Pohanka Acura

Pohanka Acura is the best!!! Pohanka Acura is truly the best dealership experience I have ever had in my lifetime! I haven't purchased a car from them and I may not because of Pohanka Acura is truly the best dealership experience I have ever had in my lifetime! I haven't purchased a car from them and I may not because of what I'm specifically looking for in my next vehicle. However, this place truly bends over backwards for the customer. Customer service means a great deal to everyone I encountered during my almost three hours visit to test drive one of their vehicles, specifically the TLX. I was greeted at the door as I entered by Emad Siddique, and we sat down and talked about cars and what I was looking for, etc.... He took a copy of my license and some basic information and grabbed a set of keys. Before hopping in the TLX, he explained some of the features on the exterior and in the trunk space. He certainly listened to some of my concerns before we went out on the test drive because he showed me specifically how those things worked and explained in depth. Inside the car he went over various key safety features, though most I had experienced in other vehicles that I had already test driven, so I was very familiar already. Out we went and I asked if he had a specific route, which he did, but routinely asked if I wanted to drive farther and get different experiences on different roads. The backroad test was fine, but I wanted to have a little more highway test so I continued driving further on Rt. 28. I loved the car and features and also the salesman. He was wonderful to deal with, very informative and definitely interested in putting the customer first. After driving the car and on our way back into the dealership, Emad took me to meet Mike Clancy, who is the service manager. Emad was explaining that the service department and is open a ton of hours, providing easy opportunity for customers to get their car serviced. Mike was friendly, engaging and willing to talk about the outstanding dealership and outstanding service department that has been rated as the top service department for many years. He indicated the service department is open from 6am-midnight Monday through Friday and 7am-7pm Saturday and Sunday. That is unheard of, but makes sense for the lives and schedules of people who live in Northern Virginia. Mike provided his card and told me to contact him anytime if I had further questions. Mike made sure to mention that after the sale, it was important for customers to know that they have a strong service department here and waiting for them to come and take care of their vehicles. He indicated there are plenty of loaners that can be used if the service is going to be longer than a couple of hours. He also indicated, which surprised me, that they don't typically take service appointments. You just drive in and the service techs come out and check your car in and speak to you about the service issue and once determined will let you know how long it should expect to take. Afterwards, Emad took me back into the showroom where he introduced me to Tony Ramazadi, a sales manager, who I had the opportunity to get to know through during our 15-20 minute conversation. He, like Mike and Emad genuinely told me to call and contact him if I had any questions or needed further information. Its certainly the people at Pohanka Acura that make this such an amazing dealership. They are willing to go the extra mile and it makes you stop and think. Acura is definitely high on my list of possible cars to purchase, either way, this dealership is the best. If you are considering an Acura or even if you are like me and aren't sure about your next car, go to Pohanka Acura and test out some of their vehicles. Then you can see what I experienced in my visit to this dealership. More

Great experience purchasing a car! I worked with Anas to purchase a new Acura. We live out of state and he worked out a delivery and drove it to my home several hours away. The proces I worked with Anas to purchase a new Acura. We live out of state and he worked out a delivery and drove it to my home several hours away. The process was a little more difficult since we live out of state and he went above and beyond to help us get everything done. More

FANTASTIC BUYING EXPERIENCE Purchasing a new car can be a little intimidating these days, but what my wife and I found at Pohanka Acura was a fantastic buying experience, primari Purchasing a new car can be a little intimidating these days, but what my wife and I found at Pohanka Acura was a fantastic buying experience, primarily due to the support we received from our sales representative, Phuong Davidson. Her upbeat personality and knowledge of the entire Acura product line let us know immediately we were in good hands. She listened to our wants and needs and then showed us how specific vehicles would fit those needs within our budget. The entire experience was relaxed, informative and ultimately successful. We purchased a 2017 MDX and absolutely love our new car. From the minute we walked through the door, to the time we drove off the lot, Phuong provided us the trusted support we needed to make our buying experience a truly enjoyable one. Thanks again Phuong! More

