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Plaza BMW

Creve Coeur, MO

4.7
320 Reviews

11858 Olive Blvd

Creve Coeur, MO

63141

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Showing 320 reviews

December 28, 2013

Totally Nightmare experience. You take your perfectly Totally Nightmare experience. You take your perfectly running car for a simple thing like oil change and get it back to have engine light pop up.. A More

by Nisheet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ty
Jan 06, 2014 -

Plaza BMW responded

Nisheet, I am sorry to hear of your experience and would appreciate the opportunity to further discuss your visit in the hopes that I may work to restore your trust. Please contact me at your earliest convenience at 314-720-6045. I look forward to hearing from you. Best wishes, Ed Federmann General Manager Plaza BMW

August 18, 2013

Working with this dealer was very slow. I spent a lot of time just sitting and waiting for them, even on simple things like finding keys. They talk a lot about how they will get the best deal for you, then More

by jmostl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Internet Manger and associate
Aug 23, 2013 -

Plaza BMW responded

I am sorry to hear of your most recent experience with us at Plaza BMW and appreciate you bringing your concerns to my attention. I would further appreciate the opportunity to discuss these concerns with you so that I may work to restore your trust in us at Plaza BMW. You may reach me at your earliest convenience at 314-720-6045. I look forward to hearing from you. Kind regards, Ed Federmann General Manager Plaza BMW

June 17, 2013

Glynis was a gem to work with, she rates a 10 out of 10. There was no interest in purchasing an extended warranity but the man finishing the paperwork refused to listen to "no, we had to go", He nearly talk More

by mmomgoose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giynis Collard
Jun 18, 2013 -

Plaza BMW responded

Thank you so much for the feedback. I am so happy to hear Glynis was able to help get you into the car you were looking for. However, I would like to apologize for your frustrations while finishing the paperwork. If you would like to discuss these frustrations further you may reach me at the dealership at (314)720-6045. Please let me know if there is anything else I may do to help with your future automotive needs. Enjoy your new ride! Best, Ed Federmann, General Manager

June 07, 2013

Where oh where do I even begin.... Ok so I have to say my Where oh where do I even begin.... Ok so I have to say my experiences with PLAZA just keep getting worse with each visit. My latest experience 6/6/1 More

by Stl_Heat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric from service department
Jun 24, 2013 -

Plaza BMW responded

We are so sorry that an initial visit has turned out so poorly. Customer satisfaction is our top priority. We never want our customers to feel they are not receiving quality service. However, we have spoken about these issues and it is unfortunate we could not come to an understanding. You are still welcome to come in and we will give you another scratch remover. If in the future should we ever be on your dealer list again please give me a call and I will be more than happy to work with you. Best, Ed Federmann, General Manager Plaza BMW

Jun 27, 2013 -

Stl_Heat responded

Response to Mr. Ed Federman: You didn't even try to compromise or come to an understanding. You stated what you stated and that was it. Your leadership is exemplified through your employees, HORRIBLE! You seemed bothered that I even called to speak with about the issue, yet you state you want unhappy or dissatisfied customers to reach out. I have never had such a bad experience with any dealership as I have had with Plaza. I clearly expected a better quality car and service. VERY DISAPPOINTED on many levels.

January 26, 2013

We were very satisfied with the approach of the salesman, Sean Martin, and his sales manager, Jason. They did not pressure and let the car sell itself. We felt the car was a very good value for the year an More

by stlvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Martin
November 24, 2012

We visited three dealerships in the area. After meeting with Glynis we knew she was good at what she does, She knew her products and was very professional in her presentation. I told here we were going t More

by Thompson Price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glynis Collard
October 28, 2012

Jason Miller did a great job,friendly, no high pressure, is an asset to Plaza BMW. Can't say the same for finance person, knowledgable about his product, too high pressure, when I repeatedly told him no, h More

by gabby 76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Miller, Nickolas
Nov 05, 2012 -

Plaza BMW responded

We really appreciate the kind words and will definitely pass the message along to Jason. Hope to see you again soon :)

October 16, 2012

This dealership is top notch. And Jason Metcalf makes the buying experience soooo easy and actually enjoyable. He's a 5-star sales person! This is my 2nd car purchase with him. I've recommended him to More

by stastim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Metcalf
Nov 05, 2012 -

Plaza BMW responded

Thanks so much! We will definitely let Jason know you had a great experience :)

October 13, 2012

I want to thank Jimm Tullman for his professionalism and patience in addressing the questions I had before making the decision to purchase my first BMW. If this is any indication of the quality of service More

by dpsdanny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Tullman
Nov 05, 2012 -

Plaza BMW responded

Thanks so much! We will definitely pass this message along to Jim!

October 11, 2012

I was very satisfied with the service I received at Plaza BMW their always very pleassant and willing to go the extra mile for you. More

by AdelFZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glynis Collard
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