Planet Nissan - Service Center

Horrible Customer Service Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try t Planet Nissan has the worst customer service I have ever seen. They talk to women like they do not know a anything about cars. And then when you try to talk to them they do not want to listen. I was supposed to receive a free oil change because I waited at the dealership for almost 4 hours for a simple oil change. Then when I asked about my car, they couldn't find it. Finally they brought me my car and do not do the free courtesy car wash like I requested. They then had the nerve to ask if I wanted them to wash it. I was not going to wait around any longer for a xxxx car wash. Also, everytime I have gone in for an oil change with an early appointment and waited for the car, it takes at least 1 1/2 hour or more. That is just ridiculous. More

This dealership just sees dollar signs...not people Jonathan Fotie is a salesman to run from. He is out to make his buck without a care as to what is best for the customer. Mr. Fotie called me to say th Jonathan Fotie is a salesman to run from. He is out to make his buck without a care as to what is best for the customer. Mr. Fotie called me to say that he could probably qualify me for a 0% interest loan. As I had put $5000 down on my Murano and had been making my monthly payments for a year, I had over $10,000 invested on a 7% interest rate/7 year loan. I owed $26,000. As I was planning on refinamcing through my credit union I was interested in hearing what could be done. At that time, Jonathan Fotie scheduled an oil change. I was in the waiting room getting while my car was being serviced...forgetting about finding the salesman but he tracked me down. What happened next is a blur that has changed my life in a very bad way. I didn't get refinanced, I was worked over by pros and ended up with the same exact car for $39,999! When I finally was able to get ahold of Mr. Fotie the next morning, he said there was nothing he could do but promised to talk with the finance guy, Mr. Siad. HE DIDN'T SAY ANYTHING! After filing a complaint with corporate who assured me that they would take the issue up with the dealership. THEY DIDN'T DO ANYTHING! I sent a certified letter to Mr. Syad and did get a response. I'm $13,000 underwater and there is nothing they can do now. Had the salesman, Jonathan Fotie, relayed the message, I would have gotten my previous Murano and life would be fine. As it is now my payments are $541 per month and I'm having trouble making the payments. My credit score has dropped 100 points! I have years and years of struggle ahead all because Jonathan Fotie wanted a bigger paycheck no matter what devastation he brought to me as a person. This and the lawsuit regarding their commercials is how Planet Nissan is #1 in sales. If you want a Nisan GO TO A DIFFERENT DEALERSHIP! More

Poor customer service I called the parts department to buy a part. The parts guy picked up the phone and said hold on. I asked him for how long. He said "as long as it take I called the parts department to buy a part. The parts guy picked up the phone and said hold on. I asked him for how long. He said "as long as it takes". He never came back on the phone. I thought he was rude because he should of told me 5 minutes or give me a lenght of time, so I asked to speak to his manager. A guy came on the phone named Tim. He said he's the parts manager. He had a bad attitude. He said WHATS THE PROBLEM! I told him. He never apologized for his worker. I told him I thought it was rude for his worker to not tell me how long he will keep me on hold. He SCREAMED at me and said, NO! YOU ARE RUDE!. He then slammed the phone in my face. He argued with me instead of apologizing to me. I called corporate and spoke to the VERY RUDE secretary Shawn Miller. She bragged about how her and Tim were both working there for 12 years today. She laughed in my face and said Brian Metzger is above Tim, but since Tim has worked there 12 years, then Brian wont' do do anything, so I would be wasting my time complaining. She laughed in my face again then hung up on me. This company is ran very poor. Don't buy any cars from here. Go somewhere else. More

Do not buy from Planet Nissan Same 'ole run around at Planet. Terrible customer service. Under 10,000 miles and I have had to bring it in twice for a loud helicopter noise when I a Same 'ole run around at Planet. Terrible customer service. Under 10,000 miles and I have had to bring it in twice for a loud helicopter noise when I apply the brake. The first time I brought it in, hauled both babies across town 45 min both ways and had to rent a car because they couldn't say how long they would keep my car. Now I am back, for the same thing, paying for a babysitter and a rental because they didn't fix the problem I had when I first brought it in. There are a ton of other people here waiting. Doesn't look like they know how to take care of people. Next time I'll go with a different brand. Nissan? Do you care that Planet is making you look bad? More

It was excellent thanks to Paul I want Nissan dealer to know that Paul Is a great person and very friendly and helpful He took care of me with my car trouble and helped me in every w I want Nissan dealer to know that Paul Is a great person and very friendly and helpful He took care of me with my car trouble and helped me in every way I was so grateful to him for his service I want Nissan to know that he is a valueable employee to your company If I ever had to go back I would want him to help me again Thank you Zulma Cabassa More

Steve johnson is an amazing service employee . He has been helping me for a while now and I won't ever go to anyone else but him . been helping me for a while now and I won't ever go to anyone else but him . More

