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Platinum Volkswagen
Hicksville, NY
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,039 Reviews of Platinum Volkswagen
March 07, 2016
Super Smooth Transaction! Manny was a pleasure to deal with. I went in and they had the vehicle I was looking for. There was no haggling needed so he gave me the best price rig Manny was a pleasure to deal with. I went in and they had the vehicle I was looking for. There was no haggling needed so he gave me the best price right away. The car was ready in less in an hour and was out the door with a brand new car. I would highly recommend! More
by rmendoza017
Employees Worked With
Manny Lucas
March 06, 2016
best car shopping experience I can't say enough about how pleasant my experience with Platinum VW and especially Manny was. First off, their advertised price was their ACTUAL pric I can't say enough about how pleasant my experience with Platinum VW and especially Manny was. First off, their advertised price was their ACTUAL price. After visiting several other dealers, this was almost mind blowing. Then, Manny was very attentive, courteous, and just genuine. I never got the sense someone was trying to SELL me something or push things on me. He was genuinely trying to help my wife and I. That seems to be the vibe at Platinum. Nobody was anything close to pushy which was refreshing. And finally, I'd like to add that after my wife and I had made our purchase, after their sale had already been made, Manny calls me because he took it upon himself to look into some things that wound up saving me money from a conversation we had had. He did so without nothing to gain or lose from doing so as our transaction had been completed. But it helped me. It also made me feel like a human being, not just a sales quota. I would highly recommend Platinum VW and look forward to doing business with you guys again. Ask for Manny More
by AyVee
Employees Worked With
Manny Lucas
March 02, 2016
Wonderful experience - Leased Vehicle A very courteous and respectful experience. I was shown various options and I do feel I got a really really wonderful car at a fantastic price. I hav A very courteous and respectful experience. I was shown various options and I do feel I got a really really wonderful car at a fantastic price. I have been coming to Platinum for 7 years now and this is my third vehicle from them. I plan to continuecoming back to them for years to come. More
by Sophia
Employees Worked With
Manny Lucas
February 29, 2016
Amazing Experience Went into the dealership for the first time about a week and a half ago, and I knew from the second that I walked in that I wasn't going to be pressur Went into the dealership for the first time about a week and a half ago, and I knew from the second that I walked in that I wasn't going to be pressured. I decided right away that this was the place I was going to lease my Jetta. I'm already extremely happy with my car, and I would definitely recommend this place. More
by Jmber11
Employees Worked With
Darlene Ancona
February 28, 2016
New lease I went into the dealership unsure of what I wanted. I wasn't even sure if I was getting another Volkswagen. After sitting with Darlene I left with a g I went into the dealership unsure of what I wanted. I wasn't even sure if I was getting another Volkswagen. After sitting with Darlene I left with a great car. Darlene made the entire process very smooth. More
by Happy customer
Employees Worked With
Darlene Ancona
February 21, 2016
Buying Certified Used I had a great experience buying my certified used Volkswagen at Platinum Volkswagen. The staff who helped me were Manny, Howard and Jim. All very info I had a great experience buying my certified used Volkswagen at Platinum Volkswagen. The staff who helped me were Manny, Howard and Jim. All very informative, friendly, and not pushy at all. More
by car123
Employees Worked With
Howard, Jim, Manny Lucas
February 16, 2016
Nice Personnel ; Unspeakably Rude , Arrogant Owner I have just leased my third Tiguan from Platinum , and have had a totally unreal , bizarre experience . The car was picked up on February 1 , and wo I have just leased my third Tiguan from Platinum , and have had a totally unreal , bizarre experience . The car was picked up on February 1 , and would not start after shopping at Levittown Stop 'n Shop on Wednesday , February 10 . The towing service was a nightmare , but dealing with Platinum's owner , Josh Weaver , was something out of a bad B movie . Initially , on 2/11, he tried to assure me that the car would be as good as new , but I remained fearful of the new push button ignition . On Friday , he insisted that nothing was wrong with the car and told me that he was not a psychologist so had no time to address my worries . Again , this is my third lease from this dealership . As a result of this conversation , and the total arrogance of Weaver , I contacted VW Customer Care immediately . VW contacted me today , and I was absolutely impressed by the professionalism and concern I encountered . However , Weaver called after hearing from VW headquarters and berated me for making him "look like a moron" by calling Customer Care , told me I was rude for having done so , and told me that as a result of my call never to enter his showroom again !!!! He then hung up on me . I immediately called back , asking to speak with the sales manager with whom I had dealt with on several occasions. Weaver took the call , demanded I apologize to him , complained that I was recording the conversation ( I was ) , and hung up again . His employees were obviously afraid of him . THIS IS HOW PLATINUM TREATS A RETURNING CUSTOMER WHOSE CAR WENT DEAD AFTER 10 DAYS . I am sure that anyone can do better than dealing with the likes of Josh Weaver. We choose a dealership out of trust in case things go wrong . One can hardly do worse than Platinum Volkswagen . By the way , take a good look at all of these reviews . Platinum makes it a point to look especially professional when there are no problems , but when life happens , this is not where you want to be . It has been alleged that customers are encouraged to write positive reviews , to get better service in return ; from other past customers I've networked with , the high rating ( similar to most Long Island dealerships ) is very suspect . In closing , and in fairness , the sales manager , Paul Garritano , is a perfect gentleman , but the bottom line is that every employee here works for a crude , self important ( admittedly wealthy ) , adolescent , Josh Weaver . More
by Seriously !
Employees Worked With
Paul Garritano, Darlene Ancona
February 10, 2016
Easy, hassle free dealership. I had the pleasure of dealing with both Manny and Joe while leasing my new VW. Both made the experience as easy and simple as possible. They were ab I had the pleasure of dealing with both Manny and Joe while leasing my new VW. Both made the experience as easy and simple as possible. They were able to find the exact color and model i wanted very quickly and hassle free. They did a great job on the price and quick to respond to any questions i had. Overall great experience. More
by JaredScholl
Employees Worked With
JOSEPH RICCOBENE, Manny Lucas
January 05, 2016
Really excellent from beginning to end. The sales experience was superb; each model and lease deal was gone over carefully, then an appontment was made at my convenience to drive several of The sales experience was superb; each model and lease deal was gone over carefully, then an appontment was made at my convenience to drive several of the cars that I was interested in. The sales mgr. (Joe R) that I had been referred to was very patient and also very thorough in explaining how each car differed in performance and/or equipment during the test drive (s). When I came back to complete the transaction, the finance guy was pleasant and the transaction was fast and easy. I thought I got a very good deal and had as many choices as I needed to have. The dealership is clean, modern and well located. Service is by the Hicksville LIRR, which is incredibly convenient for me. More
by thetedla
Employees Worked With
JOSEPH RICCOBENE
December 30, 2015
Great experience Manny was great. He took care of everything for me and made the car buying process very easy. He was able to get me the color car I wanted. He also w Manny was great. He took care of everything for me and made the car buying process very easy. He was able to get me the color car I wanted. He also willingly worked around my schedule and worked with my situation during the process. I love my new car and I would definitely recommend people to go see Manny. Overall great experience. More
by Sillyship983
Employees Worked With
Manny Lucas