Used & Lease experience: above & beyond expectations I went there to buy a used Acura. Wasnt sure what I wanted. Took a alot of time to test drive and research different cars. John was patient and effic I went there to buy a used Acura. Wasnt sure what I wanted. Took a alot of time to test drive and research different cars. John was patient and efficient - no pressure at all. I finally bought one for over$18k.Drove it home, but there was an issue - so i took it back next morning. They offered to either fix it or let me get something else. ** they still had the loan papers so it wasnt too late**. There was no pressure - they stood behind their brand, no questions asked. I ended up leasing a 2017!! Never thought I would do that, but John patiently explained the pros and cons with me - got me some food and let me think it over. He spent HOURS with me. When I was ready and made up my mind, it went quick! My biggest challenge was deciding which wonderful Acura (new or used) to drive home in. More

Great Experience both the dealer and the Employee, Elizabeth We came to the dealer and had a chance to work with Elizabeth. She was so helpful and explained everything clearly, especially for the new technology We came to the dealer and had a chance to work with Elizabeth. She was so helpful and explained everything clearly, especially for the new technology for the new 2017 RDX model. She showed us all the difference between each model, base, technology, advance, and Acura watch package. After we had decided to go with the particular model, she tried to find the best deal for us that is an incredible price. Even though we had to go back and forward, but we enjoyed every time we stopped by and talked to Elizabeth. After we bought the car, we also can call her anytime when we had questions regarding our car, and she answered the phone quickly and helped us to solve the problem. More

Pleasant car buying experience Mr Kim was extremely nice and very helpful. He explained everything in detail and was a pleasure to work with. This is my fourth Acura that I have b Mr Kim was extremely nice and very helpful. He explained everything in detail and was a pleasure to work with. This is my fourth Acura that I have bought from this dealership. I always bring my cars here for service and have not had any bad experiences there either. More

Our experience in leasing an Acura RDX My husband and I went to Pohanka Acura to test drive a Acura RDX last Saturday. We ended up leasing the Acura RDX the same day. The whole leasing pr My husband and I went to Pohanka Acura to test drive a Acura RDX last Saturday. We ended up leasing the Acura RDX the same day. The whole leasing process was seamless and Elizabeth, our consultant helped us understand the car we were interested in. I felt that she really a caring person. I can trust her opinion and felt lucky to have her as our consultant on our visit to Pohanka Acura last Saturday. More

From beginning to end I was treated very professionally! Brandon opened the door for me upon arrival and was a total gentleman throughout the process. Pohanka helped make it buying my Acura a very pleasant e Brandon opened the door for me upon arrival and was a total gentleman throughout the process. Pohanka helped make it buying my Acura a very pleasant experience! More

Excellent Service We received excellent service at Pohanka Acura in Chantilly. The staff was professional, friendly and helpful. Preston Hill was a wonderful salesman. We received excellent service at Pohanka Acura in Chantilly. The staff was professional, friendly and helpful. Preston Hill was a wonderful salesman. He was very knowledgeable, patient and assured that our needs were met. More

Outstanding Salesman - Nicholas Shirley Nicholas Shirley is an outstanding salesman. He helped my husband and I several times regarding our possibilities leasing and/or purchasing a A Nicholas Shirley is an outstanding salesman. He helped my husband and I several times regarding our possibilities leasing and/or purchasing a Acura. The final time, yesterday, on February 2, 2017, he guided us and gave us the best deal we could ask for on a lease of our Acura RDX. We called Nicholas the last minute before we went in to discuss a possible lease/purchase, and he welcomed us cheerfully and he stayed till 10 pm at night finishing all the documentation so we could have the car we wanted the same night, Nicholas was knowledgeable about all the vehicles on the lot, as well as having knowledge about all the competitors! We walked out with a great SUV, and an offer we couldn't refuse. Not to mention we were able to hand in our previously leased SUV the same night, without having to pay our last month of the lease! We decided to lease another RDX after leasing one for 3 years before because we were very happy with the vehicle, for both the performance and the monthly lease fee that Acura offered us. I would highly recommend Nicolas Shirley to my family and friends! You would be foolish not to ask for this young man when considering an Acura at the Pohanka Dealership in Chantilly, Va. Nicholas was very professional and courteous. We could not have asked for more in a salesman! More