What is worse than Planet Nissan's North Las Vegas sales department? Thier Service Department is!!!! When we were looking for a Nissan to buy we went to planet nissan near our home. The sales team was cu department? Thier Service Department is!!!! When we were looking for a Nissan to buy we went to planet nissan near our home. The sales team was cussing in front of my 5 year old daughter; that upset us so much we left and refused to talk to anyone that approached us. We bought from Nissan in Henderson that day. THEN we have to use the North Las Vegas location for service because it 45minutes closer. Does anyone know of a closer Nissan dealership? They have had my Armada 5 times for over 30days for the approx 6months I have had the vehicle. Most of the time they don't have parts and have to schedule and apptment for evaluation and then a second appointment for the repair. Except most recenetly they had our Armada 4 times in a 45 day period and the widow still doesnt work. I post this so that people can man an informed choice on which dealership to use. More

Upper steering column assembly failed in my 2006 Nissan Frontier. Only had 26,000 miles and the steering just stopped working right. It would barely turn sometimes and luckily, we were not on the freeway Frontier. Only had 26,000 miles and the steering just stopped working right. It would barely turn sometimes and luckily, we were not on the freeway when this happened. Went in to Planet to have them check it out. Had tried United and Desert and both were lousy; always had to return to get something adjusted or fixed after they serviced my car. Anyway, they came up with the normal BS about getting the brake fluid "flushed" prior to finally writing up my problem. A few hours later, Jack called and gave me the bad news about the steering column assembly and the price; over $800.00 for a part that should last much longer on a vehicle. Despite my research that showed that this has been a frequent problem with Nissan trucks, Planet Nissan refused to acknowledge this. What is equally galling is listening to service advisors attempt to soothe your pain by promising to "look and see" if there are any special discounts available for the repair work being done. To add insult to injury, someone at the dealership stole my quarters from he center console - emptied it completely! It was full and had about $20-25 of quarters! Nissan has gone down in quality and their dealerships have gone down further! Seriously, this is not a joke. They are worse than some of the crooks at Purrfect Auto and other detestable repair shops! I am through with them! More

Back in 2005 my wife and I purchased a brand new Nissan Altima from Planet Nissan of Las Vegas. Since then, we have had all of our services performed at this dealership. Up until about a year ago we were n Altima from Planet Nissan of Las Vegas. Since then, we have had all of our services performed at this dealership. Up until about a year ago we were nothing short of being completely satisfied. Within the past year we have had three horrible experiences. The first was when they tried to tell us that our brakes were ready to be changed. They even wrote the thickness readings down on the service report. Now, I am by no means a master mechanic but I am certainly capable of sparing myself some automotive repair expenses. A friend of mine, being a former auto mechanic agreed to lend me a hand so that my wife could get on the road as quickly as possible. I went to the local Pep boys and purchased both front and rear pads. When we pulled of the tires and calipers my friend began to laugh. As I stared down at my existing pads still having more than 50% wear left on them I felt very angry. I chalked it up as strike one for Planet Nissan. The second time within the year we again came due for an oil change so we took the car in. We were called a couple of hours later that we had two cracked engine mounts. I responded "really......which ones?" The service writer informed of the ones being cracked and I became extremely angry due to the fact that less than 22 months prior I had those same mounts changed out. What were they trying to pull? His response to me was, " well they are covered under you warranty" I then knew that they were trying to gouge Nissan for unnecessary repairs. I told them that my warranty still requires me to pay a deductible and I would pick up the car and have them checked out by another shop. I explained that I felt I had been lied to, and was being screwed. I asked the service writer, who was recently hired to run the service department? He was nothing more than a common crook. They called me back a little while later saying that the work was being "good willed" Unfortunately to this day I am not sure if any work was even done at all. Strike two. Just this past month, we again returned to Planet Nissan for routine service, along with an idle problem. I made a smart comment to the service writer that I did not want to be called at home regarding any motor mounts. I swear I must be flagged in the computer because 3.5 hours later I was called at home and told we must have hit something while driving. Our oil pan had been damaged. They said that it was pushed up into the oil pickup tube and that we were starving the engine of oil. Now mind you, we had no check engine light, no oil pressure problems, and no codes coming up on the diagnostic computer. I immediately responded with "what did you do to my car?" Neither my wife, nor myself hit anything. The car has been babied since day one. I also check periodically under the chassis to check for any obvious problems. Never had I seen a damaged oil pan. The service writer informed me that it would be over $400 dollars for repairs. I told him no....We did not damage the vehicle. I accused the mechanic of either making a mistake and lowering my car onto something or flat out deliberately damaging the pan, and I would be down to pick it up. When picking it up the car, it stalled twice in the lot and ran worse than when it was dropped off. I was told it was not safe to drive and they would not go any further diagnosing the problem until I paid for the oil pan. Long story short, I drove the car to United Nissan and had them them check it out. THEY CONFIRMED THAT THE DAMAGE MOST DEFFINATLEY LOOKED LKE IT HAD HAPPENED IN A SHOP AND NOT OUT ON THE ROAD, but t they could never prove it. They charged me $300 for repairs and I had a hard lesson learned to never return back to Planet Nissan. Strike three. Beware of this service department. There tactics have definitely changed for the worse within this past year. I would expect such tactics from a small shop, but definitely not from a certified dealership. More