DO NOT GO HERE! UNORGANIZED is just the beginning. INCAPABLE is their downfall and CONDESCENDING is their closer.
How do I reach out the day before I’m about to come buy the car and you tell me the car is available just to make me waste my time the next morning, run me through an hour of sales protocols knowing the car is not in your lot?
Note: I called yesterday afternoon at 6pm to confirm the availability and came in to my appointment at opening the next day.
When exactly was the car sold? Why not give me a call?
Because they’re hoping to pull a fast one on you. When I was notified it was unavailable the salesman IAN gave me the great news!! THERES A CAR JUST LIKE IT AVAILABLE! (Spoiler: it was not) They tried getting me into the base trim and I’m sure they’d have tried to get me to pay the same amount.
IAN then assured me him and TIM the manager would work something out for me. So I sit there thinking maybe they’ll give me a deal on a higher trim for the inconvenience or on a similar vehicle at the bare minimum a true explanation and honest apology. What TIM would eventually come and ask is “Is there anything else I can do for you?” “Okay, well have a great day.”
That’s not management that’s an embarrassment. At least IAN was a polite liar. If this is what management is like at POHANKA do not shop here. It only goes down hill from there.