
Platinum Volkswagen
Hicksville, NY
By Type
1,039 Reviews of Platinum Volkswagen
Outstanding Service Had the pleasure of dealing with Manny when looking for a new vehicle to lease. He was extremely professional and straight forward making the whole ex Had the pleasure of dealing with Manny when looking for a new vehicle to lease. He was extremely professional and straight forward making the whole experience that much easier. It was a breath of fresh air compared to how I've been treated at other dealerships in the past. Walked out with a brand new Jetta! Can't recommend him enough. More
Great experience Manny was able to get us the best deal possible and was extremely patient with our requests. We were in and out with a new car Manny was able to get us the best deal possible and was extremely patient with our requests. We were in and out with a new car More
Wonderful Experience With Doc I recently purchased a vehicle for my mother for her birthday as a surprise. I live outside of NY and did not buy the vehicle from this dealership how I recently purchased a vehicle for my mother for her birthday as a surprise. I live outside of NY and did not buy the vehicle from this dealership however I searched around for a good Mew York dealership that would ultimately take good care of all of her needs. The vehicle has a lot of bells and whistles that my mother was unfamiliar with so I searched all over Long Island for a good location via the phone. The moment I spoke to Doc, I knew that my mother would be in great hands!! Doc was extremely informative and kind over the phone. Beyond that he not only spoke with confidence he proved it with his actions and service when my mother arrived. My mom felt like a true VIP as Doc went over details of the vehicle and all of its functions. All I can say is Wow! Doc didn't have to take the time to go over the vehicle especially since I did not buy it from him however my mother felt right at home. I am confidant that my family will rely on Plantinum Volkeswagon for years to come and will gladly recommend them to friends and family. More
Great experience I was recommended by a good friend and my experience with the dealership matched hers. Very positive. From the moment I called to set an appointment I was recommended by a good friend and my experience with the dealership matched hers. Very positive. From the moment I called to set an appointment Darlene was very professional and helpful. She has a great gentle personality that put me at ease. She was helpful by providing information about the different models. She listened to what my needs were and easily reached an agreement as to what car and price would address my needs better. I will recommend this dealership to anyone. More
Wonderful experience Had a wonderful experience at platinum. Darlene was great and very helpful from the moment we walked in. I would recommend this dealership to anyone. Had a wonderful experience at platinum. Darlene was great and very helpful from the moment we walked in. I would recommend this dealership to anyone. More
car keys when you get a use car from platinum make sure you get 2 keys or get it in writing that they promise to get you a key....i bought a used Audi a5 with when you get a use car from platinum make sure you get 2 keys or get it in writing that they promise to get you a key....i bought a used Audi a5 with one key the salesman told me to get it and they will get me my money I'm still till this day waiting for my money they make false promises..... More
Fast, Quick and Easy Manny was great helping us narrow down exactly what we wanted and what could be offered. He met our price and we had agreed in no time. He did an over Manny was great helping us narrow down exactly what we wanted and what could be offered. He met our price and we had agreed in no time. He did an overall great job. Jim was very thorough in explaining the many features that came with the car. Took the time to go over each one, not only for me but for my mother, who isn't as quick in learning the technology. Overall great experience, thank you! More
Awesome!!! Our dealer was Frank Pisciotta and he was fantastic! Super helpful, informative, and wasn't trying to shove the car down my throat. He didn't play any Our dealer was Frank Pisciotta and he was fantastic! Super helpful, informative, and wasn't trying to shove the car down my throat. He didn't play any games with pricing either. Got a great car for a great price that I'm happy with! More
Amazing experience with VW This will be my third VW and I really have to say everything keeps getting better. I went there with a specific number in mind and I worked with Joe ( This will be my third VW and I really have to say everything keeps getting better. I went there with a specific number in mind and I worked with Joe ( who is literally BEYOND exceptional). He went above and beyond for me. He worked with me and gave me exactly what I wanted, in fact, he actually did even BETTER than what I wanted ( when does that happen?!) Joe did exactly what he promised and more. NO LAST MINUTE SURPRISES! I walked out of there feeling like I was on cloud nine. The whole process was PAINLESS and smooth. Within an hour documents were signed, insurance was called, new plates on, and I walked out with a NEW car. They were so efficient. I couldn't believe that I would walk into a dealership and within an hour I would be walking out with a new car. They were so fair in working with me. It was such a pleasant and wonderful experience. I can't thank joe and the team at VW enough. I highly recommend them! I am certain that if you go there they will do their very best to work with your wants and needs, and I guarantee you will walk out MORE than satisfied. The honesty, efficency, and integrity at VW is unlike any other dealership. It is truly exceptional. Looking forward to going back when the time comes again! BOTTOM LINE: fast, easy, painless. Joe is the best. Don't miss out on a great dealership experience. More
Bad experience if the car is not on the lot. Be very wary if the car is not on the lot and they say they will locate a vehicle and then run into delays. I heard the same excuse for over 2 weeks. Be very wary if the car is not on the lot and they say they will locate a vehicle and then run into delays. I heard the same excuse for over 2 weeks. I also learned this dealership has a poor relationship with other VW dealerships in the area. So if Platinum says they cannot locate a vehicle for you, then check the main VW site for your build and verify the accuracy of their statement. This knowledge is firsthand based on experience with Platinum and another local VW dealership burned by Platinum numerous times. On the other side, Joe Riccobene and Howard try very hard to be reputable; they get 5-stars for being the ying (good) to Platinum's yang (bad). It's Platinum's process and relationships across their supply chain that stinks. The owner, Josh, needs to have things his way to generate win-win with his customers. That's not how it works. If the vehicle is in stock the odds of running afoul of Josh are pretty low. They'll take your deposit in 15 seconds, but closing on all refunds takes anywhere from 1 week to 2 months. I'll leave it at that. More