Pohanka Honda of Fredericksburg

I was willing to travel over an hour to purchase a used vehicle at Pohanka Honda because I knew the dealership had a good reputation. Judaea Horn was the sales associate with whom I spoke when I first cal vehicle at Pohanka Honda because I knew the dealership had a good reputation. Judaea Horn was the sales associate with whom I spoke when I first called about the car -- she was incredibly helpful, knowledgeable and responsive. I never felt rushed or pressured, and she and the service department did all that they could to make the car perfect for me. A number of times Judaea said that she wanted me to love the car and be happy with my purchase, and I can honestly say that I am. Thank you, Judaea!! More

Cliff Jackson was patient, straightforward, customer-oriented, humble, and knowledgeable. He took time to listen to my needs for a CR-V and budget, explain all questions, and sought options ava customer-oriented, humble, and knowledgeable. He took time to listen to my needs for a CR-V and budget, explain all questions, and sought options available to meet my expectations. He did not use tactics, game or pressure, helped me be informed to make the final decision. And I was definitely a picky, meticulous and persistent customer. Also, Joseph Rafanello at the Financing Office was very competent. We got the paperwork and all explanation done within less than 20 mins. After all, I left the dealership with a beautiful, new CR-V EX more than I had expected with a satisfying purchase price and a strong good impression of customer service and sales from Cliff and his team at Pohanka. More

Carlo is a wonderful sales person and goes the extra mile to make sure that I felt comfortable about the deal and the vehicle. He took my desires presented via email and crafted the perfect vehicle for me. to make sure that I felt comfortable about the deal and the vehicle. He took my desires presented via email and crafted the perfect vehicle for me. This is the third vehicle I have purchased from the dealership and the second vehicle that Carlo helped me with. I look forward doing business with this dealership and Carlo in the future. More

Overall this dealership was very pleasant to deal with and the staff were very friendly and helpful. Richard updated me via email on the status of the vehicle I was interested in every step of the way whi and the staff were very friendly and helpful. Richard updated me via email on the status of the vehicle I was interested in every step of the way while it was going through Service and Detail (they had just taken the car in on trade). When it was time for me to test drive he did his best to tell me what he knew of the car, and it was understandable he didn't know the car completely since it was not a brand he is used to selling. The buying process was smooth and Richard did his best to speed things up since I was there until after closing. The major factor in me rating this dealer 4 stars out of 5 is the fact that the salesperson did not inform me he would be drilling two holes into my car. Before I took delivery I noticed the car did not have anywhere to mount the front license plate and the whole front bumper was smooth (which I would have preferred to keep it that way). After delivery, I noticed that my salesperson had DRILLED two holes into my front bumper for my license plate and also put the license plate on too tight to where it scratched the bumper. As a car enthusiast, I take pride in how every part of the car looks, and it infuriates me that he practically ruined my bumper without my permission. I had planned on buying a mounting bracket for the license plate, so it wouldn't ruin my bumper. Now, looking at prices online, I'm going to spend $400+ easily to replace what he shouldn't have done. I understand most people would not care if you did this, but it would be nice to ask before drilling into my new car. More

I must say Pohanka Honda of Fredericksburg gave me again the greatest service. This is one reason I always go back and tell others in my family about the service. Mr. Hamilton, my sale rep was very pers the greatest service. This is one reason I always go back and tell others in my family about the service. Mr. Hamilton, my sale rep was very personable, answered all my many questions, went the extra mile as to take care of finding and selecting the vehicle I wanted. I loved the fact that he never tried to pressure me into a new car but listened to what I was looking for and took care of it. Most importantly to me, He was very considerate to my grandson (16 years old) who is purchasing my other Honda CR-V 2002 from me. He treated him as a young man with such respect. Mr. Hamilton spoke and advised him with pointers about the CR-V he was about to own. My grandson stood tall. I would like to thank Mr. Hamilton for all the time, efforts and speedy service he took with my family. Thank you Honda for such an outstanding employee. Thanking you, Brenda Steele More

