Plaza Cadillac - Service Center

Always great service at Plaza. Preparing for a major road trip and they made sure all was ready. Preparing for a major road trip and they made sure all was ready. More

The service dept took good care of us and the problem seems fixed. Kept us informed while we were there. seems fixed. Kept us informed while we were there. More

It was easy to get in quickly and Eve was very helpful. Steve is always efficient and professional. A pleasure to work with. Steve is always efficient and professional. A pleasure to work with. More

Steve Wiggins was a joy to work with. He ordered the necessary parts and installed them while I waited. He even drove me to a restaurant so I could eat breakfast while I waited for the wo He ordered the necessary parts and installed them while I waited. He even drove me to a restaurant so I could eat breakfast while I waited for the work to be completed. My only complaint would be that it took three weeks for the parts to arrive. Of course that’s a GM problem not a Plaza Cadillac problem. More

We sincerely appreciate the prompt, fine service ! Harry, our contact, always provided professional, updated information regarding our concerns. Thanks!!! Harry, our contact, always provided professional, updated information regarding our concerns. Thanks!!! More

Service Advisor Harry Akarcay was very thorough and dedicated to finding a serious intermittent problem with my XLR. The vehicle was road tested until the problem occurred and then thoroughly diagnose dedicated to finding a serious intermittent problem with my XLR. The vehicle was road tested until the problem occurred and then thoroughly diagnosed. The cause of the issue was found and resolved. Thank you Harry and the service team. More

Harry, in the service department went way overboard to ensure all my requests for repairs were met. He is truly a great asset to the dealership. ensure all my requests for repairs were met. He is truly a great asset to the dealership. More

Always a very pleasant experience there. Everyone greets with a beautiful smile. And explains what was done to your car. Everyone greets with a beautiful smile. And explains what was done to your car. More

Very professional, polite and quick response and workmanship amazing. Trust dealership and definitely will use them in the future for all my Escalade needs! workmanship amazing. Trust dealership and definitely will use them in the future for all my Escalade needs! More

Plaza Cadillac Service department is the Best … However, the lack of available loaner vehicles is a major disappointment which will draw me to compare a different vehicle in my next purchase. This policy i the lack of available loaner vehicles is a major disappointment which will draw me to compare a different vehicle in my next purchase. This policy is no way to treat Cadillac customers paying more than 100 K for a SUV More