Pohanka Acura

NEVER returns phone calls when you leave a message I have called over 20 times trying to get a refund on the service warranties I purchased last year. When the finance manager would not return messages I have called over 20 times trying to get a refund on the service warranties I purchased last year. When the finance manager would not return messages and emails, I also left messages with the Finance Director and the Customer Service Representative. They did not return my calls either. This dealer could save money by eliminating its switchboard since the company practice is to ignore all messages. More

Answered all our question, kept in contact, did not pressure Mr. Kim was knowledgeable and answered our questions in a timely manner. He kept in contact but respected our time by not inundating us with emails a Mr. Kim was knowledgeable and answered our questions in a timely manner. He kept in contact but respected our time by not inundating us with emails and calls throughout the buying process. We felt he gave us a good price and matched others to earn our business. More

Very satisfied customer in my new 2018 TLX Joseph worked with my family and I for over several weeks to ensure we were making the right decision in purchasing our new vehicle at the Chantilly A Joseph worked with my family and I for over several weeks to ensure we were making the right decision in purchasing our new vehicle at the Chantilly Acura, which includes: test driving multiple vehicles and showing us the different features on each vehicle, negotiating a reasonable trade in offer on our Nissan, and following up after the purchase to ensure we were 100% satisfied and knew how to operate all the features on the new car. I will definitely recommend my friends and family to this location. More

Highly Recommend Nicholas Shirley sales representative did an excellent job answering all my questions during the buying process and explaining the features of the car Nicholas Shirley sales representative did an excellent job answering all my questions during the buying process and explaining the features of the car I purchased. I'm very pleased with the car I purchased and got a great deal thanks to Nicholas who took time to familiarize me with the car and buying options! x More

Great Experience! I bought a like new BMW from JOSEPH A NWAKANZE. No pressure and attentive. I got the rate I wanted, the trade in value I wanted and a car I love. I hi I bought a like new BMW from JOSEPH A NWAKANZE. No pressure and attentive. I got the rate I wanted, the trade in value I wanted and a car I love. I highly recommend if you are in the market for a new or used car go and check these guys out! Thanks for making this a painless and positive experience! I will be back. Jonathan Meadows More

Walked out a happy customer I had test driven a few vehicles at Pohanka during my initial car search, and Elizabeth was very helpful. When I was finally ready to purchase, I retu I had test driven a few vehicles at Pohanka during my initial car search, and Elizabeth was very helpful. When I was finally ready to purchase, I returned to work out a deal. Elizabeth and Tony were open to working with me, and I purchased a new RDX Advance, in just the color combo I wanted. The process was ok, although I wasn't exactly sure what was going on for the time I was sitting in the dealership. Then finished out the transaction with 'Flip' who helped me understand the process since I was financing with my credit union. At day 3, happy with the purchase, and happy to be able to deal with a local dealership with good hours for maintenance. More

Purchasing My Acura MDX Tech Pohanka Acura sells premium cars and SUVs. Fortunately for its customers, it has the inventory/ service/parts department and sales professionals that Pohanka Acura sells premium cars and SUVs. Fortunately for its customers, it has the inventory/ service/parts department and sales professionals that matter. I was very fortunate to have met Phuong Davidson, a sales associate at Pohanka Acura. If you are in the market for a new Acura, I highly recommend you consider meeting Phuong Davidson. About 4 years ago, I purchased my first MDX Tech from Phuong. When it was time to upgrade, I hoped Phuong was still with Pohanka Acura; she was; and we closed on our deal in a matter of days. She knows the product inside and out and will work hard to get you the deal you want. She is no nonsense; honest; direct; responsiveness and a person with high integrity. I would do business with Phuong again. In fact, I told her I'd be in touch in about 4 years when it was time for our next MDX Tech. Between the outstanding service department and Phuong, I have become a devoted customer of Pohanka Acura. More

Good Experience I had a very good experience trading in my old Acura TL and upgrading to an Acura MDX at Pohanka Acura in Chantilly. Elizabeth worked with myself and I had a very good experience trading in my old Acura TL and upgrading to an Acura MDX at Pohanka Acura in Chantilly. Elizabeth worked with myself and my husband and made us feel comfortable throughout the experience. She talked us through the process, made everything feel right, and helped make it a joyous occasion to get a new car. The process took longer than expected because of financing but I would recommend working with Elizabeth so you get the deal you deserve! More

Good experience with trade in to get new car It took about 3 hours to have a very smooth transition, my old car was valued for trade in, my new car was test driven, financing was arranged includi It took about 3 hours to have a very smooth transition, my old car was valued for trade in, my new car was test driven, financing was arranged including paying off old loan and starting new one, plates were transferred, registration done ( no DMV, yeah!) and I was given a teaching session on all the cool features of my new Tech package. Everyone was pleasant and polite, I would use them again. More

Consistently great service! I recently purchased an RDX from Yong and throughout the process, he and his team were very helpful. When I was ready to trade in my sedan, Pohanka A I recently purchased an RDX from Yong and throughout the process, he and his team were very helpful. When I was ready to trade in my sedan, Pohanka Acura was at the top of my list of dealerships to visit because my husband has been very pleased with his purchase 2 yrs ago with Pohanka. I will continue to keep Pohanka Acura in mind for any future car purchases! They are worth the hour drive from my house! When I noticed a small chip in my windshield after I drove my new car home, Yong was eager to help me get it fixed. Pohanka had my car ready for me in 2 days More