On a Monday, we took our electric vehicle (EV) in for a 15,000 mile service and because Bluelink stated that the battery recall was resolved. I made an appointment and brought the vehicle in. The service technician said that he knows nothing about EVs and that it is just a tire rotation. I said, "no, it's a more major service at 15,000 miles and we need the battery replaced due to the recall." We didn't expect the service to be complete in one day because why would Hyundai keep a battery in stock when there is a year-long recall that spans several model years?!!? On Friday, a full five days later, we received a call from the service technician telling us we can pick up our car, that the service was performed and the new battery was ordered but that we will need to bring the car back when the battery is delivered. Why we had to go a full week without our vehicle for a 15,000 mile service is unclear.
When we arrived, the service technician was not there. Another service technician could not find any paperwork for our car. We still don't know whether the 15,000 mile service was performed. If anything was found that needed repair, we don't know. We don't even know if, at a minimum, whether the tires were even rotated.
We are supposed to get a call back when the batter that was ordered for us arrives and is in stock. That was a month ago and we have not received a call yet. Maybe that battery fell off the container ship in the ocean? Maybe that battery was given to another customer since there was no record of our visit and our service? Who knows? We're moving and will be using another Hyundai for service in the future. We won't miss Pohonka Hyundai. I recommend driving out of your way if you think you can get better service (or leave feeling confident that the service was done) at another Hyundai dealership.