Pohanka Acura

I have always had great car service from Pohanka Acura. The technicians are excellent and the Service Consultants, particularly Steve Phillips, are always courteous, honest and reliable. The car service a The technicians are excellent and the Service Consultants, particularly Steve Phillips, are always courteous, honest and reliable. The car service and repairs have always been effective and effecient. More

I purchased my 2006 Acura TL from Pohanka Acura, and have used them for all my service needs as well. For the past 5 years, I have received nothing but great service from them. The hours they keep make it used them for all my service needs as well. For the past 5 years, I have received nothing but great service from them. The hours they keep make it extremely convenient for me, and I never have to make an appointment. Plus, the service managers I've met with take the time to listen, and explain the work being done to my car. When you add in the free wash every time, I couldn't be happier. At Pohanka, the customer service is top notch - it's the primary reason I will continue to work with them on my existing cars and any potential new purchases. More

My wife and I originally leased our Acura MDX and TL, respectively with Pohanka Acura. As my wife's Acura MDX neared end of lease term we returned to the dealership to explore trade in options for both respectively with Pohanka Acura. As my wife's Acura MDX neared end of lease term we returned to the dealership to explore trade in options for both cars. Kirk Schwartz discussed all of our options in an honest and straightforward manner cutting directly to the bottom line without all of the usual back and forth negotiating. Based on our steadfast loyalty to Pohanka Acura earned through consistent customer service and quality maintenance during each of our lease terms, we decided to release newer models of the same cars. Now that's brand loyalty! Bret Rogerson showed us all of our options, and made my wife smile throughout the entire process. Subsequently, Bart Schuster in finance worked expeditiously to determine the financing for both vehicles given our trade in value on our prior vehicles. Although it seemed the final numbers were revised somewhat, Kirk Schwartz stepped into the midst of the financing process to successfully close the transaction making us whole for any perceived additional costs. This complex transaction could not have been handled by a better team as each worked separately and yet in tandem as consummate professionals to close the deal and ensure that we remained truly satisfied customers. I would readily recommend Pohanka Acura to my closest friends and family as I believe there are extremely few dealerships that can consistently deliver the same caliber of exceptional service. Thanks Pohanka! More

Kevin, my sales person at Pohanka was very professional throughout the process. Everything was properly explained to me and my experience was the best I have received throughout my car buying life. throughout the process. Everything was properly explained to me and my experience was the best I have received throughout my car buying life. More

We received excellent service from Ganbat Dorj. He was very professional, friendly and helpful. The navigation system was new to us and he spent time demonstrating how to use the various features. The dea very professional, friendly and helpful. The navigation system was new to us and he spent time demonstrating how to use the various features. The dealership worked to meet our price requirements, and was willing to answer all questions. They even went online to show us the Kelly Blue Book value for the car we purchased! We are repeat buyers at Pohanka and like this dealership for both sales and service. More

I have 7 cars and bought numerous types over the years. I cannot remember a better young salesman than the one I had in Matt. He is fantastic! Knows the product, knows customer service. I own my own business cannot remember a better young salesman than the one I had in Matt. He is fantastic! Knows the product, knows customer service. I own my own business and know how people out front set the tone. He is A+++ Finance (I paid cash) took longer than it should have (1.5 hrs to get in the door) but this was not Matt's fault. Finance person could use a dose of customer courtesy and generally more friendly (congratulations you just bought a new car!) attitude. Matt is a great rep for you. I walked in one night, bought the car the next night. he id everything he said he was going to do. More

It was pleasure dealing with Matt. He was friendly and very flexible. I got the exact vehicle I was looking for, at a mutually acceptable price. And the finance special for July 4th weekend was a steal. very flexible. I got the exact vehicle I was looking for, at a mutually acceptable price. And the finance special for July 4th weekend was a steal. More

I gave 5 for all section because I believe that the customer service by Ganbat Dorj was handled in a professional and friendly manner. I will definitely recommend him to my friends and family. It was customer service by Ganbat Dorj was handled in a professional and friendly manner. I will definitely recommend him to my friends and family. It was a great experience and would love to come by again. Thank you! More

Professional experience from sales through financing. Professional experience from sales through financing. Attentive to our needs. Personable sales representative, making it an enjoyable experience. T Professional experience from sales through financing. Attentive to our needs. Personable sales representative, making it an enjoyable experience. Take the high road... Highly recommended! More

Customer service is nothing but superior at Pohanka..exceptional enough that I drive all the way from Fredericksburg, VA to get my car serviced here with Jayson. Service dept. is open until m Pohanka..exceptional enough that I drive all the way from Fredericksburg, VA to get my car serviced here with Jayson. Service dept. is open until midnight on weekdays so working late hours is never an issue for me. Jayson always ensures that I'm comfortable with my repairs and takes the time out to explain things to me in detail. Service is usually quick and efficient. After utilizing their complimentary wi-fi, eating free donuts, and drinking hot cocoa, I'm left one satisfied lady. More