Pohanka Acura

Worse sale ever I bought a used vehicle at Pohanka Acura from Adam Edwards and I had the worse experience ever. At first we shook hands for the sale of the vehicle fo I bought a used vehicle at Pohanka Acura from Adam Edwards and I had the worse experience ever. At first we shook hands for the sale of the vehicle for $5K and then comes back and tells me that he couldn't do the price after all (that should have been my first sign to walk out from the dealership). But then we agreed on another price of $5300 to include a new filter for the after market air intake and "All weather floor mats". When the paper work was done, he comes back and says that the car won't be ready till the next day, it wasn't. They dropped it off to me a week later and it didn't have air filter or floor mats. So they pick it up "AGAIN" and took it to get everything taken care of. Over two weeks later, they drop off the car "again" with the new filter but no floor mats. I call Adam and he says that he will dropped them off the next day; he never showed up. I called him again and says that he "mailed" them instead but was returned because he misspelled the address and says that he is mailing them again. Now two weeks later today, still no floor mats. Long story short, this guy will tell you anything "you" want to hear just to make a sale but won't follow through with his "word". More

Fast and on Point! Everybody Happy, Happy, Happy! We were not side-tracked at all. We came, we saw, we purchased for the agreed on email quote. Frank is a great fella! I would purchase another ca We were not side-tracked at all. We came, we saw, we purchased for the agreed on email quote. Frank is a great fella! I would purchase another car from him in a heart-beat. More

Extremely Impressed My wife and I recently had our first child so we were looking for a used minivan to fit our needs. When we requested information on a Toyota Sienna, w My wife and I recently had our first child so we were looking for a used minivan to fit our needs. When we requested information on a Toyota Sienna, we were expecting an early morning call from a sales rep. Instead we received a call mid morning from Phillip who ensured he would do his best to help us through the process. He scheduled an appointment that fit our schedule. As soon as we arrived, he was waiting at the door and made us feel welcome immediately. He talked us through the car details, took us through a test drive, and then made sure we were comfortable through the paperwork process. This guy communicates and makes sure his customers are aware the whole way. Our vehicle needed a bit of body work, and Phillip offered to come in on his time off to ensure we were taken care of as far as time and a loaner vehicle. He sets a fine example for this dealership. More

Excellent Customer Service Phillip Carleton was my sales representative and I was pleased with his knowledge, expertise on all of the vehicles. Kudos to him and the dealership o Phillip Carleton was my sales representative and I was pleased with his knowledge, expertise on all of the vehicles. Kudos to him and the dealership on A class customer service. More

Nice purchasing experience After spending 3 months leisurely test-driving a range of "Cross-Over" vehicles at several local dealerships, we ended up picking an Acura RDX. Pohank After spending 3 months leisurely test-driving a range of "Cross-Over" vehicles at several local dealerships, we ended up picking an Acura RDX. Pohanka Acura's Mr. Yong Kim made it a very pleasant, stress-free experience. Besides being very knowledge concerning the vehicle, he struck a nice balance between staying in touch during our long search and not putting any pressure on us to decide which car to buy. Then when our decision was finally made, Mr. Kim ensured the buying process was quick, open, and easy. Great experience! More

Pleasant and Quick Car-Buying Experience I had a very good experience buying a 2014 RDX at this dealership. I never felt pressured. Negotiating the price was straight forward and upfront. Onc I had a very good experience buying a 2014 RDX at this dealership. I never felt pressured. Negotiating the price was straight forward and upfront. Once we came to terms, I needed a pretty quick turnaround on the paper work and Joey Lackovic and the rest of the staff made it all happen within 2 hours. Quickest car-buying experience I've ever had. There were a couple of marks on the seats when I took delivery of the car but Joey threw in a future car detailing. It took almost 5 months before I was able to take him up on the offer but he kept his word and my car got detailed. Joey was professional and courteous throughout the process. More

Brenda Phuong made the process of buying a vehicle easy and enjoyable. She made it easy to get answers to my questions. She delivered on all her promises a Phuong made the process of buying a vehicle easy and enjoyable. She made it easy to get answers to my questions. She delivered on all her promises and stayed in touch with me throughout the process. I would highly recommend Phuong and this dealership. More

Great Experience I had a great purchase experience and quick deal today to get my new 2014 TL. I have been dealt 3 cars with Edwin and he is always kind, easy and poli I had a great purchase experience and quick deal today to get my new 2014 TL. I have been dealt 3 cars with Edwin and he is always kind, easy and polite. Even this is not my first time to own a TL, he still went through everything with me. It's like talking with your old friend in the whole process. Edwin is definitely a sales that you can trust with and I would like to recommend the service here. 5 stars in a row! More

I was referred to this dealership and employee Mr. Asiedu by a friend. My experience at Pohanka Acura of Chantilly, VA was great. The actual dealership was easy to find and had a friendly and clean atmospher by a friend. My experience at Pohanka Acura of Chantilly, VA was great. The actual dealership was easy to find and had a friendly and clean atmosphere. The employees were cordial and helpful. Mr. Asiedu was extremely professional as well as knowledgable of the vehicles. There was no hassle or pressure to purchase, which is good,as a consumer that type of atmosphere causes you to become uncomfortable and unsure of a purchase. I would highly recommend this dealership and employee and will definitely continue to do business here. More

I got my new 2014 MDX and I was really pleased with my experience at Pohanka Acura!!! You be SO happy to meet Frank Ha as your car sales rep….. Great Customer service, Very help full, fast and NO hassle… experience at Pohanka Acura!!! You be SO happy to meet Frank Ha as your car sales rep….. Great Customer service, Very help full, fast and NO hassle… Thank you for the positive buying experience and we look forward to telling our friends and family about how great Frank Ha & Pohanka Acura is. More