Platinum Volkswagen

peace of mind I know I can drop my car off and get it back within a reasonable amount of time all fixed up and ready to go I know I can drop my car off and get it back within a reasonable amount of time all fixed up and ready to go More

Very attentive Steve and the rest of the team members were friendly and helpful. I was especially grateful for the shuttle service. I will consider this location fir Steve and the rest of the team members were friendly and helpful. I was especially grateful for the shuttle service. I will consider this location first whenever my car needs to be serviced in the future. More

Seamless Experience I just want to thank Darlene for the way she assisted my wife and son on their recent visit to Platinum Volkswagon. Honestly her informative , profess I just want to thank Darlene for the way she assisted my wife and son on their recent visit to Platinum Volkswagon. Honestly her informative , professional, calm no pressure approach allowed them to have the experience they were looking for which made the decision to purchase a no brainer. I would highly recommend Platinum VW and Darlene if your in the market for a vehicle. More

Easy purchase of a new Passat Joe worked with us to find the car we wanted at a great price. The car was not at the dealership but Joe found the model with the features and color Joe worked with us to find the car we wanted at a great price. The car was not at the dealership but Joe found the model with the features and colors we wanted. Also the gentleman who explained all the car features, answered our questions and anticipated many before we asked them was very good. I don't remember his name but he also helped us 3 years ago with our last Passat. More

Service Appt. This place was great for my first service appointment on my Jetta. I had to pay since it was a lease with no maintenance plan so watch out for that co This place was great for my first service appointment on my Jetta. I had to pay since it was a lease with no maintenance plan so watch out for that cost. The staff there are nice and they have coffee/snacks if you need to wait it out. Overall I'd recommend if there isn't a cheaper location you can go to for service. More

Service The service appointment was quick and successful. After the scheduled time was changed, and the service was completed, they mistakenly contacted me fo The service appointment was quick and successful. After the scheduled time was changed, and the service was completed, they mistakenly contacted me for a second appointment. More

oil change and coolant flush Have had my car serviced by Platinum since I bought it and they have excellent service. John let me know about the repairs and its progress. Have had my car serviced by Platinum since I bought it and they have excellent service. John let me know about the repairs and its progress. More

Second time might be last. Went in for my 1st oil change through my purchased dealer. I had inspection $10 NYS Safety Inspection And warranty minor part replacement back in Jun Went in for my 1st oil change through my purchased dealer. I had inspection $10 NYS Safety Inspection And warranty minor part replacement back in June 17. All went well and it was very efficient and John Grossman was a pleasure to work with. Well this time Platinum sent an email with a free oil change offer. My Son usually does it at his POB. WELL FREE IS FREE.$99 FREE. John again was very efficient and wrote up WO and about an hour later while in the lot looking at a new SUV Iseen my car being parked completed. It took forever after that to get my keys and in my way. I think John was preoccupied with a couple of calls and reception asked him after 20 min of me,waiting asked him the,status. He still hasn't gotten the paperwork back from tech. Well if he's busy he,should had,another writer help him out if he couldn't address his current waiting customer. Finally he directed someone to assist me because I asked him for my keys. Just left a bitter taste in my mouth and this,is why 4 stars,instead of 5. No multi inspection report but I did get a printed service sheet of work performed. I worked in service and it's not easy. But if you have a customer in front of you and one on a lengthy call you multi task. John I might be,back or go elsewhere only time,will tell. AJF More

Good Service Driving to work I drove into a puddle and some water entered under the hood of the car. The car began to not drive correctly. I immediately pulled ove Driving to work I drove into a puddle and some water entered under the hood of the car. The car began to not drive correctly. I immediately pulled over and called Platinum Volkswagen and they were very helpful. I got an appointment with them that day and they fixed my car and I was back on the road. I have been using Platinum Volkswagen for years and they have always been very helpful and kind. More

Platinum VW service department They are so great there and pleasant. They treat you very respectful. I would definitely go back there when I need to. They really take the time to e They are so great there and pleasant. They treat you very respectful. I would definitely go back there when I need to. They really take the time to explain the works of my car. More