Pohanka Acura

Great customer service. Great price. Yong Kim listened to our needs, was patient, and treated us like clients and not just another sale. We told him exactly what we wanted and he was able to make it all wor our needs, was patient, and treated us like clients and not just another sale. We told him exactly what we wanted and he was able to make it all work. Overall, we had a very good experience with Pohanka Acura and would recommend to all our friends and family. We were also happy to learn of the extended service hours, which is convenient and takes the hassle out of the experience. More

It is awsome experience while working with Rob. He is great in answering all my queries related to my Acura Mdx .Later gave a great deal which made really happy . I got Acura Mdx on May 01 .I did talk to great in answering all my queries related to my Acura Mdx .Later gave a great deal which made really happy . I got Acura Mdx on May 01 .I did talk to my brother regarding the same . And he was also interested to go for Acura TL . Rob once again provided the right price to get the deal. Rob goes above and beyond to get the best price . Which makes the customer feel happy. I will be recommending rob's name to all my friends who are looking for buying any vehicles. More

My experience with Pohanka Acura has been absolutely amazing!! I had recently purchased a car from another dealership that I was very unhappy with and felt like I was rushed into the sale. I started off amazing!! I had recently purchased a car from another dealership that I was very unhappy with and felt like I was rushed into the sale. I started off by going to Pohankas website and used the "Online Chat" feature and was connected with Joseph Lackovic. I explained to him that I recently purchased a car (Chevy Sonic) that I have a lot of negative equity on and was interested in leasing a vehicle(TSX). After asking a few more questions he told me that hes going to work on some numbers and will contact me shortly. Within 15-20 minutes I recieved an email from Jospesh with the numbers and they were in my price range that I requested. He asked if I was available to come to the dealership and I definitely was so I went up there. I was greeted by someone at the door who directed me to Josephs desk. He introduced himself & we got to business. We test drove the TSX that I wanted and I loved it. After my car was appraised I was told I was upside down more than I originally thought, so Joey suggested a different car, that was a little bit cheaper than the TSX that I was originally interested in, which was the ILX. I absolutely fell in love with the ILX. I didn't even know much about the car before I was at the dealership but I am so glad that he showed me that car. I approved and said that ill go forward with the ILX and he really worked on the payments with me and answered every question I had. The entire process was very smooth & efficient and I couldnt have asked for a better experience at a dealership. Whenever my lease is up I will definitely be going back to Pohanka (& Joey if he is still there). And I will be referring Pohanka to all of my friends & family More

I visited this dealer to purchase a used Acura, but Yong Kim and his manager helped to get me a excellent deal for new Acura Kim and his manager helped to get me a excellent deal for new Acura More

It was a pleasure to buy my Acura from Kim. He was very generous and patient. He explained to us very clearly about the car. Its been three weeks since I bought my acura and if i have questions he answers generous and patient. He explained to us very clearly about the car. Its been three weeks since I bought my acura and if i have questions he answers them very sincerely and thoughtfully. I rate him a 5 because he was great at explaining and answering our questions. More

Great experience. No hard sell delivered; just really nice cars. The process was smooth and easy. Between our $1500 customer loyalty credit and a nice low rate of financing, it was actually cheaper to bu nice cars. The process was smooth and easy. Between our $1500 customer loyalty credit and a nice low rate of financing, it was actually cheaper to buy a new TL than a used Buick LaCrosse. More

Overall the experience at Pohanka was very good. There was no sales pressure or financing pressure. It compares well with the luxury car buying experience, but I would not consider it being at the highest was no sales pressure or financing pressure. It compares well with the luxury car buying experience, but I would not consider it being at the highest level. It is definitely a step above the usual car buying experience. We drove in and was met by our sales rep at the parking lot. There were a few reps standing and our rep separated from them and was there to meet us. So I don't know if it was his turn or that he choose to be of service. He was courteous, although his initial assistance was quite lukewarm as he took us inside, showed us some vehicles and options and took us on a test drive. After the test drive, when we came back in and asked for a good price, he asked if we were going to buy today, and when we said yes, his demeanor changed. So that was a bit off putting. We also had a trade-in. The initial quote for the Acura ILX was quite competitive, but the trade-in offer was quite low. However, after a couple of rounds, we were given a price that was palatable. The bargaining process was quite pleasant - no gimmicks like the usual car buying experience. We did not have to wait too long for the sales rep to consult with his manager. The financing experience was also quite painless. We were given the options for the extended warranties and other packages. No pressure, just decide yourself. We went in around 3:30 and were out by 7. I'd recommend buying an Acura from this delearship More

Came to this dealership after another dealer turned me off. They were very receptive from the start, never pushy or aggressive. The salesman walked me around showing me anything that might fit what I was off. They were very receptive from the start, never pushy or aggressive. The salesman walked me around showing me anything that might fit what I was looking for. He answered my questions and kept the cheesy sales stuff in the closet. They waited until I found a car I was happy with and then they made me an offer. There were no games, no back and forth delays. The manager came over and sat down to discuss his offer right away. No hidden rooms or he said/she said. They made sure I was 100% happy. I highly recommend this dealership to anyone looking for an Acura. (and the Lexus staff is just as good) More

Phuong was extremely pleasant and very eager to get me a new Acura MDX. I believe that i got the best possible lease deal on my new Acura MDX. I would rate the dealership very highly and i would not hesit new Acura MDX. I believe that i got the best possible lease deal on my new Acura MDX. I would rate the dealership very highly and i would not hesitate to make the drive from Baltimore to Virginia in the future. More

I don't usually do ratings, but seeing how this is my second vehicle that I purchased from Jose, I would provide some feedback. Both times he was great. He was attentive and not pushy, generally traits second vehicle that I purchased from Jose, I would provide some feedback. Both times he was great. He was attentive and not pushy, generally traits you do not see. I would recommend you look for Jose if you are looking to purchase a new vehicle. More