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Plaza Toyota
Brooklyn, NY
835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 835 reviews
December 02, 2016
Service 25000 mile inspection and the New York state inspection. Everything was explained to me both before and afterwards. I never felt I was alone at any 25000 mile inspection and the New York state inspection. Everything was explained to me both before and afterwards. I never felt I was alone at any time More
by joe4nyc100
Employees Worked With
Rachel Pinsky
Helpful December 02, 2016
Good experience Kelly my service representative was very pleasant and took time to explain the repairs that was needed for my Toyota SUV Highlander 2006. Hopefully th Kelly my service representative was very pleasant and took time to explain the repairs that was needed for my Toyota SUV Highlander 2006. Hopefully this experience would have me coming back to the dealership to service my vehicle. More
by Highlander
Employees Worked With
Kelly Ann Jacobs
December 01, 2016
Recent Plaza Toyota Service I made 2 visits this week to Plaza Toyota for the Nov special of oil change etc and also an inspection on my Corolla. I've always had my car serviced I made 2 visits this week to Plaza Toyota for the Nov special of oil change etc and also an inspection on my Corolla. I've always had my car serviced there and never had any problem except for a long wait at times. I was very impressed with the Rep I had this time on both days, she was very friendly, quite professional and had great Customer Service experience and I made it known to her. Her name is Kelly Ann and hiring more Reps like her would be great, and keeping them would even be better. Rewards and bonuses can keep Reps like her and reduce frequent turnovers which I have noticed over the years. More
by Yvonne330
Employees Worked With
Kelly Ann Jacobs
November 30, 2016
Kelly has great Customer Service skills My 1st experience with a different Rep at Plaza Toyota was not good. He made me feel rushed and seemed more concerned about my rating on the survey th My 1st experience with a different Rep at Plaza Toyota was not good. He made me feel rushed and seemed more concerned about my rating on the survey than my car. My car was purchased & usually serviced at Toyota of Manhattan. Eventhough I didn't like my first visit at your Brooklyn location I returned this week to do my inspection. Kelly was friendly, personable and professional. She didn't try to force me to add on anything extra. She also didn't mention the survey which I loved. Due to my interaction with Kelly I would return. Only when she is available. Side note: Toyota of Manhattan doesn't rate their employees on surveys and they still provide EXCELLENT customer service. I think your survey program needs to be revised and not linked to wages or compensation unless it's a bonus. Find a different reward program for your staff and they will focus more on the actual customers. Normally I don't respond to surveys at all but I'm doing it because you need to know you have a gem for an employee named Kelly. If you don't find a better way to reward your employees you'lol lose them. More
by Trinikesha
Employees Worked With
Kelly Ann Jacobs
November 30, 2016
Oil change and fixing a recall Everyone is very friendly and caring. The service is very effective. The reason for the visit was oil change, then I was told that there was a recall Everyone is very friendly and caring. The service is very effective. The reason for the visit was oil change, then I was told that there was a recall on my car and it was fixed at the same time. More
by Honda 386
Employees Worked With
Kelly Ann Jacobs
November 18, 2016
Fast and Excellent The workers at Plaza Auto mall are all very pleasant people. You can get resonse to any question ask even thougth they are not helping you with your p The workers at Plaza Auto mall are all very pleasant people. You can get resonse to any question ask even thougth they are not helping you with your purchase More
by shelly55
Employees Worked With
Manal Masada-Perez
November 17, 2016
The service was fast and I was able to ride the shuttle back The service was fast and the shuttle service was very accomodating since I had left my cell phone home the service rep was very ftiendly The service was fast and the shuttle service was very accomodating since I had left my cell phone home the service rep was very ftiendly More
by Michaella
Employees Worked With
Kelly Ann Jacobs
November 16, 2016
Service Appointment It was easy to get an appointment online and the schedule was very flexible. One at Plaza I worked with Michael and for drop off, status and pick up. It was easy to get an appointment online and the schedule was very flexible. One at Plaza I worked with Michael and for drop off, status and pick up. It was a smooth process, no complaints. He caught a recall that was announced and the part was in stock which was great. Overall very happy and will be back in the future! More
by Stephen Stein
Employees Worked With
Michael in Service
November 16, 2016
Great customer service! Jimmy was a genuine and super helpful service advisor! Told me exactly what I needed to do , how long it takes and he gave me a free carwash! Made sur Jimmy was a genuine and super helpful service advisor! Told me exactly what I needed to do , how long it takes and he gave me a free carwash! Made sure i was given a ride by shuttle service to a nice breakfast place. More
by Golaknaz
Employees Worked With
Jimmy
November 16, 2016
Service. oilchange etc The employees were friendly and very helpful. Since I purchased this vehicle I have always serviced at Plaza Auto Mall and received excellent treat The employees were friendly and very helpful. Since I purchased this vehicle I have always serviced at Plaza Auto Mall and received excellent treatment.Great Job More
by dudbat38
Employees Worked With
Robert Brown, Kelly Ann Jacobs
