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Platinum Volkswagen

Hicksville, NY

4.7
1,039 Reviews

340 West Old Country Road

Hicksville, NY

11801

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1,039 Reviews of Platinum Volkswagen

September 12, 2017

Customer friendly dealership Fast, thorough, Service with excellent customer care. This is the service center, I have been visiting since I purchased my vehicle and they have alwa More

by Orion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fox
September 10, 2017

smooth and accurate Things take as long as I'm told they'll take and I feel comfortable with what I'm told about work that is needed. More

by jane1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm so sorry I don't remember their names!
September 09, 2017

Awful If you want to know any details about the car you're buying, like the MSRP & selling price, do NOT go to this place. The owner, Josh, only sells cars More

by Josh S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh (Owner)
Sep 12, 2017 -

Platinum Volkswagen responded

First lets tell the truth, you came in on the last day of July and you were asked if you were ready to buy because it was almost closing time on the last day of the month. You clearly said you were in the market for a Jetta S and were explained that the programs change and the store is about to close. The only one that was confused was you because you had never lease a car by your own admission you asked what the MSRP of the car is 15 times during negotiations, instead of the selling price or the initial cap of the vehicle. We worked several different types of scenarios out only to have you continue to ask the wrong basic questions which validated your lack of experience. Furthermore to your claim that nothing was disclosed is again false , you sat with a print out of a deal screen but again your vast lack of knowledge of leasing a vehicle I had to clearly point out everything to you. Then came the real truth that you had been to Bayside and were quoted a number that we were happy to match after about 30 minutes and after closing time. You then spent a bunch of time thinking about it with your girlfriend and then told us " You would think about it." You now resurface over a month later to complain about your lack of knowledge of the leasing business. Clearly you did not get what you wanted at Bayside or you would not have left a review like this 40 plus days later. Good luck!

September 08, 2017

Expensive repair The repair was completed and day 2 I have not seen any oil leaking. Glad to know I have a 1 year warrany. This repair was expensive because the transm More

by GARY11OYSTERBAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Basile, Steven Fox
September 08, 2017

service volkswagen Tiguan very efficient and friendly service at a good price, taken at appointment time, even washed the car. Very pleased with the service, will be back More

by Lbiz00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Basile
September 07, 2017

peace of mind I know I can drop my car off and get it back within a reasonable amount of time all fixed up and ready to go More

by Stephen Ellingham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Basile
September 07, 2017

Very attentive Steve and the rest of the team members were friendly and helpful. I was especially grateful for the shuttle service. I will consider this location fir More

by Passat2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Fox
September 05, 2017

Seamless Experience I just want to thank Darlene for the way she assisted my wife and son on their recent visit to Platinum Volkswagon. Honestly her informative , profess More

by Gene55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Q, Darlene Ancona
August 31, 2017

Easy purchase of a new Passat Joe worked with us to find the car we wanted at a great price. The car was not at the dealership but Joe found the model with the features and color More

by Mr Tony
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSEPH RICCOBENE
August 30, 2017

Service Appt. This place was great for my first service appointment on my Jetta. I had to pay since it was a lease with no maintenance plan so watch out for that co More

by Jloub
Recommend Dealer
Yes
Employees Worked With
Tony Basile, Anthony Rayford
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