"Service Dept - Took over 2 hours for an 11am oil change...."
Service Dept - Took over 2 hours for an 11am oil change. seriously! First time going as it is in our purchases agreement as the oil change was free. But 2 hours
Employees Worked With
"Plaza BMW Sold Me a Broken Car"
I will start this off by saying I've been a long time customer of Plaza Motors, My family has purchased 4 cars from them and have had nothing but pleasant experiences (Mainly at Plaza Mercedes). But About 2 weeks ago I bought a Honda S2000 from Plaza BMW, everything seemed fine, I even got a great deal on the car. Alas, about a week later I find out that the car had $6500 worth of damage that they didn't disclose to me when I bought it. I asked for the inspection report that they did before they sold me the car, and to my surprise they left out all information concerning the clutch in the report (that's the part that was broken). Now they have become extremely rude and have stopped accepting my calls. They will not work with me at all and are trying to have me foot the bill. Because of this I know have to get lawyers involved just to return the car. Plaza BMW is full of scammers and rude sales people (Statement based on my personal experience and is only directed toward the people I personally dealt with) THIS IS A WARNING TO ANYONE THINKING OF BUYING A CAR AT PLAZA BMW, I DON'T WANT ANYONE TO END UP IN A SITUATION LIKE I AM CURRENTLY IN. ALL OTHER PLAZA SUBGROUPS I HAVE HAD GOOD EXPERIENCES WITH BUT BMW WILL KNOWINGLY SELL YOU BROKEN CARS.
"Go anywhere else."
If his mouth his open, he is lying. I would avoid working with anyone at this location as there are plenty of places to get a BMW. Do not work with Todd Hale.