Plaza Ford

Painless purchasing!! We went to buy a new F150 and we had a very tight budget and a long list of demands and Gordy Mueller found exactly what we needed overall fastest and We went to buy a new F150 and we had a very tight budget and a long list of demands and Gordy Mueller found exactly what we needed overall fastest and most pleasurable experience I've ever had buying a vehicle. But Gordy wasn't alone the entire staff at Plaza Ford were amazing starting with Elliot being extremely helpful and polite setting us up with Gordy and then the Gen. Manager Hugh Hanley finding every incentive he could for us and giving us the absolute best value for our trade! And last but not least the financing man who regrettably I've forgotten his name but he assisted us even further in saving a few extra dollars a month and got us an extended warranty AND a better interest rate !!! All and all an amazing expeirence !! Oh and I almost forgot one of the owners came over and spoke with us and helped get our bored lil 11 month old cheered back up and distracted long enough for us to finish our paperwork!! More

4-Wheel Drive Nightmare We purchased a 2014 Ford Escape on 05/15/15 from Plaza Ford in Bel Air, MD. We contacted our insurance provider on 05/18/15 to transfer insurance, onl We purchased a 2014 Ford Escape on 05/15/15 from Plaza Ford in Bel Air, MD. We contacted our insurance provider on 05/18/15 to transfer insurance, only to find out that the vehicle we purchased, specifically because we were told (by two different Plaza Ford staff members) the vehicle was 4-wheel drive, was actually front wheel drive. Prior to visiting Plaza Ford on 05/15/15, we contacted the dealership two times, double checking to determine that the vehicle was definitely 4-wheel drive. The Sales Manager assured us that the vehicle was, in fact, 4-wheel drive. We (husband and I) took off a day from work to test drive the vehicle and complete the purchase. If we had known the vehicle was front wheel drive, we wouldn't have driven over an hour to visit Plaza Ford. After speaking to three different staff members, one of which denies telling us that the vehicle was 4-wheel drive, Plaza Ford only apologizes for the inconvenience. They are currently working to void the vehicle purchase and loan processing. However, no action or effort has been made to get us another, comparable vehicle. We pointed out that they have a comparable, 4-wheel drive vehicle on their lot (same year/comparable extras/even the same color), but they will not honor the price we paid for the other vehicle. They would have to take a $2500-$3000 loss and they are unwilling to do what is honorable and offer the vehicle in place of the one they sold us. More

Superb dealer!!! Easiest, fastest experience I have ever had when buying a car. I got my tags and everything in less than two hours. Everyone was terrific! Easiest, fastest experience I have ever had when buying a car. I got my tags and everything in less than two hours. Everyone was terrific! More

Very Pleased with my purchasing experience!!! I took my mother to Plaza Ford to buy a new car. This was the first day we went out looking at cars so we were both a little apprehesive about making I took my mother to Plaza Ford to buy a new car. This was the first day we went out looking at cars so we were both a little apprehesive about making a purchase on the first day out. I found a SUV on Plaza Ford's website that I thought she may like. We took the SUV for a test drive and she absolutely loved it. We returned to the dealership and began the deal making process. I must say that this process went so smooth that I could not believe it. I was very happy with the deal we ended up getting. This was absolutely the smoothest and easiest car buying experience that I have ever gone through and I feel that we owe a lot of that to our salesman Gordon Mueller (Gordy). He treated us with a very friendly and professional manner with no pressure at all. During the entire experience I could tell that he understood our needs and he was working to help us anyway that he could. If you our in the market for a new or used vehicle I highly recommend going to see Gordon Mueller (Gordy). His cell phone number is 410-299-7947. You will be very pleased with your car buying experience with Gordy. More

very helpful Keith was very helpful and got business taken care of fast. He got me in and out much faster than I expected. He got car cleaned up and filled up the Keith was very helpful and got business taken care of fast. He got me in and out much faster than I expected. He got car cleaned up and filled up the tank. More

Simply the best This was by far the best experience we had with a dealership. Everybody was very friendly and extremely helpful. Gordy is very knowledgeable and will This was by far the best experience we had with a dealership. Everybody was very friendly and extremely helpful. Gordy is very knowledgeable and will use his 40 years of experience to make sure you get the vehicle you need with the best perks in price he can find. Real and honest. Dealerships usually have a bad rep for trying to take you for a ride, no pun intended, but this place was a breeze of fresh air. More

Most pleasant experience! Gordy Mueller provided the most pleasant experience I've ever had purchasing a vehicle! I never once felt pressured or that I was being 'played'. His Gordy Mueller provided the most pleasant experience I've ever had purchasing a vehicle! I never once felt pressured or that I was being 'played'. His honesty and friendly manner put me at ease immediately. He is very knowledgeable and deals with the utmost integrity. He never made me feel like I was wasting his time even though it took me over a week of going back and forth to make just the right deal. I will highly recommend Gordy and Plaza Ford to everyone who is looking for a vehicle. More

Excellent Service and Experienced Salesman First time buyer from Plaza Ford. Great team that were very knowledgeable and reasonable. Great experience. Got the car and options I wanted, at th First time buyer from Plaza Ford. Great team that were very knowledgeable and reasonable. Great experience. Got the car and options I wanted, at the right price. Would highly recommend. David was excellent. More

Gordy Muller is the best Sales Rep we have worked with! We recently purchased a Ford F 150 for our son's 18th Birthday. We shopped around to another dealership in search of the right color combination but We recently purchased a Ford F 150 for our son's 18th Birthday. We shopped around to another dealership in search of the right color combination but we were not able to receive the level of service that we expected. Plaza Ford and Gordy exceeded our expectations. Gordy worked with us daily trying to locate options through other dealers till we found an f 150 we were happy with. More

Gordy Mueller- Excellent!! I worked with this sales representative to purchase my new vehicle, and he was GREAT! Very educational, helpful, friendly, and overall a great resourc I worked with this sales representative to purchase my new vehicle, and he was GREAT! Very educational, helpful, friendly, and overall a great resource when searching for a vehicle. I highly recommend him! More