Plaza BMW

Totally Nightmare experience. You take your perfectly Totally Nightmare experience. You take your perfectly running car for a simple thing like oil change and get it back to have engine light pop up.. A Totally Nightmare experience. You take your perfectly running car for a simple thing like oil change and get it back to have engine light pop up.. And when you take it back, the service experts use "hit and trial" method to fix it.. Of course, at your expense. They top up the experience with their 'I really don't care' attitude. The superficiality of 'great customer experience' surfaced so easily! When I brought my car to Plaza BMW for an oil change, I expected that it would be handled by an experienced team which has the best possible diagnostic tools. My car started misfiring after the oil change and when I brought it back, the service manager suggested that it needs a high pressure pump change as it's covered by BMW and would be free.. Later on he told me that it's actually carbon build up on cylinder 2 and would cost me $750 to fix. I was skeptical of my perfectly running car to suddenly have carbon deposit issues, coincidently after an oil change. The next days service manager confirms that the car isn't better after the carbon was removed!!!!!!!! They even did a software reinstall to rule out any issue with software. Take a moment here to understand that it means that carbon deposit clearly wasn't the required fix. He tells me it could be something deeper! Next day he tells me that it was an issue with coil on cylinder 4! (carbon buildup on cylinder 2 and now coil change on cylinder 4!) and that they were finally able to fix the issue. Later on when I went to pick my car, and asked for a test drive before paying the bill, the service manager asked for my credit card as collateral (even when he accompanied me on the test drive.. Wow!). To top it up, I was given 'I really don't care' attitude! Would definitely recommend my colleagues and friends not to come here for BMW service. More

Working with this dealer was very slow. I spent a lot of time just sitting and waiting for them, even on simple things like finding keys. They talk a lot about how they will get the best deal for you, then time just sitting and waiting for them, even on simple things like finding keys. They talk a lot about how they will get the best deal for you, then after a very long wait, they offer the best deal for them. More

Glynis was a gem to work with, she rates a 10 out of 10. There was no interest in purchasing an extended warranity but the man finishing the paperwork refused to listen to "no, we had to go", He nearly talk There was no interest in purchasing an extended warranity but the man finishing the paperwork refused to listen to "no, we had to go", He nearly talked us out of buying the car the way he berated everything about the cost of the upkeep on a BMW because "US roads aren't like the Autobahn". While I realize he's trying to make a sale he needs to learn to stop when the customers asks. I had to get angry and say no to the car for him to be quiet. He is a poor reflection for Plaza! On the other hand, Glynis was the person who kept the sale alive. Bless her heart! More

