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Plaza INFINITI

Creve Coeur, MO

Overview
Reviews
4.5
121 Reviews
Call Dealership (314) 919-8039

755 N. New Ballas Rd

Creve Coeur, MO

63141

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Showing 121 reviews

March 29, 2024

In and out on time as promised. My rep was courteous and friendly. I'll continue to go to Plaza Infiniti for all my service work More

by mike.bowman1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert D'Alto
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Helpful
March 27, 2024

I always have a wonderful relationship with whatever work is completed. They go above and beyond to make sure everything is right. More

by Majdocmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan in Service
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Helpful
March 21, 2024

Qualified employees who provide great service towards the customers . Very nice waiting area with coffee and snacks More

by harrisonrick9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Massey
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Helpful
March 20, 2024

Very happy with Plaza addressing the problem with my QX80. Problem found. Part ordered and completed quickly. More

by Cathycoy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Morgan Knox and JR service forman
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Mar 24, 2024 -

Cathycoy responded

Very happy with staff and service for me QX80!! Love my car and the dealership has been wonderful to work with!

Helpful
March 19, 2024

Lots of motor Infiniti is the best dealership on the planet service is unmatched. They are hyper communicators, but giving you the details that you necessarily need always responsive get back with you i More

by Charles Whimper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Is a six star Advisor, Matt Tannehill
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Helpful
March 12, 2024

It’s been a month, still waiting for that part that supposed to take 4 days to get! More

by Jtatarek
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Jones
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Mar 14, 2024 -

Plaza INFINITI responded

Greetings and thank you for your feedback. If you have a moment, please give us a call at (314) 299-5226 and request to speak with AJ Calandro. We are happy to look into the part and provide any updates. Thank you and we look forward to hearing from you.

Helpful
March 11, 2024

Great customer service! Video of service inspection was very helpful in understanding my vehicle's service needs. More

by dchrisj98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Helpful
March 09, 2024

Very responsive to my needs and requests, appointments are available quickly and my vehicle is returned in a timely and clean condition. More

by dellis4127
Recommend Dealer
Yes
Employees Worked With
Morgan
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Helpful
March 04, 2024

I waited over 3 hours for work to be completed on my vehicle. Unacceptable! Will not do this again Customer service was excellent. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Mar 09, 2024 -

Plaza INFINITI responded

Thank you for your business and feedback, Angie. We're sorry that you experienced a longer than expected wait time for service but glad that it was excellent. We value your time and hope to have the opportunity to serve you better and much faster in the future. In the meantime, if you would like to discuss your experience, feel free to reach us at (314) 299-5226 and request to speak with AJ Calandro, our Service Director. Thank you.

Helpful
February 15, 2024

The service manager really helped out with my warranty claim and his team were very pleasant. More

by dscott3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Helpful
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