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Platinum Chevrolet

Santa Rosa, CA

4.4
768 Reviews
The team at Platinum Chevrolet would like to welcome you to our dealership in Santa Rosa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.9
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3001 Corby Ave

Santa Rosa, CA

95407

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Showing 768 reviews

January 24, 2019

good and bad. was in for service and asked to check why the trunk didn't open with auto open with button on key ring. And help on info in instrument cluster. Didn't More

by KANDYKANE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barnes
January 24, 2019

Very responsive and friendly We didn't have an appointment the first time we came to check out the Chevy Bolt, but a sales person, Dean Treat, made himself available, was very kno More

by bachrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Treat, Tim,
January 24, 2019

fixed problem in less time than expected My transmission was clunking when it downshifted going up a hill. I scheduled an appointment, brought the vehicle, and had it back fixed in the same d More

by BRUCEBECKY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cox
January 24, 2019

great customer service In and out in a jiffy for an oil change, and always with a smile from Service writer Jenn. I wouldn't go anywhere else. More

by kelly50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, Jenn
January 24, 2019

Can always count on getting a good job from service I totally trust Jenn in the service office to make sure over the repairs and service need it on my car are done just to say it needed to be done and g More

by CONBYCEPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn in service office!!
January 24, 2019

Great buying experience for my 2019 Chevy Bolt I went to 4 - 5 different dealers looking for a Chevy Bolt before being contacted by Hans at Platinum Chevrolet. What a breath of fresh air. I am bu More

by Jeffstreblow
Recommend Dealer
Yes
Employees Worked With
Hans Bigall
January 24, 2019

90K mile/10 year service, breaks Simply put, I could not be happier. John is an AMAZING representative for Platinum Chevrolet! Knowledgeable, upbeat, efficient, polite, accurate..... More

by Maggie.Miller
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John in service
November 29, 2018

Lovin my new truck. Loreen greeted our group equally on the lot the first time I walked on the lot with my brother and his wife . The other lots greeted my brother first More

by Silveradoblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loreen
November 27, 2018

I think I was had $2200 for a bumper to bumper service on my 2002 GMC Sonoma with 42,000 actual miles. Supposedly changed all filters and fluids and did complete tuneu More

by 2002ownerSonoma
Recommend Dealer
No
Employees Worked With
don't know tech's name
Jan 04, 2019 -

Platinum Chevrolet responded

We are sorry to hear about your vehicle running rough. We did review the service documents and show that the new parts were installed on your 2002 Sonoma. There could be an alternate reason the vehicle is running rough, and I would offer a free diagnosis hour to try to find what that issue may be. Again, we are sorry for the inconvenience but are eager to serve you and try to be a part of your solution. Best Regards, David Barnes General Manager

November 23, 2018

Lack of Care Every time I’ve brought my car into Platinum I have to bring it back a second or even third time as they don’t really fix it the first time. I’m not More

by John Doe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Jan 04, 2019 -

Platinum Chevrolet responded

John, My sincerest apologies for your prior experience here. I can assure you there is nothing gained by one of our technicians missing a diagnosis and having to bring a customer back in a second time, in fact we usually lose time, money and customers if that happens. We do all we can to ensure that these things don't happen, however we do realize there are exceptions. I would like to offer you a free hour of diagnosis the next time your vehicle has a need. You can take that diagnosis with you elsewhere for repair if you choose or we can fix it at a discounted rate for your troubles. I know it can be frustrating to have to come in multiple times for similar repairs and I apologize for that. Please let us know how we can serve you better in the future. All the Best, David Barnes General Manager

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