Where oh where do I even begin.... Ok so I have to say my Where oh where do I even begin.... Ok so I have to say my experiences with PLAZA just keep getting worse with each visit. My latest experience 6/6/1 Where oh where do I even begin.... Ok so I have to say my experiences with PLAZA just keep getting worse with each visit. My latest experience 6/6/13 I visited the store for a routine service appointment. The service tech I had the un-pleasure of dealing with name was ERIC. He was NOT welcoming at all to say the least. I began explaining to him the point of my visit which was a multipoint inspection. I then proceeded to tell him about my visit with Autohaus BMW during which they found I needed front wheel bearings (?) on each side. I then asked ERIC is there a reason the mechanics here did not spot that issue considering I was just here about a few months before for new tires? His reply “why didn’t you get it done at Autohause”? WHAT????? I explained to him my reasoning for not having it done there which was due to wanting a second opinion, considering I was just here at PLAZA getting tires put on. I then told him that during that same visit (with the tires) I informed the tech of some front end issues I felt I was having(noise, wobbling etc.) and they supposedly inspected and drove the car and found NO problems. Yet, during my visit with Autohaus LESS than 30-45 days later they find this problem. Within 15min Eric informed me that I did indeed need the work done that Autohaus suggested. When asked why I wasn’t informed of this at my last visit, considering I was told they checked before they affixed my tires to the car, Eric’s reply “I don’t know, I guess they missed it”. My reply “ok well I’m not going to have it done here, (exits Eric). I DID NOT receive my inspection form, receipt, recommendations of services due NOTHING. About 3 min later Eric returns with my key and walks away again without saying a word (wow he's fast). I know one of Plaza’s standard customer service perks is a free car wash with EVERY service, NOT the case today. I return and asked Eric if I can have my car wash, he snatches my key, mumbles sure and off he goes again. I then asked if they found anything else wrong with my vehicle or any other recommended services, his response was no that’s all they found (with his back turned toward me and head down as if too busy working on the empty chairs in front of him paper work). Lastly according to ERIC when performing a multipoint inspection, they check hoses, brakes, shocks/struts, belts, and tires etc., fluid levels and top them off if necessary. I know for a fact my windshield washer FLUID was low (light was on saying so) when arriving and LEAVING. NOT to mention they FAILED to reset my controls, meaning SERVICE NEEDED light was still on. Leads me to believe they never did the actual inspection, only checked the problem I brought up (for sale purposes I’m sure) and once service was declined they were done checking. HORRIBLE UNACCEPTABLE SERVICE!!!! I WILL NEVER EVER EVER purchase another vehicle from PLAZA BMW nor will I recommend them to ANYONE. The only reason they received a score at all is because they won't let you rate a -0. Some advise for consumers if you insist on buying a used car from PLAZA, PLEASEEEE take it to someone you trust to have it inspected before you purchase. I could give a list of issues I discovered and challenged after the fact but this review is long enough. I will say the thing that tiped the scale in POOR customer satisfaction was the scratch remover I purchased from the parts department sales window was USED. When I took the tube out to read the directions, I noticed there was residue on the cap, when I removed the cap the seal was NOT affixed and the tube had been squeezed from the bottom. I do take in consideration that Eric may have just been having a bad day, but to have POOR service all around is NOT coincindental. Addendum: I spoke with GM Ed Federmann on 6/10/2013 and I am VERY sad to say I was equally disappointed with his non-careing demeanor. He stated that the order form he had said the multipoint inspeaction was performed and that every thing was check off as being done. He went on to say that a tech was paid to provide those services so he knows they were done (why I needed to know that, im still unsure of). Even when I question the fact that my FLUID LEVELS were still low as well as my SERVICE NEEDED light was still on and NOT reset after the "service", leading me to believe the service was NOT completed, he still insisted it was done(SERIOUSLY ED?). GREAT customer service starts from the top so as of now I understand why the rest of my services/experiences were horrible. If I could give this car back I surely would and go with Autohaus like I started to in the first place. For the money im spending with PLAZA I truely expected better service. AVOID PLAZA AT ALL COST!!!!! SHADY!!!!! POOR CUSTOMER SERVICE!!!!! Wonder what Jerry Patterson Reg Manager would have to say? More

Jason Miller did a great job,friendly, no high pressure, is an asset to Plaza BMW. Can't say the same for finance person, knowledgable about his product, too high pressure, when I repeatedly told him no, h is an asset to Plaza BMW. Can't say the same for finance person, knowledgable about his product, too high pressure, when I repeatedly told him no, he kept on. I have a law degree, use to sell cars, know the routine of the finance people and their sales program, finally told him that. It was like he did not understand that I was not going to buy GAP insurance, I understand GAP insurance and the chance you take without having it. The additional warranty would be great but not at that price. When he told me it could cost me a lot of money for repairs, I tried to politely let him know I have the money to pay for these repairs. He almost made me get up and leave,walk away from the deal after over 30 minutes of hammering me, I was worn out mentally. More

This dealership is top notch. And Jason Metcalf makes the buying experience soooo easy and actually enjoyable. He's a 5-star sales person! This is my 2nd car purchase with him. I've recommended him to the buying experience soooo easy and actually enjoyable. He's a 5-star sales person! This is my 2nd car purchase with him. I've recommended him to all my friends who were looking for a bimmer. More

I want to thank Jimm Tullman for his professionalism and patience in addressing the questions I had before making the decision to purchase my first BMW. If this is any indication of the quality of service patience in addressing the questions I had before making the decision to purchase my first BMW. If this is any indication of the quality of service one might receive at Plaza BMW, I WILL BE BACK! More