Platinum Chevrolet

Great dealer and salesperson McCabe Huntley was our sales person and he was excellent., as was the entire experience. After-sales service outstanding.. Recommend this dealership McCabe Huntley was our sales person and he was excellent., as was the entire experience. After-sales service outstanding.. Recommend this dealership for both sales and service. More

Horrible service . Stay far away from this place. Was charged $170 for a diagnostic, when I inquired about the repair needed (water pump complete replacement) I was di . Stay far away from this place. Was charged $170 for a diagnostic, when I inquired about the repair needed (water pump complete replacement) I was directed to the cashier, was not greeted she asked my name and told me I needed to sign and pay the fee. I told her I had questions and she said after I sign and pay she will send me to talk to the service writer. Very rude. When I asked the writer about the actual part that needed fixed he could not tell me what actually failed.. Gasket, seep hole leak, mechanical malfunction, if a gasket which one? Was told no actual mechanical failure in pump.. Its a 2 piece water pump with multiple gaskets that are replaceable. So why replace 200 dollar water pump if its just a gasket and you cant confirm any mechanical failure?The diagnostic I was charged for would have given them this simple information. When I contested the diagnostic I was told they cant give me any info and the tech was gone for the day. I was told he would contact me the next day. I heard nothing the next day. Contacted the writer and again requested a speedy response. I was told tech had not shown. They still have not explained what actually failed where it is physically leaking from.. Still have not contacted me its been weeks! I was treated horribly when I informed them they would not be performing the repair. They took my money, tossed me my keys and refused to explain the diagnostic or to respond to any of my questions. Took my money I worked hard for, didnt perform any diagnostic then showed me the door.. Seriously reconsider any business with this dealership, I would hate for you to experience what me and my family have been put through at platinum chevy. Now our car is undrivable and we have small children and weeks later I am 170 dollars poorer and not even sure what failed in my car. So much for taking care of customers.. Maybe they are just to busy to respect hard working people.. Dont have time to diagnose cars properly, just need to get paid. I feel sad for future customers and their familys.Rude service writer and cashier. Was completely embarrassed and Shocked they can treat customers in this manner. Recommend another dealership to anybody I can. Noone should be treated this way. Poor excuse for a dealership.. I am a customer service rep here in Sonoma County serving 500 customers a day and would NEVER make a customer feel this way. I have a relationship with all my customers and freely share my feelings about this dealership and how they treated me and my family. I hope noone has to leave a place that demoralized and I will continue to do my best to get the word out so noone does. More

Amazaing experience This dealership was great worked with me the whole time in getting the deal done. Tommy was great kept in contact with me the whole time letting me kn This dealership was great worked with me the whole time in getting the deal done. Tommy was great kept in contact with me the whole time letting me know what was going on with my loan very informative. Would recommend highly again and again. More

Great Experience at Platinum Chevrolet I went into the dealership hoping I could afford a new vehicle that would allow me to drive my little girls around safely. I talked to a couple of sa I went into the dealership hoping I could afford a new vehicle that would allow me to drive my little girls around safely. I talked to a couple of sales people and they were very accommodating and helpful!! We looked at A LOT of vehicles and there were A LOT of estimates and numbers ran to try and get me into a new truck that I could afford. They showed me many trucks on the lot and online at other dealerships to show me all the options they come with. I left the dealership with a lot of options and numbers to go home and talk to my wife and crunch some numbers. I called multiple times after my very pleasant visit to ask A LOT of questions and was ALWAYS takin care of. They made me feel like they really wanted to help me and get me into a vehicle!!! Let me tell you I asked A LOT of questions and took up A LOT of their time in person at the dealership & on the phone and Platinum Chevrolet never made me feel like I was being a pain or bothering them!! They really made me feel that they were there for me and they were going to what ever it took to get me in new truck!! Not only were they willing to work with me on the price but REALLY hooked me up on my trade ins to get the final number to a payment that I could afford!! I am so excited to say that I rolled out of there with a new 2018 Chevy Silverado 1500 LTZ and I couldn't of done it with out the above and beyond help of David, Roan, Scott & Gerry!! Thank you so much guys for ALL the help you did for me in getting my new truck!! More

Great buying Experience! Walked in wanting to buy a truck. Had my 2 young boys with me and was worried about spending hours at a dealership. Worked with Ken to find the truck Walked in wanting to buy a truck. Had my 2 young boys with me and was worried about spending hours at a dealership. Worked with Ken to find the truck I wanted. With no pressure and treats and TV provided for the boys we left a few hours later with a brand new 1500 Silverado. Would go back again. More

Fair and friendly The best dealer service hands down. I drive from Marin to take my cars for service here. They are fair and treat you well. Worth the drive. The best dealer service hands down. I drive from Marin to take my cars for service here. They are fair and treat you well. Worth the drive. More

Not the best experience.. Many things need addressing. The customer service rep was rude when I dropped my truck off for an apt. When I purchased my truck, I mentioned the steering wheel wasn't straight. I The customer service rep was rude when I dropped my truck off for an apt. When I purchased my truck, I mentioned the steering wheel wasn't straight. It was supposed to be addressed during an dealer install apt. but was forgotten so I scheduled another apt. to address this concern. When I dropped it off, for the apt. the service tech said we don't do alignments here and it's not covered in your warranty. I had to explain that issue was brought to up immediately when bought the truck and it shouldn't be mis-aligned. The alignment still isn't correct and don't feel that platinum will address my issue. Additionally, there is no place to park!! More

Easy relaxed experience My experience was very no pressure. The sales team explained everything I needed to know. I haven't purchased a car in 20 years so I was pleasantly My experience was very no pressure. The sales team explained everything I needed to know. I haven't purchased a car in 20 years so I was pleasantly surprised with the high level of service. More

It was fun to buy a new vehicle We had such a pleasurable shopping experience that we purchased a new vehicle. Everyone was very helpful showing us what we thought we wanted and fin We had such a pleasurable shopping experience that we purchased a new vehicle. Everyone was very helpful showing us what we thought we wanted and finding the perfect vehicle for us. There was No pressure, they listened to our needs and helped us to find the perfect truck and financing. Thank you Platinum for such a great buying experience! More

Fantastic Sales Experience Leasing our New Chevy Bolt We bought a 2017 Chevy Bolt the end of August from Scott Daniels. It was a flawless experience, would highly recommend them. Scott was extremely knowl We bought a 2017 Chevy Bolt the end of August from Scott Daniels. It was a flawless experience, would highly recommend them. Scott was extremely knowledgeable about the Bolt and the many rebates available and courteous. I will return to Platinum to replace our other car after the first of the year More