Pohanka Acura

Customer Service is Key The customer service at Pohanka was amazing. I worked with Shawn and Hana to purchase a used 2016 MDX. I have been in many other dealerships and they The customer service at Pohanka was amazing. I worked with Shawn and Hana to purchase a used 2016 MDX. I have been in many other dealerships and they were a cut above the rest. They even drove me where I needed to be and dropped my car off at my house. Shawn was very knowledgable about the vehicle and Hana is such a doll to work with. I would definitely work with them again! Customer Service is key to me. I will pay extra to have great customer service, but I don't think I had to a Pohanka! More

Hana Supandi We worked with Hana and she made buying a car a nice experience and made exceptions to their process since we were traveling form SE North Carolina. We worked with Hana and she made buying a car a nice experience and made exceptions to their process since we were traveling form SE North Carolina. She made sure everything was in order when we arrived and it was. She explained most of the cars features and demonstrated them on a test drive. Very difficult to cover every detail the first time. She is highly focused to make buying a car or SUV a pleasant experence and is on a jouney to become an outstanding sales resource for Pohanka Acura. More

Excellent experience buying a 2016 TLX with Anas Najjar My car buying experience with Pohanka Acura with Anas Najjar was simply amazing. After a test drive with Anas explaining all of the features of the c My car buying experience with Pohanka Acura with Anas Najjar was simply amazing. After a test drive with Anas explaining all of the features of the car we started talking price. I gave him the price I wanted to pay and he came back lower than my requested price using an online deal. I walked away feeling like Anas had sold me an awesome car and he got me the best deal he could. I would definitely recommend Anas to anyone in the market for a car at Pohanka. More

Great used car buying with Hana Supandi We've just bough a used 2013 Santa Fe at Pohanka Acura, and Hana was very efficient for the deal : all was clear, the presentation of the car was perf We've just bough a used 2013 Santa Fe at Pohanka Acura, and Hana was very efficient for the deal : all was clear, the presentation of the car was perfect, and we were able to complete the process very efficiently. I strongly recommend buying your car there, specially with Hana. Antoine More

Excellent customer service and focus, and expedient process Elizabeth worked tirelessly to get me the excellent deal I was looking for, and made the new vehicle car buying experience about as efficient and seam Elizabeth worked tirelessly to get me the excellent deal I was looking for, and made the new vehicle car buying experience about as efficient and seamless to me as it can be. This is my 6th new vehicle with Pohanka Acura over the last 11 years, and they keep getting it better and better making the experience as customer focused and friendly as possible, and I will continue to purchase my vehicles at Pohanka. More

A great car buying experience with Anas Najjar Anas kept up with the email communication on our inquiry for a 2016 MDX and spent time to explain about the car features as well as a test drive for d Anas kept up with the email communication on our inquiry for a 2016 MDX and spent time to explain about the car features as well as a test drive for demonstration. He is knowledgeable about the product and courteous, not pushy. We agreed on the sale price within half hour, which is something we did not experienced with other car buying deals. We definitely recommend Anas and Pohanka!!! More

Excellent car buying experience with MR Yong Kim. This is our second Acura my wife and I purchased from MR Yong Kim from Pohanka Acura. MR Kim was extremely helpful and informative throughout the tran This is our second Acura my wife and I purchased from MR Yong Kim from Pohanka Acura. MR Kim was extremely helpful and informative throughout the transaction. We specifically scheduled an appointment with Yong Kim based on our previous relationship when we purchased our first Acura several years ago. We are very pleased with our new car and the kind assistance from Yong. He is a pleasure to work with. More

Hana's Great Service Hana did an awesome job! Her knowledge of the MDX was so good. She walked me through all the different features during test drive and at delivery. S Hana did an awesome job! Her knowledge of the MDX was so good. She walked me through all the different features during test drive and at delivery. She really knows her stuff! More

Hana's Outstanding Service Hana did a great job. Her pleasant personality and knowledge about the Acura made it easy for us. She was persistent in pointing out benefits of the Hana did a great job. Her pleasant personality and knowledge about the Acura made it easy for us. She was persistent in pointing out benefits of the Acura. Her phone call on the day we were about to purchase another car was convincing and led to our purchase of the Acura. Will recommend her to our friends who are considering buying a new vehicle. More

A great experience with a great team, from start to finish I spent many hours working with Anas Najjar at Pohanka Acura to find the right Acura at the right price. He was very patient with me - I visited their I spent many hours working with Anas Najjar at Pohanka Acura to find the right Acura at the right price. He was very patient with me - I visited their dealership several times over several days and test drove several different cars; mostly because I was unsure of exactly what I wanted. I also had a trade-in that needed a little TLC for which they gave me a very fair offer. Anas never showed impatience when I tested 4 different SUVs between used RDX and MDXs. Their pricing is extremely aggressive. It's clear that they want to start the conversation by having the lowest list price in the area. Everytime I extended a search for a specific model they were showing up with the lowest price. Throughout the process, Anas and Jamaal (Sales manager) made me feel very at ease. I had my preconceptions about how the negotiation process would go, expecting it to be very intimidating and stressful. They disproved my assumptions by making it really easy, casual, and I never once felt pressure to make a decision I was not comfortable with. There were times that we did not agree on a price, but it's not like they were pushing me any more than I was pushing back at them. All in all I was really happy with the whole experience. When the hardest part is figuring out what car you want, I'd say it went pretty well. I went in planning to buy a used 2016 RDX, and ended up leasing a brand new 2017 MDX and I could not be happier with that decision. Their professionalism and courtesy throughout the process made me much more comfortable with my decision. I encourage anyone in the market for an Acura to stop in and ask for Anas. More