
Pohanka Acura
Chantilly, VA
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Efficient, knowledgeable, and gracious. The team and Elizabeth Kim were very helpful and knowledgeable. She was gracious but also very articulate communicating just enough but not too much The team and Elizabeth Kim were very helpful and knowledgeable. She was gracious but also very articulate communicating just enough but not too much information at once. She also offered follow up help as needed which we will use. We will have questions about some of the new technological features in the car and are confident that Elizabeth will provide the help and the answers. More
A great experience. I never thought that buying a new car could be so easy and stress free. I'm extremely satisfied with the level of great costumer service that Hana and I never thought that buying a new car could be so easy and stress free. I'm extremely satisfied with the level of great costumer service that Hana and the rest of the employees provided me with. More
Yong Kim at Pohanka We just purchased our fourth RDX in last 8 years. However, our number 4 purchasewas the charm and our first experience at Pohanka with Yong Kim who We just purchased our fourth RDX in last 8 years. However, our number 4 purchasewas the charm and our first experience at Pohanka with Yong Kim who made it a pleasant painless experience...and best of all plenty of inventory and a great deal. Highly recommend! More
Happy with sales team but not yet with vehicle performance. As a veteran I enjoyed working with Scott, a fellow veteran. Scott made sure I got all applicable veteran discounts and other price breaks. He took th As a veteran I enjoyed working with Scott, a fellow veteran. Scott made sure I got all applicable veteran discounts and other price breaks. He took the time to explain my out-the-door price demands and finance options on 2016 and 2017 MDX's and RDX's. I ultimately opted to lease a new 2016 MDX based on Scott's recommendations. While I now have concerns about the new 9 speed transmission hesitations at low take off speeds, both he and Rick took the time to test the new vehicle on my return visits, and even had the maintenance shop foreman do a test drive with me. Bottom line is that the newer 9 speeds do not stack up with my previous 2004 and 2006 MDX's so I guess I'll just have to "relearn" driving this MDX 2016 and just forget about my earlier 0 - 40 MPH speedier models. On the road above 40 MPH, it's a dream car with lots of great technology. More
Shawn is the BEST!!!! Shawn Walker made this buying experience very seamless and fast. Being that I travel for work I did not have time to go to dealerships to browse and Shawn Walker made this buying experience very seamless and fast. Being that I travel for work I did not have time to go to dealerships to browse and listen to the why this car is so great speech. I emailed Shawn told him what I wanted, what I wanted to pay and he made it happened. The whole experience was effortless. More
Elizabeth Thank You!! Recently bought a car from Elizabeth Kim. She was very professional and put me at ease in buying a car. Had a great experience working with her. She w Recently bought a car from Elizabeth Kim. She was very professional and put me at ease in buying a car. Had a great experience working with her. She was very quick in finishing the transaction after we agreed on a price. I was really impressed. More
Outstanding buying experience and customer service! Elizabeth was very knowledgeable and efficient. She explained every feature of our 2017 RDX, and even helped us sync our phones and upload our contac Elizabeth was very knowledgeable and efficient. She explained every feature of our 2017 RDX, and even helped us sync our phones and upload our contact lists. The entire process went very smoothly and was by far the best car buying experience we ever had. More
Great buying experience Elizabeth/Tish were very patient, knowledgeable and detailed. Elizabeth explained every feature of our 2017 RDX, and even helped us sync our phones. T Elizabeth/Tish were very patient, knowledgeable and detailed. Elizabeth explained every feature of our 2017 RDX, and even helped us sync our phones. The entire process went very smoothly and best car buying experience we ever had. More
Excellent dealership Excellent and respectful staff. They really work with you. I was a difficult customer, however they were still willing to do the best they could to ma Excellent and respectful staff. They really work with you. I was a difficult customer, however they were still willing to do the best they could to make me feel comfortable. If I were to purchase a car again, I'd make sure to come here for it, More
Great buying experience Bought new mdx on Black Friday. Sales and finance process were great. In and out quickly. No hard sell. Great price. Best car buying experience I have Bought new mdx on Black Friday. Sales and finance process were great. In and out quickly. No hard sell. Great price. Best car buying experience I have ever had. More