Platinum Chevrolet
Santa Rosa, CA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 AM
Service
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday Closed
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good and bad. was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't do any of them. More
Very responsive and friendly We didn't have an appointment the first time we came to check out the Chevy Bolt, but a sales person, Dean Treat, made himself available, was very kno We didn't have an appointment the first time we came to check out the Chevy Bolt, but a sales person, Dean Treat, made himself available, was very knowledgeable and let us both test-drive it right away. He stayed in touch with us in the next few weeks and was available when we had time for further exploration. The finance person we signed the contract with, Tim, helped us think through what could go wrong in the future and the value of getting a longer warranty. The only frustration was that we had to wait over 2 months for the car to arrive and the dealership had no way of tracking when it would arrive: a bad system. One can track packages, why not cars? More
fixed problem in less time than expected My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same d My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same day. More
great customer service In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else. In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else. More
Can always count on getting a good job from service I totally trust Jenn in the service office to make sure over the repairs and service need it on my car are done just to say it needed to be done and g I totally trust Jenn in the service office to make sure over the repairs and service need it on my car are done just to say it needed to be done and gives me full confidence that my car will be in the best condition they can be in for me to drive More
Great buying experience for my 2019 Chevy Bolt I went to 4 - 5 different dealers looking for a Chevy Bolt before being contacted by Hans at Platinum Chevrolet. What a breath of fresh air. I am bu I went to 4 - 5 different dealers looking for a Chevy Bolt before being contacted by Hans at Platinum Chevrolet. What a breath of fresh air. I am busy and my past car buying.experiences have been frustrating and time consuming. Hans at Platinum Chevrolet reached out to me via email and we exchanged a number of messages to narrow down what I was looking for in my new Bolt. We then had a couple phone calls where I told him I don’t want any games, bait and switch, attempts to up sell me, etc... He said that wouldn’t happen and he was true to his word. I also told him I didn’t want to spend 3 hours at the dealership when I came in to buy the car. He sent me all the paperwork in advance and had his credit people work on everything in advance. I spent probably an hour at the dealership before driving out in my new Bold! I would strongly recommend Platinum Chevy and particularly Hans BIgall. He’s honest, straight forward and really helpful. Oh, and I love the bold More
90K mile/10 year service, breaks Simply put, I could not be happier. John is an AMAZING representative for Platinum Chevrolet! Knowledgeable, upbeat, efficient, polite, accurate..... Simply put, I could not be happier. John is an AMAZING representative for Platinum Chevrolet! Knowledgeable, upbeat, efficient, polite, accurate..... There is NOTHING more I could ask! More
Lovin my new truck. Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first and completely ignored me until my brother made them aware that I was the purchaser. Buying a new car is huge for me so it took me a bit to figure out time to visit the dealership again. The perfect truck was there for me. I thought a Monday would be good to make this transaction. Loreen worked with me and fought for me. Word to the wise don’t go in on a holiday! Turned out that Monday was a holiday. As it seems many people that day had the same idea as me so consequently it took many hours to complete. All in all I’m happy with my purchase and am looking forward to working with Platinum Chevrolet in the future. More
I think I was had $2200 for a bumper to bumper service on my 2002 GMC Sonoma with 42,000 actual miles. Supposedly changed all filters and fluids and did complete tuneu $2200 for a bumper to bumper service on my 2002 GMC Sonoma with 42,000 actual miles. Supposedly changed all filters and fluids and did complete tuneup. Idle now is rough, the worst it has ever been. I am taking it else where for front brake pads and rotor work. More
Lack of Care Every time I’ve brought my car into Platinum I have to bring it back a second or even third time as they don’t really fix it the first time. I’m not Every time I’ve brought my car into Platinum I have to bring it back a second or even third time as they don’t really fix it the first time. I’m not sure whether it’s incompetence or fraud. They also don’t seem to care that I have to keep coming back. I now go to Victor Chevrolet in Petaluma. They care and I can usually get an appointment the same day. More



