Plaza Toyota

Great experience I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the ca I had a great experience working with Plaza Auto, as usual. Jay Michel takes his time to explain the process. He works hard to make sure that the car is serviced quickly and accurately so he can send me on my merry way! More

It was good experience Everything was professional, timely and we'll organized. This is my 2nd car from toyota plaza. I feel it is a good and busy dealership. I will recomm Everything was professional, timely and we'll organized. This is my 2nd car from toyota plaza. I feel it is a good and busy dealership. I will recommend my friends to by from here. More

adequate, overpriced Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to hav Kelly Ann was the service agent who assisted me, and she was an excellent representative: straightforward, clear spoken, and friendly. I wanted to have a tire patched. The service technician said that was not possible, and the tire had to be replaced. I was given a price quote that was quite expensive, and given no other options. After the tire was replaced, I discovered that it was the most expensive line of tires that Toyota carries. Having purchased 2 new tires 10 days earlier from a different Toyota dealership (Westbury Toyota), I know that they are supposed to have other options available. Also, the technician claimed that he did a "diagnostic" of the vehicle finding problems that the other dealership did not 10 days prior. I am quite familiar with the electronic diagnostic that Toyota normally runs, and asked for more information from Kelly Ann. She said that the technician's "diagnostic" was looking beneath the vehicle and driving around the block. While I agree that these are important components of a diagnostic, they are not complete. The technician also admitted that he recommended repairs based on sounds that were "a little funny," and made no mention of an electronic or visual inspection under the hood. Honestly he was describing sounds the vehicle makes when it is not properly warmed up before driving it. I will continue to visit Westbury Toyota on Long Island rather than return to Brooklyn Plaza Toyota if I can help it. More

Fast, friendly service I has scheduled an oil change for 11:00AM, and was pleased that the process got started about 15 minutes ahead of schedule. Michael Tai-Chong did a I has scheduled an oil change for 11:00AM, and was pleased that the process got started about 15 minutes ahead of schedule. Michael Tai-Chong did a great job of keeping me in the loop regarding the service, and he was very friendly as well. I was impressed with his knowledge of auto repair. More

Staff is always great Jimmy was helpful in getting the service I needed done. Since I dropped off my car, the calls notifying me that my car was ready were helpful and atte Jimmy was helpful in getting the service I needed done. Since I dropped off my car, the calls notifying me that my car was ready were helpful and attentive. Thanks again Jimmy! More

Smooth Service Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to th Jaimmy was professional and greeted me as soon as I arrived. He briefed me on the work that would be done to the car before hand and escorted me to the waiting area. My service was completely in a timely manner and I would easily recommend this servicing center to anyone. More

Good Experience Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and Kelly Ann Jacobs was great at communicating what needed to be done on my Prius and keeping me informed about the progress. Service was efficient and complete. More