Mark Allen
Mark Allen at Plaza Cadillac

Mark Allen

Finance & Insurance Director

Plaza Cadillac

8893 US-441
Leesburg, FL 34788

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4.6
427 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

52 yrs, 3 mos

Languages Spoken

English English

4.6

427 Reviews

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427 Reviews of Mark Allen

August 01, 2026

Dealership Rating
Employee Rating

Great service and fast on scheduled maintenance. also continued concern from The sales team .servive staff concerned about our issues More

by farmer4849
Service Price Transparency
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Recommend Dealer
Yes

August 01, 2026

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Very clean and nicely displayed vehicles and information. Waited a few minutes for someone to notice me, but then received immediate and excellent attention from Rick. He showed me what was available and p More

by donnar01
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez, Tony Pagano

July 25, 2026

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I’m very happy with my purchase and also my sales person Rick Jiminez…everyone is very helpful. The service department was excellent in detailing. Would highly recommend them! More

by listwithjana
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez

July 17, 2026

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The staff is extremely helpful. The work on my XT5 was very good. It would be nice if Plaza offered soft drinks for people that are not into coffee. More

by warren.donley
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Pagano, Braulio Adorno

July 16, 2026

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A hour and a half oil change will make me look for another dealer who can get it done quicker. My last oil change took 2 and a half hours which is unacceptable. More

by bobt5
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Recommend Dealer
Yes
Jul 17, 2026

Plaza Cadillac responded

I sincerely apologize that we did not meet your expectations regarding the time required to complete your service. We always strive to communicate an accurate estimate of how long each visit should take. Based on your service history, your visit included more than just an oil change. On your Cadillac, routine maintenance typically involves several additional services to help ensure your vehicle is operating safely and efficiently. During your appointment, we performed: An oil and filter change A tire rotation A comprehensive vehicle inspection, including the brakes, fluid levels, and tire pressures A check for any available computer/software updates A review for any open safety recalls Replacement of both the engine air filter and cabin air filter A complimentary wash and vacuum of your vehicle A service of this scope typically takes about an hour and a half to complete. We appreciate your feedback and are sorry that the timing did not meet your expectations. If you would like to discuss your experience further, please don't hesitate to give me a call. I'd be happy to speak with you. Thank you for your business, and we appreciate the opportunity to serve you.

June 27, 2026

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They are always helpful, knowledgeable, honest, and professional. I’m never disappointed at Plaza Cadillac. More

by nurserodden
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Recommend Dealer
Yes

Other Employees Tagged: Braulio Adorno

June 26, 2026

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Thank you Rick for years of providing above expectation service and courtesy. Thank you Plaza for always having the right car in the right color! I love my XT5 in Emerald Green! More

by gailpatel
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez, Michael Land

June 26, 2026

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The dealer and sales staff were very professional in how they interacted with my wife and I. This is the second new car we have purchased from Rick. More

by jackarvan3
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez

June 11, 2026

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Employee Rating

My overall experience at Plaza Cadillac was average. I had an issue with the driver’s side mirror light being cracked, and I was disappointed that the dealership was not more accommodating in resolving More

by rickynanderson
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tony Pagano, Henry Hernandez

June 08, 2026

Dealership Rating
Employee Rating

Best dealership and service department I’ve ever dealt with. Very courteous and efficient. Highly recommend purchasing your next vehicle from Plaza Cadillac! More

by SOWENS04
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Braulio Adorno, Henry Hernandez

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