Pohanka Acura

Bait and Switch The parts department quoted me $350 for a side-view mirror. When I actually had the work done, the mirror ended up costing $675. Add labor onto that a The parts department quoted me $350 for a side-view mirror. When I actually had the work done, the mirror ended up costing $675. Add labor onto that and I was at $900! Just to replace a sideview mirror for a 2012 Acura that didn't have the blind spot sensors or any special features. When I called the parts manager out on it, he said "I don't know who would have quoted you that - that's below my cost." I certainly didn't make it up and I definitely would not have signed up for a $900 repair. I've always had good experiences with the service center, but if you need a new part, definitely look elsewhere. You will get ripped off here. Since then, I have left 4 voice messages for the customer service manager, Elizabeth, and she has not returned my calls. More

Joseph was very professional We met with Joseph a number of times. He was extremely knowledgeable, courteous and professional. Would highly recommended Joseph and this dealership We met with Joseph a number of times. He was extremely knowledgeable, courteous and professional. Would highly recommended Joseph and this dealership to anyone interested in Acura. More

Wonderful buying experience! Mr. Yong Kim is absolutely amazing and was such a joy to buy a our car from. From the moment we walked in the door, he was respectful, knowledgeable Mr. Yong Kim is absolutely amazing and was such a joy to buy a our car from. From the moment we walked in the door, he was respectful, knowledgeable and extremely friendly. He has a no-pressure approach and truly cares about his customers. He educated us about the MDX we ultimately purchased and was helpful through the entire step of the process! More

quick and pleasant I purchased my Nissan from this dealership. Hana, my sale person, was helpful, knowledgeable and pleasant to deal with. I drove my new car out of the I purchased my Nissan from this dealership. Hana, my sale person, was helpful, knowledgeable and pleasant to deal with. I drove my new car out of the lot the same evening! More

Great buying experience! My wife and I have now bought two new Acura MDX's from Pohanka Acura since 31DEC16 and both buying experiences were excellent. Elizabeth Kim and Nicol My wife and I have now bought two new Acura MDX's from Pohanka Acura since 31DEC16 and both buying experiences were excellent. Elizabeth Kim and Nicolas Shirley were our sales reps and both reps made the whole experience fast and simple with no pressures or hassles. We would highly recommend both Elizabeth and Nicolas to anyone in the market for a new Acura. All around the folks that we dealt with at Pohanka Acura made for a pleasurable buying experience! More

Outstanding Experience Working with Mr. Kim from the initial visit thru the purchase and delivery of our new vehicle was first class in every respect. We were especially imp Working with Mr. Kim from the initial visit thru the purchase and delivery of our new vehicle was first class in every respect. We were especially impressed with his knowledge of the product and his patience in insuring we were comfortable with the vehicle before leaving the dealership. More

Above and Beyond My wife and I saw a used car online that we really wanted to look at. Come to find out, it wasn't even finished being cleaned up from the trade-in. Ev My wife and I saw a used car online that we really wanted to look at. Come to find out, it wasn't even finished being cleaned up from the trade-in. Even so, instead of turning us away, they went and got the vehicle from the garage it was being cleaned at. We went on the test drive and enjoyed it. As we waited another few days for the car to become ready to buy, the mechanics noticed an issue with the engine. We got a call right away from Hana and she explained the situation. We really appreciated how open and honest she was. To avoid buying a car that wasn't right for us, they went and found another option for us, comparable to the first. We loved this car even more. We couldn't have been more pleased with the service provided by Hana and the others at the dealership. We look forward to many years in our car. More

Best experience ever! The experience was great. Elizabeth kim is a great salesperson and she offered us all great options. Pohanka also offered us great price and their se The experience was great. Elizabeth kim is a great salesperson and she offered us all great options. Pohanka also offered us great price and their service hours are really flexible (from 6AM - Midnight). The sales experience was very easy and simple with no hassles and painless... I highly recommend Elizabeth and Pohanka. More

JaVon Martin My first Acura lease and the experience was awesome thanks to JaVon Martin the best sales consultant. JaVon is so easy going and very helpful which m My first Acura lease and the experience was awesome thanks to JaVon Martin the best sales consultant. JaVon is so easy going and very helpful which made everything so easy. Definitely recommend him when you need a car from Pohanka! More

Inspection Sacm Don't go here for out of warranty service, especially and inspection!!!. I went to the service center for my 2002 TL Acura; that had the xxx light Don't go here for out of warranty service, especially and inspection!!!. I went to the service center for my 2002 TL Acura; that had the xxx light and my local mechanic advised all was good for inspection except the light. I thought it may have been related to a safety bag recall, that the dealership took care of with no problem back in October. I told the service technician that I am here to care for the xxx light on, yet he remained adamant about my inspection sticker; he advised me that if we find the xxx light tied back to a covered warranty then they would care for inspection and fix, removing the analysis fee. THIS IS WHERE THINGS WENT BAD! Good news is they fixed the light, but came back with a shopping list of issues that would prevent passing inspection. At this point I reminded him a third time not to do anything else but deal with the xxx light. Then he proceeds to tell me that they had already scrapped off the inspection sticker!!!!!!!! With no choice now I ran the issue past the "home team" manager and left there with a failed inspection sticker. I went right back to my local mechanic and handed him the list of failure reasons, only one was valid and was fixed with no charge. The rest of the "failure items" were determined false and I now have a car that passed inspection at no further charge. I would have paid close to 1K at Pohanka Acura!!!! They were out to scam me on a failed inspection. In my opinion they have committed a crime, I am sure this is done frequently!. I love Acura as a product; had a long run with a RSX and a current long run with a 2002 TL. I was actually in the sales department, while waiting for the analysis, pricing cars; well that is not happening now; especially at this dealership!!!!! More