Plaza Hyundai

Went the extra mile Frank is dedicated to his customers. Refused to leave until my deal was complete, which ended up being 10PM. Would definitely buy from him again. Frank is dedicated to his customers. Refused to leave until my deal was complete, which ended up being 10PM. Would definitely buy from him again. More

Horrible Service. Mechanics are better than the managers! Worst customer service ever! I go in for a scheduled appointment for a simple tire rotation on my new 2015 Hyundai Sonata Sport. Waited for about 3 h Worst customer service ever! I go in for a scheduled appointment for a simple tire rotation on my new 2015 Hyundai Sonata Sport. Waited for about 3 hours until I couldn't wait anymore. Spoke to a lady to see the status of my car and she said they haven't started on your car yet. I get upset and I asked to speak with a manger. Speaks to some guy named Collins M. and he was very rude. He said we told you that it was supposed to be a drop off. I said that is not true because the young man who checked me in asked me am I waiting or dropping off and I told him I'm waiting. Collins then told me that you see all this paper work, we are back up. I said what doesn't that have to do with me waiting for 3 hours already. He said you can take your car and go. Now I'm more upset because he has no business talking to a female that way. The young lady saw that I was upset, and understood where I was coming from. Three young men who was mechanics saw that I was upset and wanted to know the situation. They all said Collins was completely wrong especially seeing how upset I was after waiting for 3 hours. One mechanic said I will take your car right now and service it. Once the mechanic took my car, another rude manager by the name of Lopez blamed me for not knowing it was a drop off. He also told the mechanic not to service to my car after they already had it on the bed to be service. I thanked the mechanics for trying their best to make the customer happy but after those two managers I will never return to that service center. My car is 6 months old, and I got it from them. I feel disgusted how they treated a loyal customer. I do want to thank Tabatha from customer care calming me down and realizing it was not my fault. She helped me find other dealership close by in which she wants me to try out. Thank you Tabatha from the bottom of my heart! More

service call got taken within 10 min of my appointment time car ready exactly when it was supposed to be couldn't ask for better this dealership is really mak got taken within 10 min of my appointment time car ready exactly when it was supposed to be couldn't ask for better this dealership is really making an effort More

Service Excellence I was treated with respect and professionalism. My car was ready in less time than stated. This was a definitive example of service excellence. Than I was treated with respect and professionalism. My car was ready in less time than stated. This was a definitive example of service excellence. Thank you! More

service experience Service manager kept us informed and made recommendations before doing work. He quoted a price and explained bill. When we picked up the car we recei Service manager kept us informed and made recommendations before doing work. He quoted a price and explained bill. When we picked up the car we received an itemized list of repairs. More

Excellent Service The time of service was reasonable comparable to work done to the car. I asked for oil change and any other service car needed. The girl who took my c The time of service was reasonable comparable to work done to the car. I asked for oil change and any other service car needed. The girl who took my car was very nice. She had worn a beige sweater. Sorry can't remember her name. More

Sonata 2012 Engine/replacement recall campaign The service of the repair advisor was good, but some of the parts that I was advised to replace were replaced less than a week ago by myself like the The service of the repair advisor was good, but some of the parts that I was advised to replace were replaced less than a week ago by myself like the cabin filter. I have no way to know if the shop took care of the recall for the 20120 Sonata’s engine properly. . More

excellent service Very helpful Frank Mosca was great...very very helpful even after purchase..Diony Perez was very honest and very helpful, Daniel Reynolds was also ver Very helpful Frank Mosca was great...very very helpful even after purchase..Diony Perez was very honest and very helpful, Daniel Reynolds was also very helpful and friendly. From the moment I walked in everyone was very helpful. Great experience. More