Plaza Cadillac - Service Center

Great customer service and staff. Highly recommend patrons to visit local dealership. In the future maybe a purchase of a automobile from this dealership could be in the making! patrons to visit local dealership. In the future maybe a purchase of a automobile from this dealership could be in the making! More

Been very friendly and easy to work withThe service Been very friendly and easy to work with The service rendered has been very good Have enjoyed all transactions to date with the dealership and all w Been very friendly and easy to work with The service rendered has been very good Have enjoyed all transactions to date with the dealership and all workers dealt with More

The people who work there are very nice, so polite and so patient with all my questions. However, I do wish they had pick and return service like my dealership in northern Illinois. patient with all my questions. However, I do wish they had pick and return service like my dealership in northern Illinois. More

Service vehicle. Everyone was extremely courteous and professional. They serviced my vehicle in a timely manner. I have been having my car serviced here since it was p Everyone was extremely courteous and professional. They serviced my vehicle in a timely manner. I have been having my car serviced here since it was purchased and would recommend your dealership to anyone interested in purchasing a car. More

Great service. Professional & Knowledgeable. Could not Great service. Professional & Knowledgeable. Could not ask for any better service. Thank you. However too many prompts to get the service needed Great service. Professional & Knowledgeable. Could not ask for any better service. Thank you. However too many prompts to get the service needed Thank you p More

I requested help thru ON-Star and they sent plaza cadillac The service rep. from Plaza Cadillac was very knowledgeable and performed the task very professionally. I am very pleased with the service performed t The service rep. from Plaza Cadillac was very knowledgeable and performed the task very professionally. I am very pleased with the service performed to replace the battery. More

Staff was very courteous and helpful. Went in for routine service and had another problem, warranty expired. Service personnel went above and beyond in helping. Saved me $1300.00 service and had another problem, warranty expired. Service personnel went above and beyond in helping. Saved me $1300.00 More

Slow Oil change and new tires I went in to get a 7500 mile oil change and service. When I called and made the appointment, I was told it would take about one hour. So, I decided I went in to get a 7500 mile oil change and service. When I called and made the appointment, I was told it would take about one hour. So, I decided to wait. After about 1.5 hours I was told that I also needed new tires. I was told that this would take about two more hours. I waited, and waited, and waited. About every 45 minutes or so, I would check and be told it was going to be just a little longer. When the car was finally ready, I had waited there for over five hours. I was happy with the service (as usual) but unhappy with the extended wait time. The service department needs to be more accurate in estimating customer wait times. I will be back but will probably drop the car off next time, instead of waiting. More

Service was awesome from our initial phone call requesting your service through the entire service call. Steve went out of his way to be sure things were handled satisfactorily which they were! On requesting your service through the entire service call. Steve went out of his way to be sure things were handled satisfactorily which they were! Onstar diagnostics messaged us there was an issue with engine! Tr More