Pohanka Acura

Facing a recommended transmission replacement for our '03 MDX with 63K miles because of a bad torque converter, we had negotiated an agreement through Acura Client Services for Acura to cover 90% of the repa MDX with 63K miles because of a bad torque converter, we had negotiated an agreement through Acura Client Services for Acura to cover 90% of the repair cost. We were leery, though, of continuing on with the '03 because the "new" torque converter would be the same OEM torque converter as the one that went bad and I understand from various MDX owner postings on various websites that the same problem was likely to recur. We also knew we would likely be facing other steep repair costs due to the age of our '03. Because we bought the '03 from Radley Acura in Falls Church (and religiously had it serviced their ever since), we initially went back to them in the hopes of negotiating a deal on a new MDX, which deal was to include a trade in value for the '03 that ingnored the transmission issue. After some frustrating back and forth, and an increasing feeling that Radley simply did not value our patronage, past or present, we reached an impasse that boiled down to a mere $300 difference in what we were willing to pay and what they were apparently willing to accept. At that point, we gave Pohanka a call and talked over the phone with Kirk Scwartz, sales manager. We explained the entire situation to him and the deal we were attempting to negotiate with Radley and he offered us over the phone the same deal, but for nearly $1,000 less than what Radley was offering. There was no pressure, no "you must come in and take this deal now" ultimatum, which we were starting to get from Radley (especially with the end of the month approaching). Instead, Kirk told us to take our time and think it over. Days later when we were able to go in person to Pohanka, Kirk was true to his word and the deal he offered over the phone was the deal he wrote up. Nothing more, nothing hidden, no pressure to add other things to drive the price up, none of that. It was a fantastic experience and it really smoothed over the hard feelings we had over the torque converter/transmission issue and the battle we had to wage with Acura and Radley to get them to fairly deal with that problem. In addition to Kirk, Donavan Lewis also helped us out and it was a pleasure to work with him too. I wish we had explored Pohanka as an option years ago when we purchased the '03. In light of all of this, I think we will be relying on Pohanka going forward to service our new '11. More

We have purchased several new Acuras from Pohanka over the years. We return because we are well treated by pleasant people: salesman, service, plus the Parts dept has been helpful with a few DIY projects. the years. We return because we are well treated by pleasant people: salesman, service, plus the Parts dept has been helpful with a few DIY projects. Pohanka treats their customers so they want to return. Paperwork for a new car does take a while. Great premium fresh brew coffee while you wait. Attention to the little things matter. More

My experience with Pohanka Acura was outstanding. There was absolutely no pressure or games. Not only did they get the exact car I wanted by swapping with another dealer, but I also got the price and acce was absolutely no pressure or games. Not only did they get the exact car I wanted by swapping with another dealer, but I also got the price and accesories I wanted. I would highly recommend this dealer to anyone in the market for an Acura! More

Very Interesting experience. Recently I had some issue with this Car dealer especially with the Loaner Car department handling the leftover items. I left my Car Manual, other important documents and my Fa with this Car dealer especially with the Loaner Car department handling the leftover items. I left my Car Manual, other important documents and my Favourite Sun glass in the Loaner Car on my return. When I relaized, I informed them about the items and was told that they are available and can be picked up. On my visit, I was told that it has been misplaced and will be notified when it is found. And I never got the Call for some time and later complained to the Customer Service Department about the poor follow up. The Manager from CS dept personally took my case and replaced some of the items such as Manual , but I never got my Original items. I cannot blame them completely as partly it is my mistake to leave the items. But I am impressed with the way I was followed up and clairifed the reason for mishap and also assured of better service in the future. More

Zach was very professional and a very low pressure sales person. He didn't try to sell me anything that I didn't need. There were no tricks, I purchased the car for the price that I had agreed upon over ema person. He didn't try to sell me anything that I didn't need. There were no tricks, I purchased the car for the price that I had agreed upon over email. An overall great experience at this dealership, I would recommend going there to purchase a new Acura. More

This was one of those rare experiences where everything works perfectly and you are just waiting for something to go wrong. Got quote on new TL thru Truecar.com. Saleperson (Kwin) contacted me a few hour works perfectly and you are just waiting for something to go wrong. Got quote on new TL thru Truecar.com. Saleperson (Kwin) contacted me a few hours later to arrange a visit next day. I showed up, drove the car, loved it and asked to drive a TSX for comparison. Kwin said "no problem". After driving, I said I wanted to buy the car. There was no need for any further haggling as the truecar.com price was already set. The process was quick, service was very friendly and helpful, the finance guy (Jamal) was patient, personable, probably one of the best I've seen. Overall, the staff treated me as if I was paying full sticker price on the car! Excellent dealership from start to finish. I got plates and a car wash to drive the new car home...it looked awesome. I was very happy and would highly recommend Pohanka to anyone and everyone who wants to actually enjoy the car buying experience! More

I was very satisfied with the special attention I got from the Pohanka Acura people. The staff was polite and friendly. Not pushy at all. The sales consultant, Oscar Busch, responded to all of my conc from the Pohanka Acura people. The staff was polite and friendly. Not pushy at all. The sales consultant, Oscar Busch, responded to all of my concerns and made an effort to meet my expectations. I also found the Manager and all of the staff involved in the transaction very helpful and effective. Mr. Busch was very pleasant to del with. Rolando Arrivillaga More

We worked with Zach Plue and he was fantastic. Was very patient with us, allowed us to take our time to make the right decision for us. No typical aggressive "used car" salesmanship. A real pro and a gre patient with us, allowed us to take our time to make the right decision for us. No typical aggressive "used car" salesmanship. A real pro and a great deal. We couldn't be more pleased with our purchase. More

I believe that this was the smoothest car purchasing I believe that this was the smoothest car purchasing experience that we have ever had in buying the car. I would highly recommend the dealership. Con I believe that this was the smoothest car purchasing experience that we have ever had in buying the car. I would highly recommend the dealership. Congratulations on maintaining your outstanding reputation! The price is great. Lastly, I would like also, to take this opportunity to thank Miss Leynes for being so helpfull and very professional, she is very knowledgable about the car and the process. Good job. My wife and I would like to say 'THANK YOU VERY MUCH' for being so nice and wish you lot of luck. Thanks again. More

Mr.Shah assisted me with my purchase of MDX from Pohanka Acura. I am from Northern NJ (5 hours away) but the distance wasn't the issue. Compared to other local Acura dealers, Pohanka stood out, from price Acura. I am from Northern NJ (5 hours away) but the distance wasn't the issue. Compared to other local Acura dealers, Pohanka stood out, from price to service. Mr.Shah was very responsive with email/phone calls, he even got back to me with in 60 minutes to my email sent after 10 pm. He was respectful and cordial. He offered and did come out to pick me up at IAD airport, which is about 15 minutes from the dealer. I highly recommend Mr.Shah and Pohnaka Acura to anybody looking to purchase Acura, especially if yo uare from out of state. More