Pohanka Acura

The professionalism at this dealership is outstanding. I've been going to Pohanka Acura for several years to service my 98 TL. My servicie advisor Danny Montano was been amazing in advising me on the reco I've been going to Pohanka Acura for several years to service my 98 TL. My servicie advisor Danny Montano was been amazing in advising me on the recommended maintenance for my vehicle. I just purchased on 11/13 a new 10 Tl from Bill Kemavor. Bill was awesome, no pressure. I told him what I was looking for in my TL and he was able to deliver within my budget. I recommend this dealership to anyone. No hassles, no pressures. Straight forward and to the point. More

My experience working with Pohanka and Josh Barnett was excellent. I traveled from Charlotte, North Carolina and Pohanka and Josh followed through on everything we discussed before my trip. They made the excellent. I traveled from Charlotte, North Carolina and Pohanka and Josh followed through on everything we discussed before my trip. They made the car buying process painless and worth the trip. More

First, I apologize for not doing this earlier. I am a "senior citizen". Cars are my passion, and I have bought a lot of cars, and I do mean a lot. This was one of my best experiences, by far. Makis pr "senior citizen". Cars are my passion, and I have bought a lot of cars, and I do mean a lot. This was one of my best experiences, by far. Makis probably deals with more than 50 persons during the course of a business day and he listened to me as if I was the first and told me choices of the Acura I described would be rolled out when I got to the dealer. He introduced me to Abdul who treated me with greate interest, courtesy and respect. He is very knowledgeable about the Acura. He walked me through all the great features. Makis kept checing back to see how I was doing. Well, I thought I wanted an Acura MDX when I came in and during my time with these two gentlement, I knew I did and bought one. Then I worked with Ray who knows as much as anyone I have met about the financial areas. Later, I worked with Jamal who is a wealth of knowledge about financial, services and you name it. Overall, it was my best car buying experience, ever. Now wouldn't you know it that I have a significant rattle when I go over some bumps. Brought car in. Service person said we will do what you want, but the repair will take significant work and perhaps when you bring it in for service, we can do the whole thing and give you a loaner. I liked that he gave ME the choice. But I hate rattles particuarly in a car that should not have one. So, I will try to wait, but the service guy WAS giving me reasonable choices. One area I think could be done. I bought door edging and rear bumper guard. Still have them in the box because it will cost me $120 to have each one installed. I suggest that when a customer buys a new luxury SUV like the Acura, that you give 90 days for them to buy accessories that will be installed free. T. M. Williams More

Facing a recommended transmission replacement for our '03 MDX with 63K miles because of a bad torque converter, we had negotiated an agreement through Acura Client Services for Acura to cover 90% of the repa MDX with 63K miles because of a bad torque converter, we had negotiated an agreement through Acura Client Services for Acura to cover 90% of the repair cost. We were leery, though, of continuing on with the '03 because the "new" torque converter would be the same OEM torque converter as the one that went bad and I understand from various MDX owner postings on various websites that the same problem was likely to recur. We also knew we would likely be facing other steep repair costs due to the age of our '03. Because we bought the '03 from Radley Acura in Falls Church (and religiously had it serviced their ever since), we initially went back to them in the hopes of negotiating a deal on a new MDX, which deal was to include a trade in value for the '03 that ingnored the transmission issue. After some frustrating back and forth, and an increasing feeling that Radley simply did not value our patronage, past or present, we reached an impasse that boiled down to a mere $300 difference in what we were willing to pay and what they were apparently willing to accept. At that point, we gave Pohanka a call and talked over the phone with Kirk Scwartz, sales manager. We explained the entire situation to him and the deal we were attempting to negotiate with Radley and he offered us over the phone the same deal, but for nearly $1,000 less than what Radley was offering. There was no pressure, no "you must come in and take this deal now" ultimatum, which we were starting to get from Radley (especially with the end of the month approaching). Instead, Kirk told us to take our time and think it over. Days later when we were able to go in person to Pohanka, Kirk was true to his word and the deal he offered over the phone was the deal he wrote up. Nothing more, nothing hidden, no pressure to add other things to drive the price up, none of that. It was a fantastic experience and it really smoothed over the hard feelings we had over the torque converter/transmission issue and the battle we had to wage with Acura and Radley to get them to fairly deal with that problem. In addition to Kirk, Donavan Lewis also helped us out and it was a pleasure to work with him too. I wish we had explored Pohanka as an option years ago when we purchased the '03. In light of all of this, I think we will be relying on Pohanka going forward to service our new '11. More

We have purchased several new Acuras from Pohanka over the years. We return because we are well treated by pleasant people: salesman, service, plus the Parts dept has been helpful with a few DIY projects. the years. We return because we are well treated by pleasant people: salesman, service, plus the Parts dept has been helpful with a few DIY projects. Pohanka treats their customers so they want to return. Paperwork for a new car does take a while. Great premium fresh brew coffee while you wait. Attention to the little things matter. More

My experience with Pohanka Acura was outstanding. There was absolutely no pressure or games. Not only did they get the exact car I wanted by swapping with another dealer, but I also got the price and acce was absolutely no pressure or games. Not only did they get the exact car I wanted by swapping with another dealer, but I also got the price and accesories I wanted. I would highly recommend this dealer to anyone in the market for an Acura! More

Very Interesting experience. Recently I had some issue with this Car dealer especially with the Loaner Car department handling the leftover items. I left my Car Manual, other important documents and my Fa with this Car dealer especially with the Loaner Car department handling the leftover items. I left my Car Manual, other important documents and my Favourite Sun glass in the Loaner Car on my return. When I relaized, I informed them about the items and was told that they are available and can be picked up. On my visit, I was told that it has been misplaced and will be notified when it is found. And I never got the Call for some time and later complained to the Customer Service Department about the poor follow up. The Manager from CS dept personally took my case and replaced some of the items such as Manual , but I never got my Original items. I cannot blame them completely as partly it is my mistake to leave the items. But I am impressed with the way I was followed up and clairifed the reason for mishap and also assured of better service in the future. More