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Platinum Volkswagen
Hicksville, NY
1,044 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,044 Reviews of Platinum Volkswagen
February 21, 2016
Buying Certified Used I had a great experience buying my certified used Volkswagen at Platinum Volkswagen. The staff who helped me were Manny, Howard and Jim. All very info I had a great experience buying my certified used Volkswagen at Platinum Volkswagen. The staff who helped me were Manny, Howard and Jim. All very informative, friendly, and not pushy at all. More
by car123
Employees Worked With
Howard, Jim, Manny Lucas
February 16, 2016
Nice Personnel ; Unspeakably Rude , Arrogant Owner I have just leased my third Tiguan from Platinum , and have had a totally unreal , bizarre experience . The car was picked up on February 1 , and wo I have just leased my third Tiguan from Platinum , and have had a totally unreal , bizarre experience . The car was picked up on February 1 , and would not start after shopping at Levittown Stop 'n Shop on Wednesday , February 10 . The towing service was a nightmare , but dealing with Platinum's owner , Josh Weaver , was something out of a bad B movie . Initially , on 2/11, he tried to assure me that the car would be as good as new , but I remained fearful of the new push button ignition . On Friday , he insisted that nothing was wrong with the car and told me that he was not a psychologist so had no time to address my worries . Again , this is my third lease from this dealership . As a result of this conversation , and the total arrogance of Weaver , I contacted VW Customer Care immediately . VW contacted me today , and I was absolutely impressed by the professionalism and concern I encountered . However , Weaver called after hearing from VW headquarters and berated me for making him "look like a moron" by calling Customer Care , told me I was rude for having done so , and told me that as a result of my call never to enter his showroom again !!!! He then hung up on me . I immediately called back , asking to speak with the sales manager with whom I had dealt with on several occasions. Weaver took the call , demanded I apologize to him , complained that I was recording the conversation ( I was ) , and hung up again . His employees were obviously afraid of him . THIS IS HOW PLATINUM TREATS A RETURNING CUSTOMER WHOSE CAR WENT DEAD AFTER 10 DAYS . I am sure that anyone can do better than dealing with the likes of Josh Weaver. We choose a dealership out of trust in case things go wrong . One can hardly do worse than Platinum Volkswagen . By the way , take a good look at all of these reviews . Platinum makes it a point to look especially professional when there are no problems , but when life happens , this is not where you want to be . It has been alleged that customers are encouraged to write positive reviews , to get better service in return ; from other past customers I've networked with , the high rating ( similar to most Long Island dealerships ) is very suspect . In closing , and in fairness , the sales manager , Paul Garritano , is a perfect gentleman , but the bottom line is that every employee here works for a crude , self important ( admittedly wealthy ) , adolescent , Josh Weaver . More
by Seriously !
Employees Worked With
Paul Garritano, Darlene Ancona
February 10, 2016
Easy, hassle free dealership. I had the pleasure of dealing with both Manny and Joe while leasing my new VW. Both made the experience as easy and simple as possible. They were ab I had the pleasure of dealing with both Manny and Joe while leasing my new VW. Both made the experience as easy and simple as possible. They were able to find the exact color and model i wanted very quickly and hassle free. They did a great job on the price and quick to respond to any questions i had. Overall great experience. More
by JaredScholl
Employees Worked With
JOSEPH RICCOBENE, Manny Lucas
January 05, 2016
Really excellent from beginning to end. The sales experience was superb; each model and lease deal was gone over carefully, then an appontment was made at my convenience to drive several of The sales experience was superb; each model and lease deal was gone over carefully, then an appontment was made at my convenience to drive several of the cars that I was interested in. The sales mgr. (Joe R) that I had been referred to was very patient and also very thorough in explaining how each car differed in performance and/or equipment during the test drive (s). When I came back to complete the transaction, the finance guy was pleasant and the transaction was fast and easy. I thought I got a very good deal and had as many choices as I needed to have. The dealership is clean, modern and well located. Service is by the Hicksville LIRR, which is incredibly convenient for me. More
by thetedla
Employees Worked With
JOSEPH RICCOBENE
December 30, 2015
Great experience Manny was great. He took care of everything for me and made the car buying process very easy. He was able to get me the color car I wanted. He also w Manny was great. He took care of everything for me and made the car buying process very easy. He was able to get me the color car I wanted. He also willingly worked around my schedule and worked with my situation during the process. I love my new car and I would definitely recommend people to go see Manny. Overall great experience. More
by Sillyship983
Employees Worked With
Manny Lucas
December 29, 2015
Outstanding Service Had the pleasure of dealing with Manny when looking for a new vehicle to lease. He was extremely professional and straight forward making the whole ex Had the pleasure of dealing with Manny when looking for a new vehicle to lease. He was extremely professional and straight forward making the whole experience that much easier. It was a breath of fresh air compared to how I've been treated at other dealerships in the past. Walked out with a brand new Jetta! Can't recommend him enough. More
by eseng1
Employees Worked With
Manny Lucas
December 27, 2015
Great experience Manny was able to get us the best deal possible and was extremely patient with our requests. We were in and out with a new car Manny was able to get us the best deal possible and was extremely patient with our requests. We were in and out with a new car More
by Yn123
Employees Worked With
Manny Lucas
December 22, 2015
Wonderful Experience With Doc I recently purchased a vehicle for my mother for her birthday as a surprise. I live outside of NY and did not buy the vehicle from this dealership how I recently purchased a vehicle for my mother for her birthday as a surprise. I live outside of NY and did not buy the vehicle from this dealership however I searched around for a good Mew York dealership that would ultimately take good care of all of her needs. The vehicle has a lot of bells and whistles that my mother was unfamiliar with so I searched all over Long Island for a good location via the phone. The moment I spoke to Doc, I knew that my mother would be in great hands!! Doc was extremely informative and kind over the phone. Beyond that he not only spoke with confidence he proved it with his actions and service when my mother arrived. My mom felt like a true VIP as Doc went over details of the vehicle and all of its functions. All I can say is Wow! Doc didn't have to take the time to go over the vehicle especially since I did not buy it from him however my mother felt right at home. I am confidant that my family will rely on Plantinum Volkeswagon for years to come and will gladly recommend them to friends and family. More
by Kailah7
Employees Worked With
Doc P
December 09, 2015
Great experience I was recommended by a good friend and my experience with the dealership matched hers. Very positive. From the moment I called to set an appointment I was recommended by a good friend and my experience with the dealership matched hers. Very positive. From the moment I called to set an appointment Darlene was very professional and helpful. She has a great gentle personality that put me at ease. She was helpful by providing information about the different models. She listened to what my needs were and easily reached an agreement as to what car and price would address my needs better. I will recommend this dealership to anyone. More
by Maruca557
Employees Worked With
Darlene Ancona
December 05, 2015
Wonderful experience Had a wonderful experience at platinum. Darlene was great and very helpful from the moment we walked in. I would recommend this dealership to anyone. Had a wonderful experience at platinum. Darlene was great and very helpful from the moment we walked in. I would recommend this dealership to anyone. More
by smolz
Employees Worked With
Darlene Ancona
