Plaza Cadillac - Service Center

They are getting better every time i go. They customer service is a 10. I love me some Harry. They customer service is a 10. I love me some Harry. More

Great service by competent caring professionals. whether in sales or service departments. Customers are always treated with respect. whether in sales or service departments. Customers are always treated with respect. More

I I have a 2015 Cadillac XT-5 with only 20,000 miles on it. I came in for yearly oil change. Christie Cook, from the service department, explained that I needed new tires, brake fluid flush and replacement it. I came in for yearly oil change. Christie Cook, from the service department, explained that I needed new tires, brake fluid flush and replacement and fuel system cleaning and fuel filter change, as well as a new battery. She explained it was a time issue, not a mileage issue. I was not able to wait for all needed maintenance, but had the battery replaced that visit. Christie worked with me to get another appointment quickly and at my convenience to get all my maintenance done. The waiting room at Plaza Cadillac is excellent. It has very comfortable chairs, snacks, coffee and TV. Plaza Cadillac service department personnel are the best! Thank you! More

Great service and friendly people. The customer waiting area is very comfortable. It’s never fun to get maintenance on your car but they make the experience as pleasant as possible. The customer waiting area is very comfortable. It’s never fun to get maintenance on your car but they make the experience as pleasant as possible. More

I was in for service on my XT5. Input was prompt and completed in a timely manner. Input was prompt and completed in a timely manner. More

Very friendly knowledable and helpful when trying to make a informed decision . Choosing right vehicle is sometimes difficult. a informed decision . Choosing right vehicle is sometimes difficult. More

No nonprofit I don't like your workers 😒 need trainings before you get them w before you get them w More

I am always happy to come into Plaza Cadillac b/c everybody is always friendly. I like to deal with Rick b/c he is always on top of things, and always is able to answer my questions when I have any. everybody is always friendly. I like to deal with Rick b/c he is always on top of things, and always is able to answer my questions when I have any. I am very happy with the service department, although Harry is who I mainly work with, the other people are always very attentive to my needs, even when I just stop in for air in my tires. Everybody is very helpful! More

As a new resident of The Villages, I had to locate a new Cadillac dealership to perform routine service on my SRX after having used the same dealership for purchases and service for the past 20 years. Chan Cadillac dealership to perform routine service on my SRX after having used the same dealership for purchases and service for the past 20 years. Change isn't easy. In the course of performing service, it was determined that a rather significant issue needed to be addressed and it would take approximately three hours. The dealership provided transportation back to my home and notified me when the work was complete. A courtesy driver picked me up, returned me to the dealership to pick up my serviced and freshly-washed car and I was on my way home. Although changes isn't easy, I feel entirely comfortable with the customer service and courtesy I received at Plaza. More

Larry & Staff were helpful, friendly & responsive. They assisted in determining my issue on my 2015 Cadillac & we were very happy w/results. They assisted in determining my issue on my 2015 Cadillac & we were very happy w/results. More