept talking about and it was coming from near the steering wheel, under the hood and to top it off the AC in the console was making a clicking sound that comes and goes. Again, we recorded the noises (since Planet Nissan pretty much thinks we're lying) and decided to make ANOTHER appointment with Jarred Meckley. On October 5, 2019 I decided to go with my husband to express BOTH of our concerns one more time to Jarred Meckley and to Please take a look at our vehicle because apparently there's something wrong if its STILL making a Noise. Once I got to Jarred's desk, he barely let me speak 5 words, he did't let me speak, he cut me off and blew me off. He got up from his chair, annoyed, irritated and made me feel very uncomfortable. He got up and said lets go see the problem. We went outside and as my husband was trying to calmly explain the issues, Jarred kept cutting him off and made us feel like we were lying. Jarred was pretty much trying to blow us off and said the video didn't mean anything. We mentioned to him that there was a noise under the transmission which they had supposedly fixed on September 3rd and Jarred just peeked his head for one second and said "oh I didn't hear anything". Then he said " YOU GUYS ARE JUST TRYING TO FIND SOMETHING WRONG WITH IT" and we had to pay $100 Deductible again. I don't know what he meant by "YOU GUYS" but this was my first time dealing with Jarred Meckley and why would I "try to find something wrong with it". I work in the Medical field and deal with Workers Comp and Attorney Liens. I DON"T have time to be dealing with car issues or with a person who's unprofessional, Racist and Discriminates like Jarred's Meckley! Have a nice Day, Ellie More

Oil change and brakes flushed Always a good experience.. Tim is always amazing at explaining what I need and I never feel pressured.. he’s awesome! I always go back! Always a good experience.. Tim is always amazing at explaining what I need and I never feel pressured.. he’s awesome! I always go back! More

Fast and not furious Easy to make an appointment. No problem when I arrived early. A bit pricey for an oil change, but still better than my European car. Easy to make an appointment. No problem when I arrived early. A bit pricey for an oil change, but still better than my European car. More

maintenance my car battery was giving me problems and starting the car was a problem. my car had a lot of things to fix which cost 1.300.00 that I didnt mind bu my car battery was giving me problems and starting the car was a problem. my car had a lot of things to fix which cost 1.300.00 that I didnt mind but when my car was ready. the keys were put up in the front with the cashier by Jared but I was never told they were their and I was in the waiting room it wasn't until 2 hours later when I went to ask someone if my car was raedy that I found out my keys were sitting there for 2 hours. they have to have a better way of communicating with the customers when their keys are up front....we do have other things to do beside sit in the car dealership all day. I was there from 7:00 am to 3;30 . I could of been gone 2 hours sooner if there was better communication. More

Great service and professionalism. Served my car quickly and even washed my car. Discussed future service needs and followed up with an email. Thank you and even washed my car. Discussed future service needs and followed up with an email. Thank you More

Fast and friendly. Great service. Jarred always gets our vehicle in and out of service quickly. Jarred always goes over the vehicle to let us know if anything else nee Great service. Jarred always gets our vehicle in and out of service quickly. Jarred always goes over the vehicle to let us know if anything else needs service. More

Excellent'e Seriously thought the Salesman Davit mannerism/conduct was as professional as it can get really cool dude will work with him and Jarred any day Seriously thought the Salesman Davit mannerism/conduct was as professional as it can get really cool dude will work with him and Jarred any day More

Battery Exchange The staff was very helpful as soon as I pulled up. Andrew Brack took care of my problem and was sure to have it fixed to the best of his ability. He a The staff was very helpful as soon as I pulled up. Andrew Brack took care of my problem and was sure to have it fixed to the best of his ability. He also informed me about the product to make sure I knew everything that was going on. More