Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Plaza Toyota
Brooklyn, NY
835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 835 reviews
August 31, 2016
My experience The service department does not answer the telephone after 5:00 pm even though the hours of operation are until 7:00pm. That is very frustrating for a The service department does not answer the telephone after 5:00 pm even though the hours of operation are until 7:00pm. That is very frustrating for a costumer who needs an update on their vehicle. More
by Joe Berger
Employees Worked With
Oz
Helpful August 20, 2016
My experience was ok because of Carlos the other need more c I given the ratings I give because of Carlos mercado he work with me throughout the whole time I was there with the car he is a excellent service advi I given the ratings I give because of Carlos mercado he work with me throughout the whole time I was there with the car he is a excellent service advisor More
by Mode
Employees Worked With
Carlos mercado
August 19, 2016
Salesman professionalism The salesman I met, rick Willis, was an excellent man who has patience, honesty, integrity, professionalism values, and knows how to deal with custome The salesman I met, rick Willis, was an excellent man who has patience, honesty, integrity, professionalism values, and knows how to deal with customer. So, I recommend him as the salesman of the month. More
by jodelly
Employees Worked With
Rick Willis
August 17, 2016
Bad experience On Friday 8/12/16 I took my 2013 Toyota RAV4 with 15,239 miles for a routine oil change and NYS inspection. After about 2 hours I inquired about my On Friday 8/12/16 I took my 2013 Toyota RAV4 with 15,239 miles for a routine oil change and NYS inspection. After about 2 hours I inquired about my car and was told the inspection couldn't be done because of a nail in one of my tires and "low" brakes (?) and it would cost me $789.00 to remove the nail, fix the brakes and do the inspection and that would take another hour! I told him to forget it just do the oil change and get me my car. Something is very wrong with this picture. There is nothing wrong with my brakes. I believe they were trying to make money that day. I won't be going back there to buy a car or service the one I have!! More
by ravgal
Employees Worked With
Carlos
August 17, 2016
Good service experience. I had a 1pm appointment the line to get in was really long but I don't blame the service center it was very busy. Carlos was really helpful, service w I had a 1pm appointment the line to get in was really long but I don't blame the service center it was very busy. Carlos was really helpful, service was simple. A good job. More
by marshling
Employees Worked With
Carlos
August 17, 2016
Good one Quick response. Friendly environment feels good and encouraged me to come back and reffer friends. Described well what is my service package and how i Quick response. Friendly environment feels good and encouraged me to come back and reffer friends. Described well what is my service package and how it works. Answered my all questions. Thanks More
by Allahi
Employees Worked With
Jay
August 08, 2016
Very good She was very professional and sweet trying to finish as soon as possible . Same time helping us to doing things in right way. Thanx Manal😘 She was very professional and sweet trying to finish as soon as possible . Same time helping us to doing things in right way. Thanx Manal😘 More
by Annie
Employees Worked With
Manal Masada-Perez
August 03, 2016
Very accommodating. explained problem so i could understand. I have purchased and serviced cars here since the 90''s and have always been treated above and beyond. it is a pleasure to do business with you.i I have purchased and serviced cars here since the 90''s and have always been treated above and beyond. it is a pleasure to do business with you.i More
by cargal07
Employees Worked With
amelia adjohda
August 02, 2016
Great sales person I would recommend to go see Phil when ur looking into buying a car. He was very helpful. he communicated very well and explained all that I needed. Wh I would recommend to go see Phil when ur looking into buying a car. He was very helpful. he communicated very well and explained all that I needed. When I finished and my car was ready he explained how my car worked. Thank you Phil you made my experience great. Jasmin was very nice when I first called the dealership and when I arrived. I hope i have the same great experience I had with the sales people with other departments. In the past I had a very bad experience with the service department. More
by CPd
Employees Worked With
Jasmin, Phil Esposito, Jack Bankson
July 31, 2016
Toyota service I've been going to Toyota Service for almost 4 years. This department has come a long way and much improved! All were professional and friendly. I've been going to Toyota Service for almost 4 years. This department has come a long way and much improved! All were professional and friendly. More
by B. Sanabria
Employees Worked With
Jay, service rep. Alicia. Petite, technician
