Plaza BMW

Customer care questionable Brought my x3 in for regular maintenance, the service rep was great but when I picked up my vehicle waited 30+ mins plus I mention to my rep I was in Brought my x3 in for regular maintenance, the service rep was great but when I picked up my vehicle waited 30+ mins plus I mention to my rep I was in a hurry. Girls at the service desk didn't really care if I was in a rush as they were getting paid by the hour/salary so my satisfaction was no concern to them. Will I come here again? Most likely not you expect more from a luxury brand - this will probable be my last Bmw vehicle I purchase. More

$145.00 to check enginr light Went in for an oil change got charged another $145 for them to look at an engine light... DONT GO HERE...you can buy your own odm reader for $50 buck Went in for an oil change got charged another $145 for them to look at an engine light... DONT GO HERE...you can buy your own odm reader for $50 buck...i fee they ripped me offf worst service ever... More

Service Department is Trustworthy! We bought a used BMW off Craigslist several years ago. I was originally afraid to take it to the dealer because everyone always said dealers charge "w We bought a used BMW off Craigslist several years ago. I was originally afraid to take it to the dealer because everyone always said dealers charge "way more." When an issue would come up I tried different independent import shops. Either they couldn't fix the problem and referred me to the dealer (after charging me for their time assessing the problem) or they fixed the problem for $20-30 less than the dealer. Each and every time I've been to Plaza BMW I've dealt with Mark Reid. He has always been super courteous (as if my business were just as important to him as someone with a car fresh off the lot.) He always let us know of any issues they found and would even prioritize them to make sure the critical things were taken care of. I trust these guys to diagnose and fix the problem right the first time. They won't sell you things you don't need done. Having someone you trust do a quality job is well worth a couple extra bucks! More

Service so bad it is almost funny I have bought several cars from Plaza over the years but never again. They phoned me to tell me that my wife's car was due a service and recall, 42,0 I have bought several cars from Plaza over the years but never again. They phoned me to tell me that my wife's car was due a service and recall, 42,000 on the clock, I agreed and they booked the car in almost a month out. The estimated wait time was 90 minutes, so I told them that I would wait for the car. A month goes by and I bring the car in as scheduled. After I arrive they tell me that they will need to order a part and that they will give me a loaner. I explained that they had the VIN number, they knew what was scheduled (for a month) but reluctantly agreed but formed them that I had an appointment at 2:00PM the following day and would have to have the car by them. The service advisor have me his cell number and assured me that the car would be ready first thing. So far so good. Next day, Saturday, I phone Craig the service advisor on his cell, no answer left a VM. Time passes no call back so I phone his desk phone, no answer left a VM. Time passes no call back. I call the service department and speak with the receptionist. Car is ready, you can pick it up. I drive to the dealership where I am informed that the car is not ready and will need to come back later. 1:00PM I find Craig and he informs me that it is just out for a test drive, so I can have the car in two (2) minutes or ten (10) minutes if I want it washed. Two minutes is fine, I got to leave was my response. I get the paper work and signed it. 2, 10, 30 minutes have gone by. While waiting I look at the paperwork and notice that the mileage is now 58,000 +. I go back to Craig who states that he must have made a mistake and offers to correct it. Good job that I did not leave, otherwise Carfax etc would have 58k miles and I would have a problem selling the vehicle. Still no sign of the car and now no sign of Craig. Finally about 3:30 one of the car detailers came up and asked me if I was looking for a 5 series, I exhaustedly response yes where upon she pointed to my wife's car. Absolutely the worst service ever. Will never, ever go back there. More

Waiting for my title forever!!! I bought a used BMW on July 22 and was told that the title will be mailed to my home address. Its September 5th and I still don't have the it. I cant I bought a used BMW on July 22 and was told that the title will be mailed to my home address. Its September 5th and I still don't have the it. I cant drive the BMW since the temporary one they gave me expired on Aug 20th. Two weeks ago when I checked they said they applied for a duplicate title but yesterday when I went in person to check on the status, I was told it was applied only on Sep 1st and it make take a while to get it. I'm so disappointed and felt like a fool who was taken for a ride. I had to scramble around for an alternate transportation because of their fault since I cannot drive the car with expired license plate. It is just frustrating that I still cannot drive the car that I bought for 42K! More

Awesome experience! Can't say enough about the level of service that Plaza provides. Have two BMW's that we purchased from Mike Kuhlman last year and our service advisor Can't say enough about the level of service that Plaza provides. Have two BMW's that we purchased from Mike Kuhlman last year and our service advisor Ty Ancona goes above and beyond whenever service is needed, which is very rare by the way. Would highly recommend Mike & Ty if you are in the market for a BMW. More