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Platinum Chevrolet - Service Center

Santa Rosa, CA

4.4
180 Reviews

180 Reviews of Platinum Chevrolet - Service Center

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January 27, 2020

Great people. In and out just how we scheduled it. Definitely our go to shop. My 2500 HD has never ran better. Tom Dale is a great mechanic. More

by dcrobertson76
Recommend Dealer
Yes
Employees Worked With
Tom Dale, MARK HOBBINS, TIM HUNT, BRANDON BEISECKER
Jan 28, 2020 -

Platinum Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tom Dale here at Platinum Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by.

January 22, 2020

Towed with a flat tire First, I was very unhappy that the Onstar tow service that I pay for insisted on taking me to the dealer - far away - rather than a very close tire sh More

by MARTYR0
Recommend Dealer
Yes
Employees Worked With
Austin
Jan 28, 2020 -

Platinum Chevrolet responded

Hi there, thank you so much for your positive comments about Platinum Chevrolet! Please feel free to call if there's anything further we can do for you, we are happy to help!

January 14, 2020

Will be back for the next service for my Camaro for sure! My car was ready in less then 1hr!! I also found 2 sick shirts for only $10 ea. 👍 More

by GARCIAMINA
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name but, he was very friendly and professional!
Jan 28, 2020 -

Platinum Chevrolet responded

Thanks so much for taking time to share some of the details of your experience! Thank you for choosing Platinum Chevrolet Santa Rosa. We hope to see you soon!

January 10, 2020

Delays. No communication 9:30 appointment for a simple tire rotation/check service. Was told the car wouldn't be ready until 1! Why the appointment? Was told I'd get a call More

by mgjanus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin
Jan 28, 2020 -

Platinum Chevrolet responded

We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to work towards a resolution, so if you are willing. For car wash we are trying to save water so if you request car wash we will do it for you.

December 30, 2019

Merry Xmas Daniel took great care of us, we knew what the cost was up front and were so surprised when we picked up the car it was all under warranty... More

by L.VANHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gentry
Jan 28, 2020 -

Platinum Chevrolet responded

Hi, thank you so much for your wonderful review. We are pleased to hear that Daniel was helpful. If you have any further needs or questions, please give us a call. We're always happy to help!

December 24, 2019

service department Just a nice place overall for buying my new car, and service department. I would recommend this dealer to my family and coworkers. Thank you. More

by TERRI10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
CESAR OCEGUERA, TIM HUNT, BRANDON BEISECKER
Jan 28, 2020 -

Platinum Chevrolet responded

Thank you very much for taking time to leave us a great review! We are pleased to hear about your great experience at Platinum Chevrolet! Enjoy your new car and if there is anything else we can do for you, please feel free to give us a call.

December 19, 2019

Service Unfortunately, I have had to drop off my vehicle several times over the past few months for the same issue. Things were either forgotten, overlooked, More

by AJWINTER
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 28, 2020 -

Platinum Chevrolet responded

We regret that you had a negative experience with us but are glad you brought this to our attention. Please call our Service Manager at (707) 525-1800 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

December 18, 2019

Auto Service Everyone I encounter at Platinum Chevrolet is great to work with. Its clear they understand my truck and what is needed to keep it running smoothly. More

by geoffreyhicks1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JENN PERSALL
Jan 28, 2020 -

Platinum Chevrolet responded

Thank you very much for taking time to leave us a great review! If there is anything else we can do for you, please feel free to give us a call

December 11, 2019

oil change tire rotation In for oil change and tire rotation. Service writer was very courteous and professional. Needed transportation back to work. Service writer set up tra More

by janakosantiques
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
forgot other employees name, MARY GAIL BAKER
Jan 28, 2020 -

Platinum Chevrolet responded

Thank you so much for your wonderful review! We're so pleased to hear that you enjoyed your visit with our Service Department. If you have any further needs or questions, please give us a call. We're always happy to help!

December 10, 2019

Oil Change As always our service on our 2013 Camaro was performed flawlessly. The service tech was kind and courteous in answering my questions. Lounge comfo More

by 13 Camaro SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irie Quinn, Daniel Gentry
Jan 28, 2020 -

Platinum Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your great experience at Platinum Chevrolet. Have a great day!

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