Platinum Volkswagen

Service The service appointment was quick and successful. After the scheduled time was changed, and the service was completed, they mistakenly contacted me fo The service appointment was quick and successful. After the scheduled time was changed, and the service was completed, they mistakenly contacted me for a second appointment. More

oil change and coolant flush Have had my car serviced by Platinum since I bought it and they have excellent service. John let me know about the repairs and its progress. Have had my car serviced by Platinum since I bought it and they have excellent service. John let me know about the repairs and its progress. More

Good Service Driving to work I drove into a puddle and some water entered under the hood of the car. The car began to not drive correctly. I immediately pulled ove Driving to work I drove into a puddle and some water entered under the hood of the car. The car began to not drive correctly. I immediately pulled over and called Platinum Volkswagen and they were very helpful. I got an appointment with them that day and they fixed my car and I was back on the road. I have been using Platinum Volkswagen for years and they have always been very helpful and kind. More

Second time might be last. Went in for my 1st oil change through my purchased dealer. I had inspection $10 NYS Safety Inspection And warranty minor part replacement back in Jun Went in for my 1st oil change through my purchased dealer. I had inspection $10 NYS Safety Inspection And warranty minor part replacement back in June 17. All went well and it was very efficient and John Grossman was a pleasure to work with. Well this time Platinum sent an email with a free oil change offer. My Son usually does it at his POB. WELL FREE IS FREE.$99 FREE. John again was very efficient and wrote up WO and about an hour later while in the lot looking at a new SUV Iseen my car being parked completed. It took forever after that to get my keys and in my way. I think John was preoccupied with a couple of calls and reception asked him after 20 min of me,waiting asked him the,status. He still hasn't gotten the paperwork back from tech. Well if he's busy he,should had,another writer help him out if he couldn't address his current waiting customer. Finally he directed someone to assist me because I asked him for my keys. Just left a bitter taste in my mouth and this,is why 4 stars,instead of 5. No multi inspection report but I did get a printed service sheet of work performed. I worked in service and it's not easy. But if you have a customer in front of you and one on a lengthy call you multi task. John I might be,back or go elsewhere only time,will tell. AJF More

Platinum VW service department They are so great there and pleasant. They treat you very respectful. I would definitely go back there when I need to. They really take the time to e They are so great there and pleasant. They treat you very respectful. I would definitely go back there when I need to. They really take the time to explain the works of my car. More

Steven Fox was very helpful and professional. We were under time constraints and Steven Fox was mindful of that. The car was fixed and returned with a minimum of inconvenience. Thank you We were under time constraints and Steven Fox was mindful of that. The car was fixed and returned with a minimum of inconvenience. Thank you More

Serviced 2,VW's within a week. Quick & Professional. A great experience at Platinum VW service.. Also went to sales for future purchases and had a great experience with Kadeem who was most helpful. Bill A great experience at Platinum VW service.. Also went to sales for future purchases and had a great experience with Kadeem who was most helpful. Bill Q. was also informative and a pleasure to speak with. More

false promise to customers I was promised for a free service during the lease but was denied when i visited for servicing my car. Horrible customer service and definetly not rec I was promised for a free service during the lease but was denied when i visited for servicing my car. Horrible customer service and definetly not reccomend the platinum volkswagen hicksville dealer More

Platinum Service I've had my GLI for about a year now, I had hit a pothole which caused a bubble in my tire. I called and was able to get an appointment the day of and I've had my GLI for about a year now, I had hit a pothole which caused a bubble in my tire. I called and was able to get an appointment the day of and my service was quick and easy. I revieced my car in the same day as my appointment. Very pleased with my service. More

Fantastic Serice I called John Grossman and received a prompt call back, John is fantastic he is a real people's person and always does the right thing. When I arriv I called John Grossman and received a prompt call back, John is fantastic he is a real people's person and always does the right thing. When I arrived everyone was very friendly and courteous. I love the video, it really shows the customer what's exactly wrong with their vehicle. I not only received my car back faster than expected, it was cleaner than when I brought it there. This was the best customer service I have received from any dealership and highly recommend them and John More