Platinum Used Cars

Mr. Frank provided outstanding customer service. I purchased a 2014 Mercedes Benz 2014. He was very compassionate about his job and made sure I was comfortable with the process. I flew to Alpharetta a purchased a 2014 Mercedes Benz 2014. He was very compassionate about his job and made sure I was comfortable with the process. I flew to Alpharetta and upon arrival the process was fast. Mr. Frand ensured that I knew how to operate the car upon departure. I definitely will be returning to purchase my next vehicle. Thank you so much Mr. Frank for the phenomenal services you provided. Tara A. Gordon More

Frank helped me purchase 2 cars, each experience was fast and pain less! He is passionate about selling cars and I appreciate him being patient in the long process of purchasing a car. Thanks Frank! and pain less! He is passionate about selling cars and I appreciate him being patient in the long process of purchasing a car. Thanks Frank! More

Frank was an awesome sales rep, supportive and no pressure to buy. So far so good with my purchase. Thanks Frank for your help! pressure to buy. So far so good with my purchase. Thanks Frank for your help! More

I would give them a zero if I could. We bought a car from them. Sold it the following year and have been trying to get a refund on our warranty for 4 mos. All they have to do is fill out paperwork and from them. Sold it the following year and have been trying to get a refund on our warranty for 4 mos. All they have to do is fill out paperwork and send it to the insurance co. We have contacted the ins co and they have not rec'd the paperwork. We have called and called and called. We have filed a BBB complaint. I am now hiring an attorney. They are a RIP OFF!!! More

Long story short, our purchase with them went so badly (Trotters lied about the condition of open recalls, they botched the financing and forgot to pay off our trade in vehicle, and 2 days after purchase (Trotters lied about the condition of open recalls, they botched the financing and forgot to pay off our trade in vehicle, and 2 days after purchase starting having significant mechanical issues) that we had to unwind the whole deal. However, since they signed the “unwinding contract”: - they have not canceled the title registration (meaning it’s still going out in our name) - they have not paid off our financing with Capital One (we just had to make a payment on a truck that hasn’t been in our possession in nearly a month) - they have not been willing to reimburse us for our Ad Valorum tax (TAVT) even though since we signed the contract the tag office has made it clear that Platinum is the one who needs to reimburse us (Platinum had assured us that we could just take our tags to the tag office and that they would refund us immediately) - they have not answered any phone calls from us in two weeks Despite our best efforts, we ended up in THE nightmare scenario everyone wants to avoid. Our two biggest mistakes we made were 1) trusting them at their word and 2) purchasing the vehicle from them. As a result, we are in worse shape than before we bought from them! More

Beware! We had an awful experience with this dealership - to the point that we had to unwind the deal - and even then they haven't fulfilled their end and paid off the financing/canceled the title on the veh to the point that we had to unwind the deal - and even then they haven't fulfilled their end and paid off the financing/canceled the title on the vehicle that we had purchased from them, which means we have had to make car payments on a car that's not been in our possession for 3 weeks, and they won't respond to ANY phone calls! If you want the longer version of our story, visit platinumusedcarsnightmare.com. More

Coming from Alabama, I expected Atlanta dealerships to be top tier like displayed online. I was sadly mistaken when dealing with one of the sales reps at Platinum Cars. The young lady had no regards for how top tier like displayed online. I was sadly mistaken when dealing with one of the sales reps at Platinum Cars. The young lady had no regards for how far I'd come just for a car. She continuously brushed me off, to answer her own personal phone calls. Every 10 minutes she excused herself to answer calls which was fine until she returned with bad energy. She was more focused on her phone than she was about me needing to purchase a car. I eventually told her I had to leave and that I would keep it touch. I never plan on wasting my time there ever again. More

This experience was the worst I've gotten in a long time. The sales "manager" had an attitude and seemed to be rushing me out. The sales "manager" had an attitude and seemed to be rushing me out. More

Very pleased with the deal I got on my F-150. Salesman Fabian was an excellent salesman. Well mannered, low-keyed, did not rush me for a quick sell. Very pleased. Pleased with Otis in finance as well. Fabian was an excellent salesman. Well mannered, low-keyed, did not rush me for a quick sell. Very pleased. Pleased with Otis in finance as well. More