Plaza BMW

Superior Service and Customer Service I can't speak highly enough of the pleasant experience it always is in dealing with Plaza BMW and their top Service Rep, Ty Anacon. Whenever I've nee I can't speak highly enough of the pleasant experience it always is in dealing with Plaza BMW and their top Service Rep, Ty Anacon. Whenever I've needed anything serviced for my car, I can call, and my call is returned promptly and professionally. Ty always goes that extra step in making sure you have the best customer service possible and is always so friendly and just a joy to deal with. Thank you so much! More

Fooled I bought my BMW last week from Plaza. The buying experience wasn't horrible aside from the fact that the vehicle I test drove was already sold. I wait I bought my BMW last week from Plaza. The buying experience wasn't horrible aside from the fact that the vehicle I test drove was already sold. I waited over 2 hours to see if the vehicle was indeed sold. I ended up purchasing a different BMW after I had been told the vehicle I test drove was indeed sold. I brought my car in Monday because they had sold me my car with a brake light out, brake noise, and suspension noise. It is now Wednesday and they are still telling me "they can't hear the noise". I even went as far to send them a full write up on the problem which is common with my particular BMW. This is absolutely absurd. I'm completely dissatisfied with how I'm being shuffled around. I thought I was buying my car from a reputable dealership, I guess the joke is on me. It is now Friday and after a test drive with a technician they realized it really was making noise from the rear end. They are not going to pay for the problem to be fixed even though I've owned the car for two weeks, one of which it spent at their shop. Update: I waited for 30 mins in the parking lot for them to pull my car around. My car is now smoking and the noise has gotten worse. Also, my car is now on empty. More

Service unheard of My recent service work done by Plaza Motors service dept "once again" was a "happy" experience, by knowledgable people, who got me in and out quickly. My recent service work done by Plaza Motors service dept "once again" was a "happy" experience, by knowledgable people, who got me in and out quickly. Unlike prior dealerships who are always making excuses why it is taking so long, Plaza get's it done, giving me back my car washed and shining. My service technician Ty, is my go to guy as he explains everything, and gets me in and out quickly. I have been buying and servicing cars since the mid 1950's and Plaza out performs all prior dealers by a mile. More

Specialist. I received a call every day on an update and vehicle was done in timely fashion. Have had a vehicle at plaza audi for 2 months and is still there and I received a call every day on an update and vehicle was done in timely fashion. Have had a vehicle at plaza audi for 2 months and is still there and they never call with updates unless I hound them. Bmw service center blows audi service away More

Great Sales, Service and Parts Department I bought a 2011 BMW X5 RARE M-sport package car from Plaza BMW and it was a 1-owner in EXC condition car. The overall experience was bumpy from the st I bought a 2011 BMW X5 RARE M-sport package car from Plaza BMW and it was a 1-owner in EXC condition car. The overall experience was bumpy from the start but they fully recovered that by giving me a great price on the Car and fixing the issues that I seen very swiftly and the service, sales and parts departments were very pleasant to work with throughout my whole purchase experience. This is the second CPO car I have purchased from Plaza BMW and I will suggest my friends, family, and myself to buy another car from them in the future . Tom Burnett (sales manager) , Mark Reid (service writer), Mark S(service manager) and Mark Young (parts counterman) were all easy to deal with. More

Avoid Additional Protection Packages if you are forced to buy your dream car from Plaza at least do yourself a favor and get it serviced from another dealership. We have 6 BMW's in our pa if you are forced to buy your dream car from Plaza at least do yourself a favor and get it serviced from another dealership. We have 6 BMW's in our parking lot at work and mine is the only one purchased from Plaza which makes sense since I am the only one who has any problems. I purchased the Tire Protection from Plaze (a BMW backed coverage) and twice I have taken my car in for tires that have been damaged by pot hole impact. Both times the service team danced around the issue and finally basically admitted that they never have to fulfill the 'damage from road hazard to tire/wheel' because they can give you a half dozen other reasons for the problem even though you know 100% that it was from hitting the pot hole. So pretty much you pay $1200 for puncture protection (a free service from many tire shops) which means you would need to puncture 4 tires to make your money back, correction 2 punctures since they force you to buy 2 tires for one damaged one saying they have to be replaced in pairs. This is not true either. Deception, dishonesty, lack of ethics...on second thought if Plaza is the only dealership that has your dream BMW on the lot i recommend giving up your dream and buying something else. More

Don Quinn is THE guy to buy from!! My husband and I were in the dealership looking at a 750 and saw a different one than we saw online. We were very excited. Don was professional, frien My husband and I were in the dealership looking at a 750 and saw a different one than we saw online. We were very excited. Don was professional, friendly, knowledgeable, patient, and determined. All qualities anyone would yearn for in a sales advisor. He was great to talk to throughout the process. We were able to get the car for a reasonable price and monthly payment. We would 100% purchase from Don and Plaza BMW again. Despite some issues that Don could not control, the situation was handled with professionalism and went above and beyond what was expected. Don is reliable and is worth your business. I would recommend him and his prestine quality of customer service he provides his clients. Thanks Don for a wonderful buying experience and being able to put a young couple at ease in such a huge decision. Thanks!!! More

Needed a new run flat tire due to failure on +45K miles. Called Ty & he checked on stock. By the time I had driven there 2 tires were ready for install, as well as a BMW recall notice service check on intak Called Ty & he checked on stock. By the time I had driven there 2 tires were ready for install, as well as a BMW recall notice service check on intake cam. Quick, courteous service in about an hour, with no prescheduled appointment. More

I bought a new BMW b/c I heard great things about Plaza. I think now, my friends must have gone to a different Plaza. The one I went to was long on making promises to finalize the deal, but short on delive I think now, my friends must have gone to a different Plaza. The one I went to was long on making promises to finalize the deal, but short on delivering. One example - my sales rep begged me to give him a perfect rating on his customer satisfaction feedback form and promised he'd wash my car anytime I was in the area and fill up my gas tank for free. Like an idiot, I believed him. Sure enough, I took my car in the following week and he didn't even remember me. When I finally jogged his memory, and told him I was in the area and wanted to see if he could wash my car and fill it up as promised. He then said he couldn't because it was too cold outside (it was in the 30's in mid-March). I was stunned and told him I can get my car washed at any car wash in the STL on that same day. So I left. I went back in there (again, like an idiot) a month or so later and again, he didn't remember me and again, wouldn't wash my car as promised - this time b/c the washers were too busy that day. So again I left- again, like an idio, not for the last time. I took my car back there a few months later to get serviced. Only took a few minutes, which was great. But they didn't wash my car and wouldn't b/c again, they were busy. Of course, the local Chevy dealership will wash my suburban EVERY time I take it in for service, but Plaza is apparently too busy to worry about the nice little touches like this. So I left- this time for the LAST time. I left a complaint on their website customer service site and never heard a response. I sent several emails and never heard a response. I actually contacted BMW N.A. who was appalled at the lack of service and assured me that THEY would have Plaza contact me. Of course, Plaza never did. They are full of xxxx. They are glitzy, very nice, smooth talking, and will promise the world. But as soon as you make that purchase, you're nothing to them. So I have taken my business elsewhere. Just bought a new $75k Infinity QX80, but sure as xxxx not from Plaza. They lost that sale and all future sales from me and my extended family. More