Very Disappointed with the service that I received on my Genesis.. I have been at this service location before and was satisfied with the customer service, But this time around it was not even close. First I worked with Dmitri the service writer. I needed an oil change and decided to replace my turn signal bulbs in the front due to brightness going down 70%. First he quoted me $60 for an oil change. Keep in mind I have been there before and knew he was jacking the price up about 60%, I asked him what was the difference and he tried to tell me that the oil changed to synthetic mix..... I laughed in my mind and responded to him that it's always been Synthetic blend. after stumbling around he said that pohanka changed their oil supply company and now its double the price (great business move). I decided to move forward because I was going on a road trip out of town the next day and just needed to get it changed.
Now the turn signal bulbs... he would not give me a price on the spot and said he would call me later with the quotes. I left the car and went back to work. 3 hours later I get a text that said my car was ready, never did get that call with the quote. I called and spoke with Dmitry he said the oil was finish, I asked about the bulbs and he said that was done as well... ok how much? he said $42... again I have done this before the Bulbs cost $5 a piece and I have had them replaced once already for about $20. I did not feel like arguing with him since I needed my Genesis for the next day. If I agree to the price it would not be an issue the part that gets me is this. After getting my car back I realized that they only replaced one of the bulbs. If you look at the difference between the one the replaced and the other it's like night and day.
One thing to overcharge customers... But it's just stealing if you overcharge and also dont render services paid for...
What a disappointment!!