I purchased a 2018 Hyundai Sonata last Wednesday (11/8/17). I hadn't purchased a new card since 1995. With that said, I was not looking forward to going to any dealership anywhere. I've heard the horror stories.
Late Monday night, I was online and submitted my information and was informed that 3 dealers would reach out to me the next day. Mr. White from Pohanka was the first call. (FYI. I didn't receive another call until after 2pm the same day. I did not visit any other dealerships.) I believe it was 8:53am. He really tried to set up a time for me to come in but when I would not give a definite time, he settled for a range. He was aggressive without being irritating. I went in around 11:30am.
I could go on and on about their sales process and yes, it was a process. But one thing for sure, I left the dealership on that first day (Tuesday) without a car. I gave them my word I'd be back on Friday and I could see the disappointed look on all the faces involved. I went back the next morning (Wednesday) and completed the purchase. I'm sure that I could have shopped 3 or 4 dealerships and squeezed out more savings. But at what cost? Mr. White and others did listen and did get the car and color I wanted.
I'm sure they have other great sales people. But for my money, I'll place it with Mr. White every time.