Pohanka Acura

First of all, thanks goes to Pohanka dealer for hiring such a very genltleman, straightforward and frienldly salesperson. I purchased in the past 2 acuras( one is 2002 and another in 2010)from radley acu such a very genltleman, straightforward and frienldly salesperson. I purchased in the past 2 acuras( one is 2002 and another in 2010)from radley acura. Before I came to Pohanka, both my cousin and I were to purchase 2 new Mdxs from them. The salesperson dealing with us was as good as Fredrick Asiedu but what turned us off was the lack of care and consideration from the sales and finance management as they both never accomodated, listened and shown any willingness to come to terms with us in terms of matching your quotes. They also showed no trust and disbelieved in whatever we told them about what Pohanka was to offer us to purchase the said vehicles. Our salesman (Sajjat Bhatti ) was very sorry that he could not help us of the quote as it was out of his capacity. My wife and I were quickly shown the door. And we made up our mind not to purchase anything anymore from Radley Acura. We decided to come to pohanka only to meet at the door a radiant very amicable Fredrick who made us feel like a royal family. We sat down, and he eloquontly gave us an extensive descriptions of the MDX that we came to buy. Unfortunately, the one I previously called to purchase had a dent and not available any more but was offered a different color which i declined. He has left no stone unturned and made sure that I don't leave the dealership without being fully satisfied. Finally, he found the color that I wanted but with an entertainment package that I was not in need. Fredrick was so kind that he went the extra mile to sell this MDX with a price that I could not afford to turn down. He also offered us accessories at dealer cost. To make a story short, I was fortunate that Radley has sent me packing because I would never have had such a luck to purchase a car at a dealer and a salesperson that cherish not their dollar sign but their customers. Thank you Pohanka and thank you Fredrick and the sales manager who was also another reason why Pohanka will be my future dealer to buy a car. More

Edwin Kumi, was very attentive and provided excellent customer service to meet my needs during my venture to trade in my Acura TSX. In addition, Ray was also helpful with the financials in efforts of get customer service to meet my needs during my venture to trade in my Acura TSX. In addition, Ray was also helpful with the financials in efforts of getting the best bank and rates for my auto financing. This is my second good experience with Pohanka, Chantilly. I would reccomend this dealership to my friends/ family. More

I have been a Pohanka customer for 10 years now. The price and service on the sales side of Pohanka Acura is always excellent and is reason enough to put them on your dealer short list. The real di price and service on the sales side of Pohanka Acura is always excellent and is reason enough to put them on your dealer short list. The real differentiator is their service department. The basic areas of service are delivered efficiently. 1. Their hours of operation make it easy to get the car in. 2. The service loaners make any service beyond a basic oil-change very easy to fit it. There are always several cars to choose from - TSX, ZDX and RDX options arte almost always available. 3. The waiting room is on par with any luxury brand, with complementary drinks, snacks, high-speed internet and work areas all readily available. The work itself is a step above anything I have encountered at dealerships from Saab, Lexus, Chevy, Nissan, VW and Chrysler. This is the real brillance of Pohanka Acura. The service managers immediately recognize me and complete my car intake quickly. They do an excellent job of explaining what the service codes mean. They lay out the process and set my expectations for time to repair. They accuratly discuss the price and quickly assess if any part availability issues will cause delays. They deliver good news quickly and bad news (if there ever is any) immediately - they definitley understand that bad news does not get better with age. On numerous occassions Pohanka has gone above and beyond with repairs - covering a badly cracked nav system screen under warranty without any questions asked. When my brake rotors on a 2006 MDX warped in the 1st 10000 miles, they covered the repair under warranty without question. When the same rotors warped again 7000 miles later, they replaced the pads and rotors under warranty and without any questions. The lack of hassle and customer 1st approach is and has always been expectional. More

Excellent customer service, quality of vehicle and customization, timely processing, all the items that keep the Sikes family coming back for over 10 years! Keep up the great work Pohanka Team! customization, timely processing, all the items that keep the Sikes family coming back for over 10 years! Keep up the great work Pohanka Team! More

Acura is a great product. I bought 2012 MDX from pohanka Acura December of 2012. It’s been about 9 months. I visited pohanka Acura service numours times since. Sorry to say, experience at pohnaka Acura ser Acura December of 2012. It’s been about 9 months. I visited pohanka Acura service numours times since. Sorry to say, experience at pohnaka Acura service was far less than standard. I parked my car and walked into the service area. There were about 3-4 services advisors on staff. Standing there for at least 3 to 5 minutes without any help. I had to grab someone to ask questions. The advisor I reach out was not professional at all, clearly, he did not want to be(work) there. I decided to address this experience to the service manager, which I can see him sitting by him self in this desk through the glass window. But, he is not available. I will not buy or service my car from Pohanka any longer. and will not recommend this dealership to friends and family. Its really sad to see great product like Acura is represented by less than standard dealership like "pohanka" its shame. More

Andrew Yeboah Rocks...This is my first Acura and I know it will not be my last. I came to this dealership from a buddy who told me he got a great deal. I was met by Andrew who gave me a complete tour of th it will not be my last. I came to this dealership from a buddy who told me he got a great deal. I was met by Andrew who gave me a complete tour of the MDX. He even showed me how to roll the windows down from 30 yard away. He wasn't pushy and guaranteed me an amazing price. I will definitely refer him to my buddies. More

We had an excellent experience while commuicating with Rob Ferris on information abouat trading for a new MDX. His communications were prompt and informative. He quickly answered all our questions and k Rob Ferris on information abouat trading for a new MDX. His communications were prompt and informative. He quickly answered all our questions and kept us informed about all pertinent information. We greatly appreciate the level of customer service he and Pohanka provided. More

This dealership is great. Andrew Yeboah helped me to pick out the right Tl and even got me a free oil change for my vehicle. Don't ask for anyone else. He is also very nice and not pushy like most sales peop out the right Tl and even got me a free oil change for my vehicle. Don't ask for anyone else. He is also very nice and not pushy like most sales people. More

Nik and Phuong have gone above and beyond the call of duty in helping my husband and I to get storm body damage repaired on both our vehicles. After a bad experience at an other collision repair center, duty in helping my husband and I to get storm body damage repaired on both our vehicles. After a bad experience at an other collision repair center, we called Phuong and Nik and they helped us find an other body shop that would do all the repairs without charging more than what the claim check was for. Everyone we have delt with at Pohanka Acura has been plesent and friendly and willing to do what they can to help solve our problems. More

The staff at Pohanka, especially salesman Ted, were great; knowledgeable, professional, took the time to make sure everything was right, not rushed or pressured, excellent top notch experience with an great; knowledgeable, professional, took the time to make sure everything was right, not rushed or pressured, excellent top notch experience with an excellent top notch Acura MDX! More