Tamika and Sabrina were awesome. Not only did they convince me that I needed a new 2013 Honda CRV rather than a preowned one, they gave me lunch, and while I waited for the door guards to be installed convince me that I needed a new 2013 Honda CRV rather than a preowned one, they gave me lunch, and while I waited for the door guards to be installed, they set me in a super massage chair. It was the best car-buying experience ever! Danny Wrigtht was great and gave me the best deal possible. Truly an awesome team! Thank you. More

Had a wonderful experience working with Bill Hamilton in buying our family vehicle and Brandon Johnson in financing our vehicle. After purchase, we encountered a small issue with our new vehicle and Bill t buying our family vehicle and Brandon Johnson in financing our vehicle. After purchase, we encountered a small issue with our new vehicle and Bill took care of it immediately. We were extremely pleased with their superior level of customer service and will return there again for future purchases! More

We had a fantastic experience at Pohanka Honda with Tamika Morefield as our sales consultant. She was very knowledgeable, efficient, and personable. The price on our Honda was very reasonable and the v Tamika Morefield as our sales consultant. She was very knowledgeable, efficient, and personable. The price on our Honda was very reasonable and the value given for our trade was not "low ball", which is always a concern. Tamika negotiated a great deal for us and even threw in a shirt for hubby! Most car shopping experiences are truly painful- from the pushy salespeople to the inflated prices- this was none of those. Beautiful dealership, friendly people, great prices, awesome experience. More

I traded in my Hyundai Tuscon for the Honda C-RV and Bill Hamilton made it the easiest process ever! He took great care of me and I feel as though he went above and beyond to make sure I was happy with my p Hamilton made it the easiest process ever! He took great care of me and I feel as though he went above and beyond to make sure I was happy with my purchase and even after the sale with the installation of my running boards. I would highly recommend this dealership and Bill Hamilton. More

Sheer waste of time, efforts. Do not trust their internet department. THEY DO NOT STAND BY THE QUOTE THEY GIVE YOU. I was working with the Carlo Rubio from the internet department. I have multiple emails fro department. THEY DO NOT STAND BY THE QUOTE THEY GIVE YOU. I was working with the Carlo Rubio from the internet department. I have multiple emails from him confirming the price, and the date of purchase. We drove from Richmond to Fredricsburg to buy 2014 Odyssey EX L RES. Carlo was insistent that he will give me the price that he quoted. We reach there and we were told that Carlo was not in the office. Maureen came out of the building and said that Carlo is not there but she will honor whatever Carlo has committed. I confirmed... Are you sure and she said - Yes. So we went around to pick the color. We finalized one. We test drove the vehicle and said we wanted to buy it. She looked at the price and said I cannot do it. I don't know how Carlo committed to it... Jeez... It was your team member you should know it... Don't waste my time. She said that she would have to talk to the manager. And she was out for a long time. She came back and asked me for a competitor's quote that Carlo was trying to beat and I gave her that. I also told her that we were going for lunch and if we do not hear back favorably by the time we were done with our lunch, we will go back to Richmond. She called me 10 minutes into the lunch and said her manager wants to talk to me. I asked if you guys are ready to give me the car on the quoted price and she said my manager has worked out the numbers. Her Manager Kingsley Kwakye, probably the worst sales person ever, came out and said that he cannot match the price. All of us were furious. He opened up the price sheet and said that this is the price sheet that he has. I told him about the discounts that are not included in the sheet and he said yes those are not included. He was ready to haggle the price with us and did not give us the price that he could have sold the vehicle for... He said it was my employee who was at fault.... We all knew that and there was no point telling us that one more time... Every time we asked for a reason, he blamed his employee... kudos to his management skills. Finally, he offered us gas that we wasted by driving from Richmond to their dealership. I will actively let all my friends, family, colleagues and all possible social media know about my experience at this honda dealership. More