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Plaza Land Rover St. Louis
Creve Coeur, MO
93 Reviews
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Showing 93 reviews
September 14, 2016
Don't the your Rover to Plaza for Service I had my Range Rover towed because the key would not turn in the ignition. I told the service advisor a tiny piece of plastic had gotten into ignition I had my Range Rover towed because the key would not turn in the ignition. I told the service advisor a tiny piece of plastic had gotten into ignition hole and threw the vehicle into "lock out" mode. Jason King, the advisor told me that it's probably steering column. He called me an hour late after they looked into it and said it would be $6200 for a new steering column. I told him that is not true and this is probably caused by plastic falling into ignition switch. I refused to get it repaired and got it towed home. I did some internet research and put my key in ignition and tapped it with a screwdriver and it started!!! Problem fixed!!! And to top it off...the service guys left my gear shift cover off exposing wiring. Their excuse was they didn't know it was getting towed. Wow!!! They tried to get me for $6200. Plaza has no ethics!!! Never take your car there. I'm going to make sure I post this story at work (Monsanto) and I might call Fox2 News. I still have a print out of the estimate for $6200. More
by KRange
Employees Worked With
Jason King
Helpful March 11, 2016
Very Bad Service Department Never buy a Range Rover if you have to get it serviced at Plaza Motors in St. Louis. I have owned 2 different RR in the lat 13 years. They dont give y Never buy a Range Rover if you have to get it serviced at Plaza Motors in St. Louis. I have owned 2 different RR in the lat 13 years. They dont give you a loaner instead tell you they will get you a rental car which you have to pay for yourself or you can wait till the car gets done. They will argue with you over the phone. I once(the only time) got the RR detailed from them and they completely forgot to do the trunk and insisted this is their policy. My husband had to call the Sales Manager and had to get him involved to get the car re-done. The concept the customer is always right - doesnt exist at Plaza Motors Range Rover department. My husband owns a Lexus, but he has never had any issues with getting a loaner car - infact they provide him with the latest models of Lexus Cars. More
by fasty
Employees Worked With
Dont remember
June 04, 2015
Horrible Experience "I would never recommend anyone ever purchase a pre-owned vehicle from this dealership. The sales people are unethical, and deceitful, and the used ca "I would never recommend anyone ever purchase a pre-owned vehicle from this dealership. The sales people are unethical, and deceitful, and the used car manager, Mr. Jim Allmeroth cares about nothing more than making an extra dollar. Don't take anything that is told to you at face value, question everything, and good luck getting this organization to stand behind any of there commitments. There are far too many trustworthy dealerships out there to take a chance with this group. RUN!!!!!" They gave me a wrong title and never return my phone calls. I totally agree!!!!! Worst dealership ever!!! I don't know how people get to keep their jobs after so many complains?! More
by vadik911
Employees Worked With
All
July 23, 2014
This is amongst the most unethical businesses I would never recommend anyone ever purchase a pre-owned vehicle from this dealership. The sales people are unethical, and deceitful, and the used ca I would never recommend anyone ever purchase a pre-owned vehicle from this dealership. The sales people are unethical, and deceitful, and the used car manager, Mr. Jim Allmeroth cares about nothing more than making an extra dollar. Don't take anything that is told to you at face value, question everything, and good luck getting this organization to stand behind any of there commitments. There are far too many trustworthy dealerships out there to take a chance with this group. RUN!!!!! More
by david.severson8
Employees Worked With
Jim Allmeroth, some Bozo named BJ
April 07, 2014
Great Service from Plaza Land Rover and Matthew Bahr I want to personally thank Plaza Land Rover and Matthew Bahr in particular, for a great experience. Everything bad never happened!!! It was a very sim I want to personally thank Plaza Land Rover and Matthew Bahr in particular, for a great experience. Everything bad never happened!!! It was a very simple and enjoyable experience. Matthew was very helpful in making the purchase process easy, simple, and most importantly honest. I received a follow-up call today(Monday) from Matthew, concerning our purchase. Plaza Land Rover is a classy place and Matthew Bahr is a classy salesman. I do my research before I purchase any vehicle, and the deal I received was the best around. Thank you from Gary and Angela. More
by GaryOxford
Employees Worked With
Matthew Bahr
February 11, 2014
Recently bought a Range Rover Sport and was initially not overly impressed with my sales person than Plaza brought in Michael Masulla and he went over everything with my wife and I and I was very impressed. overly impressed with my sales person than Plaza brought in Michael Masulla and he went over everything with my wife and I and I was very impressed. Apparently some dealerships are starting to hire college educated people. The Land Rover is great and we couldn't be happier. Amazing new building. Bob More
by kurtgramble
Employees Worked With
Michael Masulla
August 19, 2013
We had our 2013 Range Rover towed to this dealership because the key lost. We informed Greg Lange that we would be picking it up today, we found the spare key. Drove four hours only to be told it had t because the key lost. We informed Greg Lange that we would be picking it up today, we found the spare key. Drove four hours only to be told it had the dash removed. The idiot forgot to tell the service dept. to put it back together. Everyone had already left for the day and our son is stranded in St. Louis with no vehicle and he leaves for college in two days. They offered no answers and said it was a miscommunication! No, it was Greg Lange not doing what he is paid to do. Now we have to make another four hour trip to pick it up in the morning. Don't waste your time at this Dealership. Shop at Aristocrat motors in Merriam Kansas. They actually take their business seriously and will bend over backwards for the customer. More
by SommerHitchcock
Employees Worked With
Greg Lange
January 09, 2013
The sales manager that worked with us was very friendly, patient and showed concern. I had a time chosen a car and the salesman did not rush or try to pressure my husband and I into buying. I also brought m patient and showed concern. I had a time chosen a car and the salesman did not rush or try to pressure my husband and I into buying. I also brought my Jaguar X Type in for service and service was great. More
by Jvbailey
Employees Worked With
Angelique and
February 09, 2012
We bought a Range Rover from Plaza Motors 7 yrs ago and cannot complain about the Service dept. We were treated fairly. However, we went back to buy a new Range Rover from them a few months ago and wil cannot complain about the Service dept. We were treated fairly. However, we went back to buy a new Range Rover from them a few months ago and will NEVER buy another car from Plaza. The sales dept is incompetent, arrogant, independent and over-priced! They basically don're care about customer service possibly because they think they are the only dealer in town you can buy Land Rover products. The sales manager is useless too. It was only after I complained to Land Rover USA that I got a call of apology from this dealer. Little too late. So we instead bought a 2012 Range Rover from Aristocrat Motors in Merriam, KC. Aristocrat puts Plaza to shame with impeccable customer service, very competitive pricing and professionalism! More
by kgran
Employees Worked With
Daryl
August 16, 2011
I recommend Tracy for sales rep. Very knowledgeable and helped me choose the right car. I had hard time deciding and he made the decision easier because of his knowledge- my husband and I spent a lot of t helped me choose the right car. I had hard time deciding and he made the decision easier because of his knowledge- my husband and I spent a lot of time with Tracy and he did not rush us even though there were other customers. Very professional and pleasant! More
by Smith33
Employees Worked With
Tracy Cox
