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Platinum Ford

Terrell, TX

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rated
260 Reviews

85 Spur 557

Terrell, TX

75160

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Showing 260 reviews

December 02, 2015

Excited In Returning to Great Customer Service Lonnie Butler was courteous, understanding and extremely detailed in making sure that I chose the car that I wanted with the terms that I wanted. More

by Vickie Reed-Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Butler
November 30, 2015

Over hour wait for simple oil change Was warned by salesman at time of vehicle purchase that it wasn't a quick change situation. It could be better still. I understand you keep overhead More

by MIKE82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie I think
Nov 30, 2015 -

Platinum Ford responded

Mike, Thank you for reviewing your experience at our service department. Although we try our best to get you in and out as quickly as possible, sometimes it does take longer when there is not an express service lane. We very much appreciate your business and will try to get you out faster on your next visit. Best regards, Trey Troxel Randall Noe Auto Group 214-675-4860

November 30, 2015

Ford Recall Ford has had a recall for the 2014 Escape since May 2015 on the fuel pump. Unfortunately parts have not been available. I have tried 3 times with mult More

by GJOHNST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallin Crowsey (DC)
November 30, 2015

2014 Subaru Forester Touring I am very happy with the sales staff's communication and assistance in completing this sale. I traveled by airline from northern California to DFW air More

by ACRINGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Wagoner, and Ryan ?
November 27, 2015

Friendly, attentive and fast This is the place to have all your vihicle's needs. Anthony Biddle is an excellent person at customers service. I enjoy the coffee and donuts on Satur More

by OR_BROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Biddle
November 25, 2015

Very pleasant experience I was sold on product before I walked in but the price was my only obstacle. I was in and out in less than an hour. I was not forced to sit for hours More

by CHYATT67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie & Austin
November 25, 2015

Oil change Anthony Biddle Service Advisor He was the best all around. The only reason we went there is because of Anthony. Happy Thanksgiving PS: ma More

by PATRICKCARDOZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Biddle
November 25, 2015

Brian, outstanding customer service Brian goes above and beyond!! He makes bringing my vehicle in for service fast and easy. He always has answers to any questions I might have. More

by RICHARDFULLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
November 25, 2015

Recently purchased F150 I've purchased 5 new Harley Davidson motorcycles and a dozen new cars or trucks in my life and this was the easiest most comfortable purchase I've eve More

by MR52RON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dhanai,Andrew Riggs, Andrew Riggs, Jay Dhanani
November 25, 2015

Repair I wasn't called when they found out they were unable to repair my car. Then you have no rent cars even though my extended warranty covers it. I was ca More

by JORDAN6
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I think his name was DC.
Nov 30, 2015 -

Platinum Ford responded

Hello, I am very sorry that you did not have a good experience with our service department. Although we are always trying our best to diagnose and fix our customer vehicles as quickly as possible, sometimes we fail. It is those experiences that we review, find the correct solution and then train our employees accordingly. Although this does not help with your experience, I hope that you will give us another chance in the future. As a token of our appreciation, I would like to offer you a free oil change and vehicle inspection. Please contact me at your convenience to set an appointment or get more details. Best regards, Trey Troxel Randall Noe Auto Group 214-675-4860

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