Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Plaza Toyota
Brooklyn, NY
835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 835 reviews
September 29, 2016
Very good, not great experience My trip to Plaza Auto Mall started off a little rocky. The actual Toyota sales building was under construction so it was a little difficult to find a My trip to Plaza Auto Mall started off a little rocky. The actual Toyota sales building was under construction so it was a little difficult to find a sales rep for Toyota. After finding one I was able to get the car I saw on sale on the website at the price it was shown at. It took the Salesman who seemed a little under informed compared to other salespersons I've dealt with in the past som time to find the car for a test drive. After being satisfied with the vehicle, the long wait began. The process seemed very disjointed. Several hours later, without guarantee about the financing, I first had to buy insurance, got registration and plates and then waiting even longer to see the finance manager. After finding out I was approved for the financing I was quoted for, and signing tons of paperwork, 5 hours later I was driving away with the car I wanted at the right price. Only issue I did have was I didn't receive the full tank of gas I was suppose to (luckily My new Toyota Prius is highly gas efficient) so may sure you check before leaving. Overall It was a good but not great experience. My advice know what you want before coming. More
by JayJay1011
Employees Worked With
Don't remember names
Helpful September 29, 2016
Crooked and Incompentent You service area wanted to charge me more than double (over $600) for simple fluid addition because you wanted to drain all the fluid first which is You service area wanted to charge me more than double (over $600) for simple fluid addition because you wanted to drain all the fluid first which is totally unnecessary. Second you mechanics totally missed my broken rear shock absorber which could have caused additional damage to my car. It was not something that just happen a few days ago. There was a huge buildup of road dirt sticking to the leaking fluid on the absorber that the naked eye could see including me. I will be sure to tell everyone I know about this. The incompetence is more serious in my mind than the attempted rippoff. You can kill people for such poor performance More
by Martin Flank
Employees Worked With
Rachel Pinsky
September 28, 2016
Was very good I had a great time purchasing my car at the location and will recommend people to purchase there. Was very pleased with the Salesperson phill I had a great time purchasing my car at the location and will recommend people to purchase there. Was very pleased with the Salesperson phill More
by Sarah78
Employees Worked With
Phil Esposito
September 28, 2016
Everything Done Promptly and Professionally , everyone was courteous . There was no long wait. I was offered a lift back to my home , while my car was being serviced. , everyone was courteous . There was no long wait. I was offered a lift back to my home , while my car was being serviced. More
by csconey
Employees Worked With
Robert Brown, Kelly Ann Jacobs
September 28, 2016
Thank you Kelly! I woukd like to thank Kelly Ann Jacobs for her exceptional customer service to me today. She was kind, courteous and very helpful to me during my wai I woukd like to thank Kelly Ann Jacobs for her exceptional customer service to me today. She was kind, courteous and very helpful to me during my wait to get my car serviced. My wife was considering changing dealerships because of the long wait with an appointment, but after I told her abut Kelly and the great treatment I received, she changed her mind. Thanks again! More
by Fatp3anut46
Employees Worked With
Kelly Ann Jacobs
September 28, 2016
Recommendation. The service was very good. Everything, from the lady recording what was to be done to the shuttle service. I was very much impressed with the professi The service was very good. Everything, from the lady recording what was to be done to the shuttle service. I was very much impressed with the professionalism shown. More
by Douglas77
Employees Worked With
Kelly Ann Jacobs
September 22, 2016
DO NOT PAY FOR DMV PAPERWORK DO NOT PAY FOR THE DMV PLATES, TITLE, AND REGISTRATION NO MATTER WHAT!!! Go to the DMV yourself. After paying hundreds of dollars for this dealershi DO NOT PAY FOR THE DMV PLATES, TITLE, AND REGISTRATION NO MATTER WHAT!!! Go to the DMV yourself. After paying hundreds of dollars for this dealership to provide this service, it took over a month for me to receive them. As a result, I was unable to drive my car because of the expired temporary plates. DO NOT TRUST THIS DEALERSHIP!! I would hate for this to happer to someone else. Worst experience I ever had as a car buyer. READ EVERYTHING VERY CAREFULLY! THEY WILL TAKE ADVANTAGE OF YOU!! More
by Joel Brual
Employees Worked With
SHAHAR YAR ALI
September 20, 2016
Great service Service was fast. It was explained what was going to be done with my vehicle. Personnel was friendly and helpful. Srvice waa less than 2 hours Service was fast. It was explained what was going to be done with my vehicle. Personnel was friendly and helpful. Srvice waa less than 2 hours More
by Gothman1
Employees Worked With
Kelly Ann Jacobs
September 19, 2016
State inspection Was there for state inspection....was greeted by Jay...very nice young man...knew what he was doing....paperwork filled out in a flash..I waited in th Was there for state inspection....was greeted by Jay...very nice young man...knew what he was doing....paperwork filled out in a flash..I waited in the lounge area less than an hour for my car...AWESOME....THANK YOU Laura O'Beid....very satisfied More
by Laura O'Beid
Employees Worked With
JAY
September 15, 2016
Terrific Service I am a long term customer at Plaza Automall. I've met wth many different advisors since I've owned my 2007 Corolla. Some of these advisors were great I am a long term customer at Plaza Automall. I've met wth many different advisors since I've owned my 2007 Corolla. Some of these advisors were great but too many were just ordinary. Upon my arrival, I was greeted by Jimmy Michel, he was pleasant and personable. I'm always uneasy about the servicing of my car, as I always wonder how much will the repairs cost. I knew I needed quite a bit of work on my car. Jimmy explained everything that I needed done and why. He was very patient with me and really made sure I was comfortable and understood everything he said. He even introduced me to the mechanic that would be working on my car. He was also pleasant and informative. I really felt I was in good hands! Jimmy called me at my home to Keep me abreast of other issues that were found by the mechanic. He even stayed late so he could be there when I picked up my car. I love it when people go the extra mile! Basically, Jimmy knows how to treat a customer and this customer really appreciated it! More
by Teacher27
Employees Worked With
Jimmy Michel,and mechanic- forgot his
