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Plaza BMW
Creve Coeur, MO
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
December 20, 2019
Great crew Friendly attentive staff always treat you like a VIP. Willing to work with you to get you a good deal and the vehicle that is perfect for you. Outstan Friendly attentive staff always treat you like a VIP. Willing to work with you to get you a good deal and the vehicle that is perfect for you. Outstanding service from the mechanics on my prior BMW too. More
by alexander b
Employees Worked With
Alen Totic, Stephanie Gessner, Ryan Westholt
December 14, 2019
Orson was very helpful from start to finish when buying my used BMW X1. He made sure everything was taken care of with the car and was very timely with my requests. I definitely recommend working with Or my used BMW X1. He made sure everything was taken care of with the car and was very timely with my requests. I definitely recommend working with Orson! More
by Nman5529
Employees Worked With
Orson Guyton
November 23, 2019
Great new car buying experience I just purchased a 2020 X7 M. It was an easy and enjoyable experience from start to finish. Starting with my first discussion with Andrew, a BMW gen I just purchased a 2020 X7 M. It was an easy and enjoyable experience from start to finish. Starting with my first discussion with Andrew, a BMW genius, who knew absolutely everything about the car and then to meeting with Eric Fultz on numerous occasions to decide on the features and arrive at a very fair price, it was an easy, no pressure purchase. After the sale, the support continued. Andrew even came to our house to give me instructions on the car’s many features. Both Eric and Andrew treated me with respect and honesty. Definitely a great experience. More
by LabLover
Employees Worked With
Andrew LeBlanc, Eric Fultz
November 22, 2019
Two Time Customer I have leased 2 vehicles from Plaza BMW and I can’t say enough about the friendliness, professionalism and ease of the experience. From Orson Guyton i I have leased 2 vehicles from Plaza BMW and I can’t say enough about the friendliness, professionalism and ease of the experience. From Orson Guyton in sales, to Sales Manager Eric Fultz, and Morgan Shoemaker, my PERSONAL service manager, all have extended exceptional service and business experiences! I’ll be back again! More
by CathiV
Employees Worked With
Morgan Shoemaker- Service Manager, Orson Guyton, Eric Fultz
November 22, 2019
Brandon was a great sales associate. He took the time to go over the features of car and was had patience when I sent emails asking questions about satellite radio. He also patient and helpful when I called go over the features of car and was had patience when I sent emails asking questions about satellite radio. He also patient and helpful when I called him not receiving the first billing. Thanks, Brandon! More
by all4nita
Employees Worked With
Brandon Pittman
October 15, 2019
Poor experience: untrustful and uncaring salesperson :( We originally visited Plaza BMW dealership shopping for the new 2019 X5. We've been taken by one of the veteran salespersons Mr. Guyton. Even to begi We originally visited Plaza BMW dealership shopping for the new 2019 X5. We've been taken by one of the veteran salespersons Mr. Guyton. Even to begin with our salesperson wasn't very accommodating and behaved quite arrogantly with us, surrounded by a bunch of BMW trophies at his desk. We had a certain configuration in mind, but Plaza didn't have an exact match, so we asked Mr. Guyton to look around other St. Louis dealerships inventory (dealer exchange). I emailed him the exact BMW build code, but for the next several days I never heard back. During these days last two "in stock" matching cars were sold by other dealerships. On our next visit, Mr. Orson was quite unfriendly and agitated. He claimed that he never received any emails from us. He didn't remember any of our conversations and denied all other offers he alluded, just to lure us in. We felt very disappointed, but when I requested to talk to a sales manager he lied to us saying that his boss somewhere in the meeting. While the sales manager was sitting just next door. Afterall I spoke to Eric Fultz the sales manager, but he didn't offer us much, more like covering for his salesperson. After being treated poorly by St. Louis Plaza BMW we decided to switch to BMW of West St. Louis where we purchased two brand new 2020 X5 and X3 and very happy with our new cars. Your loss Plaza BMW! We are very dissatisfied with our salesperson Orson Guyton and not very happy with the overall dealership experience. More
by GeneRadom
Employees Worked With
Orson Guyton
October 14, 2019
New car shopping Rude and arrogant. I went back because of my great sales experience a couple of years ago despite everything else about plaza being a nightmare. Went Rude and arrogant. I went back because of my great sales experience a couple of years ago despite everything else about plaza being a nightmare. Went back to get an upgrade. After short convo with the sales manager I walked out. Arrogant, rude and unwilling to negotiate. I’m done w this place. Brandon was nice to talk with! More
by Bmwcust19
Employees Worked With
Brandon Pittman, Eric Fultz
September 24, 2019
Coincidence, maybe sure doesn’t seem like it Took my used 2011 BMW there for 2 recalls, they said it needed over $8k of additional work to rebuild/replace the Turbos, valve cover gasket leak, and Took my used 2011 BMW there for 2 recalls, they said it needed over $8k of additional work to rebuild/replace the Turbos, valve cover gasket leak, and replace vacuum pump. This gave me a bad feeling, started researching and found that there were quite a few reviews regarding unnecessary work, work not completed, damage to vehicles, problems with cars after getting them back, and etc. I relayed this to the SA and that I was concerned. I turned down the $8k of work obviously. Got the car back, turbo air cooler reservoir was empty, looks like same aux water pump was not changed, unless there is another one, the car is now perpetually in limp mode with a #2 cylinder misfire, and over a couple days time the drivers door pull handle that is a plastic insert has degraded becoming super sticky and crumbling. WTH.... More
by WWood
Employees Worked With
N/A
August 01, 2019
Unprofessional dealership poor customer service! Got the round around for 4days,the car sold to somebody else...by ignoring calls not even telling customers Bad management!!. poor customer service! Got the round around for 4days,the car sold to somebody else...by ignoring calls not even telling customers Bad management!!...bunch of scammers More
by Ade
Employees Worked With
Joshua ventura, Eric Fultz
July 25, 2019
Liath is the man! Before this purchase, I had no experience with Plaza BMW but I am very well connected in the automotive community and to be completely honest I have h Before this purchase, I had no experience with Plaza BMW but I am very well connected in the automotive community and to be completely honest I have heard nothing but negative things about the dealership so I didn't have high hopes. The first time I visited the dealership wasn't great as they I walked around for 15 minutes without anyone greeting or offering assistance to me so I left. I simply thought that they had lived up to their poor reputation and was planning on looking elsewhere. A good friend of mine urged me to contact Liath Quaisi before giving up on the dealership so I did, and I am glad I had. I ended up having another purchase contract signed and approved for another car at another dealership so I wasn't desperate to make a deal at Plaza but after a long negotiation Liath was able to make the exact deal I was after happen, which was honestly a big ask. Liath was honest and straight forward 100% of the time and quickly got answers for me, even when he was out of the office including setting up a test drive for me with Andrew LeBlanc who also was great. I can't say I am a huge fan of the dealership as a whole yet, but I cannot recommend Liath highly enough. More
by davidmullis
Employees Worked With
Liath Quaisi, Andrew LeBlanc
