Pohanka Hyundai of Fredericksburg

Hyundai Service Only. Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love Recently I had Mohave my oil changed and I went to Pohanka. When I bought my car there I was very and still love the car. So I took the car I love to the service department for an oil change and a thorough checkup. The job was quickly completed for me, I had very little wait time. For an older person that is a very nice to have in the department. I will continue to take my car to Pohanka Service Department. KPM More

This dealership is a complete ripoff. They add in a $4000 charge for “protection” which is literally what the Hyundai app does for free. Their customer service is awful They add in a $4000 charge for “protection” which is literally what the Hyundai app does for free. Their customer service is awful More

I was ripped off, overprice charge. Poor customer service. Can’t think of ever going back there again . I advise anyone with a Hyundai service need go anywhere else but not here. Poor customer service. Can’t think of ever going back there again . I advise anyone with a Hyundai service need go anywhere else but not here. More

Very unprofessional and their cars are all repaired and overpriced. Had a horrible experience with Steven the sales guy and the owners son who was just leaning against the counter with his team with no cus overpriced. Had a horrible experience with Steven the sales guy and the owners son who was just leaning against the counter with his team with no customers because of their customer service. More

I visited Service Dept on April 1, 2022 to have my yearly inspection While some may think this is no big deal when you are 81 it is a big deal. They serviced my car immediately so I would not have to wait inspection While some may think this is no big deal when you are 81 it is a big deal. They serviced my car immediately so I would not have to wait for the shuttle serice to get bck in The technicians always treat me with such warm respect. Thanks again for your splended service!! More

Service department only, I cannot speak of the sales department. I have taken two vehicles for oil changes here. I was there at 6 when they opened both times. 1st took three and a half hours. Second too department. I have taken two vehicles for oil changes here. I was there at 6 when they opened both times. 1st took three and a half hours. Second took 4 hours. So be prepared to wait a good while. My real issue is that they are not very knowledgeable about the vehicles that hyundai sells. I took my car in for an oil change and an issue with the interior ambient lighting of my car. I was told I would need an appointment for the ambient lighting issue. Their next appointment was a month away. I took that appointment. It was for 7am even though I'm pretty sure the techs don't actually get started until 8. At 8:37 the tech comes back with my car and tells me my car doesn't come with ambient lighting. I know it does, it used to work and it happens to be a standard feature for that car. I tried to show him a hyundai forum where other people have had the same issue. He didn't care. He took the car back again and said he did a reset and that again that didn't come on my car. The service writer also stated that my car doesn't have this feature. So I must just be crazy because it worked before! So I left there, went to another hyundai dealership and without an appointment, they fixed the problem within 20 minutes and had me on my way. I think that the techs and the service writers should take a few minutes with their customers, maybe spend a little more than just a minute or two researching the issue with their car instead of saying that their car didn't come with that. Completely ridiculous and unprofessional. More

Between myself and my family members, we have purchased 5 vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I vehicles in the past from Pohanka of Fredericksburg. In the past, they had great customer service. However, after this last attempt at a purchase, I will not recommend this location nor buy from this location again. My husband, myself and my father-in-law went in to purchase a vehicle on July 1st for my father in law and were prepared to pay cash on the spot for the car. We were working with a salesman named Afshar. My father in law was looking for some features and color on the car and they did not have one in stock with the features and color he wanted. They were able to find a vehicle at another location with the features, but not the color. We were told if we put a deposit of $1000, the car would be put on a truck and delivered within 2 days. If he didn't like the color, we could get the deposit back the same day. We put the deposit down right away after we clarified twice we would for sure get the deposit back the same day if we didn't like the car. Two days later we called Afshar to see if the car had come in (Saturday). He said no but it should be there Monday. Monday comes and we contact him again. He said it's still not in but should be there the next day. We called again the next day and was told the same thing. Wednesday (6 days later) comes and we call again to check on the car. At that time, Afshar advises the car was sold to someone who paid $5000 over asking price. We were upset enough about that, but then told him we'd be coming by to get the deposit back. They had already cashed the deposit check for a vehicle we never even saw. We were then advised since we did a deposit by check, we couldn't get the check the same day and it would need to be sent from corporate to them and then mailed to us. I told Afshar I didn't want it mailed to us and we would pick it up at the dealership when it arrived. He said it would be there in a day or two. Two days later we called to see if it came in and were told another couple of days. Each time, he would put us on hold and "check with his manager". The same trend as the vehicle arriving. After checking multiple times and getting the run around and getting the managers voicemail when trying to contact him instead, we finally asked for corporates number. Only then was the manager put on the phone with us. To his credit, Sam did follow up with us and get us the deposit back, but it was 2 days after we contacted him and 16 days after the deposit was made. We literally had no vehicle option and had to wait 16 days to get our money returned. More

