Pohanka Acura

Sunday, 11 Dec I wanted to say a big thank you to Yasir Raphael and his commitment to my wife and me as customers. We arrived earlier than expected but Yasir was ver I wanted to say a big thank you to Yasir Raphael and his commitment to my wife and me as customers. We arrived earlier than expected but Yasir was very accommodating even though the dealership was not yet open. He was very personable and not at all pushy in his demeanor. He is outgoing and a pleasure to work with, which made our experience looking for a vehicle much more desirable than we had ever expected. Ask for Yasir when you go to Pohanka Acura, you will not be disappointed. More

Disappointing Problems 2 weeks after the sale. The initial sale process was handled by Shawn Walker, primarily through email and phone/text. His communication and efforts were awesome. He was ve The initial sale process was handled by Shawn Walker, primarily through email and phone/text. His communication and efforts were awesome. He was very accommodating, helpful, and friendly. However, 2 weeks and less than 200 miles after driving the 2011 Bmw with less than 33k miles, the check engine light came on. I contacted the dealership for advice. Even though the car has an extended warranty, it wouldn't cover the diagnostic fee. I didn't feel comfortable driving from Richmond to their service dept not knowing how serious the issue was, also not knowing if they could handle the issue, since they previously told me a service reminder could only be reset with a special tool only through BMW, when in actuality there were instructions in the manual on how to do it from the inside of the car. I was reminded how their 30 day warranty would only cover 50% towards the powertrain. I contacted the customer relations person in hopes of getting some type of resolution under the circumstances. I never heard back from that person, instead all responses came from the finance dept. Also during this time I made 3 contacts regarding the payoff of the vehicle traded and the registration of the newly purchased vehicle, I never received any calls back from the 3 different people of whom I was connected to their voice mail. The answers were finally and only received from the same contact with the finance dept when they responded back by email in regards to the mechanical issue with the car. I don't know if the experience would've been different if I purchased a brand new vehicle or their brand vehicle, but I definitely don't feel I received a high level of customer service after the sale. More

Outstanding!!! Hana was extremely helpful and knowledgeable, she shared valuable information with us on the test drive she knows how everything inside the car works Hana was extremely helpful and knowledgeable, she shared valuable information with us on the test drive she knows how everything inside the car works and showed us all the safety features. Hana listended to what we were looking for in our car. She was not too pushy and gave us information on the other brands of cars that we were potentially interested in so we could compare to the Acura. Our experience was better than at any of the other dealerships we visited that day. Hana helped us find our dream car! More

Efficient, knowledgeable, and gracious. The team and Elizabeth Kim were very helpful and knowledgeable. She was gracious but also very articulate communicating just enough but not too much The team and Elizabeth Kim were very helpful and knowledgeable. She was gracious but also very articulate communicating just enough but not too much information at once. She also offered follow up help as needed which we will use. We will have questions about some of the new technological features in the car and are confident that Elizabeth will provide the help and the answers. More

A great experience. I never thought that buying a new car could be so easy and stress free. I'm extremely satisfied with the level of great costumer service that Hana and I never thought that buying a new car could be so easy and stress free. I'm extremely satisfied with the level of great costumer service that Hana and the rest of the employees provided me with. More

Yong Kim at Pohanka We just purchased our fourth RDX in last 8 years. However, our number 4 purchasewas the charm and our first experience at Pohanka with Yong Kim who We just purchased our fourth RDX in last 8 years. However, our number 4 purchasewas the charm and our first experience at Pohanka with Yong Kim who made it a pleasant painless experience...and best of all plenty of inventory and a great deal. Highly recommend! More

Elizabeth Thank You!! Recently bought a car from Elizabeth Kim. She was very professional and put me at ease in buying a car. Had a great experience working with her. She w Recently bought a car from Elizabeth Kim. She was very professional and put me at ease in buying a car. Had a great experience working with her. She was very quick in finishing the transaction after we agreed on a price. I was really impressed. More

Shawn is the BEST!!!! Shawn Walker made this buying experience very seamless and fast. Being that I travel for work I did not have time to go to dealerships to browse and Shawn Walker made this buying experience very seamless and fast. Being that I travel for work I did not have time to go to dealerships to browse and listen to the why this car is so great speech. I emailed Shawn told him what I wanted, what I wanted to pay and he made it happened. The whole experience was effortless. More

Happy with sales team but not yet with vehicle performance. As a veteran I enjoyed working with Scott, a fellow veteran. Scott made sure I got all applicable veteran discounts and other price breaks. He took th As a veteran I enjoyed working with Scott, a fellow veteran. Scott made sure I got all applicable veteran discounts and other price breaks. He took the time to explain my out-the-door price demands and finance options on 2016 and 2017 MDX's and RDX's. I ultimately opted to lease a new 2016 MDX based on Scott's recommendations. While I now have concerns about the new 9 speed transmission hesitations at low take off speeds, both he and Rick took the time to test the new vehicle on my return visits, and even had the maintenance shop foreman do a test drive with me. Bottom line is that the newer 9 speeds do not stack up with my previous 2004 and 2006 MDX's so I guess I'll just have to "relearn" driving this MDX 2016 and just forget about my earlier 0 - 40 MPH speedier models. On the road above 40 MPH, it's a dream car with lots of great technology. More

Excellent dealership Excellent and respectful staff. They really work with you. I was a difficult customer, however they were still willing to do the best they could to ma Excellent and respectful staff. They really work with you. I was a difficult customer, however they were still willing to do the best they could to make me feel comfortable. If I were to purchase a car again, I'd make sure to come here for it, More