After receiving very poor customer service yo8on my Hyundai from Pohanka; I am still being haunted by excruciatingly bad customer service. They tacked a "Warrantee" on to my car note. (After I specific Hyundai from Pohanka; I am still being haunted by excruciatingly bad customer service. They tacked a "Warrantee" on to my car note. (After I specifically asked them not to.) Now despite numerous attempts to the contrary, they refuse to honor this bogus, expensive Warrantee. As a matter of fact, at this point, they won't even return my phone calls. Buying a car from there was a mistake that I will be paying for for several years. I must now go over their heads and contact Hyundai directly. More

If I could do a minus star I would. My daughters 1st time buying a vehicle on her own, and It was a disaster! Not new but new to her! Her first car made it across town before the check engine light came time buying a vehicle on her own, and It was a disaster! Not new but new to her! Her first car made it across town before the check engine light came on and the car stalling. While in the process of getting put in her 2nd car, the previous owner of the first car contacts her and tells her she had the same issues with that car! She had purchased it, spent money on fixing it, just to return it herself! They told her it would not be resold with the issues! So my daughter was put in her second car. Within a week, check engine light came on and drinking antifreeze like crazy. Take it back and their mechanic reset the check engine light. My daughter knew they just reset the light. The car is taken to Radley Chevrolet and was told by their mechanics that it needed an engine and catalytic converter. Pohankas mechanic said Radley Chevrolet was wrong and reset the check engine light once again. Once again my daughter comes to pick up her car for the check engine light to come back on in Pohankas parking lot. The car was taken back to Radley Chevrolet and this time the mechanic used a camera and video to prove the car needed a new engine! At this point my daughter received a rental to use. Mind you she had been getting rides to work this whole time and her first car payment is due in 3 days. She got use of a rental for about 1 week. Almost 3 weeks without her car! What came of this? They paid off the note on her car, is giving her deposit back (can take up to 7 days) and let her leave without a rental to go to work and pay her bills! My daughter is hard working and sometimes works 3 jobs just to help others! I always taught her to buy what she could afford which has been used cars from family members. She finally saved her money and built her credit just to get screwed by the very 1st car lot she went to. Beware of this car lot! You could do better buying a car on the side of the road vs them. Apparently their mechanics just know how to reset check engine lights vs actually diagnosing and repairing issues. The owner wouldn’t even look my daughter in the face today. Coward! I hope no one in his family is taken advantage of like my daughter was. So now she is without a down payment and a car for another week? I am happy my daughter maintained a good attitude at the dealership. I wouldn’t have. My daughter was raised to treat people the way you want to be treated! Sounds like the owner should do the same. FYI don’t reply for my daughter or myself to contact you. You have almost a month to make this right! More

One of the reasons I bought from this dealership was the promise of regular maintenance. I’ve been turned away multiple times now when trying to have my car serviced. Beware pretty words and empty promise promise of regular maintenance. I’ve been turned away multiple times now when trying to have my car serviced. Beware pretty words and empty promises. More