Pohanka Hyundai

After having a terrible experience with another dealership, I contacted Danny Pena at Capitol Heights Pohanka Hyundai. I told him the exact vehicle I wanted and that I had a quote from that other dealership, I contacted Danny Pena at Capitol Heights Pohanka Hyundai. I told him the exact vehicle I wanted and that I had a quote from that other dealership; he immediately sent me photos of the vehicle (in stock) and promised to match the quote. I drove from Virginia, they had the vehicle, matched the quote, made arrangements for my rental car to be picked up and I drove home that day in my new car! The entire process was seemless; everyone at the dealership was professional and the customer service was excellent. I highly recommend Danny and the team at Pohanka; thank you! More

My car buying experience at Pohanka Hyundai was fun and quick. I had an idea of what I wanted and LaShawn my salesperson gave me all my option plus their pros and cons so I could make an informed decision. quick. I had an idea of what I wanted and LaShawn my salesperson gave me all my option plus their pros and cons so I could make an informed decision. I decided to purchase a 2010 sonata and I was given a great price the first time. I think I was completely done with the process in 2 and a half hours which went by fast. Their facility is huge, clean and the sales team are very welcoming. I think almost everyone said hi when they walked passed and we were offered refreshments by a couple people. Definitely go to Pohanka they will keep you laughing and you will get a good deal. GREAT people More

Danny Pena was very helpful. He was patient and showed me and my family courtesy. I was happy to see that someone their at Pohanka spoke spanish. I took my kids with me so they could translate but Danny help and my family courtesy. I was happy to see that someone their at Pohanka spoke spanish. I took my kids with me so they could translate but Danny helped us. Gracias Danny por un trabajo bien hecho estoy sumamente alegre con mi Hyundai Accent Rojo! More

My experience with Min Park was excellent. Very patient and stress free. He guilded me every step of the way because I was a first time buyer. I will be referring him to all my friends, co workers and fami and stress free. He guilded me every step of the way because I was a first time buyer. I will be referring him to all my friends, co workers and family. More

We visited this dealer because we wanted to see a specific car that we were wanting to purchase at another dealer that we really liked. We were up front and honest about this with every person we enc specific car that we were wanting to purchase at another dealer that we really liked. We were up front and honest about this with every person we encountered but they insisted on trying to beat or match the deal that we received. They were aggressive and pushy and I didn't feel comfortable at all there. They kept mentioning that they had a brand new facility but never actually told me what "deal" they were planning on giving me so I suspect it was all talk. They refused to give me anything in writing and I didn't trust them at all. I will never be going back there again. They should be very careful because Ourisman Hyundai of Bowie is very close and the buying experience is totally different. Everyone is up front and honest and they aren't afraid to back up their words with paper. I highly recommend them. More

I looked to buy my vehicle through both Costco's car buying service as well as USAA's car buying service. Pohanka was one of the dealerships that came up. Delphine of Pohanka was the only salesperson buying service as well as USAA's car buying service. Pohanka was one of the dealerships that came up. Delphine of Pohanka was the only salesperson to call me, rather than sending me an email response. Delphine was very helpful and together with the sales manager was able to beat USAA's target price by hundreds of dollars. She exerted no pressure on us to purchase anything we did not want, she even offered us her discount for extras if we wanted, which we did not end up purchasing. Financing was a breeze. Delphine took care of everything. We just sat there as she walked papers around the dealership. She arranged for our trade-in without the vehicle even being present, just form our description and a couple of pictures and they kept their word on the valuation even when we brought it in the day after the sale. The only time we had to get up was to see the vehicle and go to the business office to sign the paperwork. By the time we were finished with the paperwork, Delphine had our car ready and waiting for us. She then patiently explained all the features and hooked up my phone to the Bluetooth. We were at the dealership just 2.5 hours and then drove home in our new Elantra. We thank USAA, Delphine Wilks and Pohanka for a great car buying experience. More

Mr. Anene went out of his way to provide not only the best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Anene gave me the best price. He also gave m best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Anene gave me the best price. He also gave me a careful, honest explanation of the price and the process of buying a Sonata. Everything about the process was smooth and I am very happy. I wholeheartedly recommend Pohanka Hyundai, and especially Mr. Anene. More

I did buy a car there but would never again.... Customer service is poor at best... Service dept took forever... Unprofessional. Got a trainee pawned on me who was more concerned with his Facebook page... service is poor at best... Service dept took forever... Unprofessional. Got a trainee pawned on me who was more concerned with his Facebook page... No one wants to have time wasted especially when u come prepared.... Didn't even give me a full tank of gas... Called min... He apologized... Didn't even offer a gas card... Really!!! Poor service More

I was looking for a new vehicle because I needed more room. I checked a few Hyundai dealerships and Min was about one of the less interested person to put any effort for me to buy a car from them. He tol room. I checked a few Hyundai dealerships and Min was about one of the less interested person to put any effort for me to buy a car from them. He told me during the conversation that "I would never do that for a customer", "I do not think the car will come in that color" and other comments that kept making think that he was just not interested in me to buy a car from them. One of the best comments was "when you are ready I will give you the best price possible"! I already had a very good quote from College Park (were I ended up buying my NEW car!!!!) The exterior and interior colors I wanted the accessories I wanted!!! everything he said that it might not come!!! More

I originally set an appointment to meet with Ronnell Seales. When I arrived at the dealer for my appointment however, I was told that Ronnell wasn't there yet. I then called him and he told me that he w Seales. When I arrived at the dealer for my appointment however, I was told that Ronnell wasn't there yet. I then called him and he told me that he would be there very soon and to speak with another guy who was supposed to be waiting for me- turns out that guy wasn't there either. When I called Ronnell back he then decided to ignore my calls. He never did show up so I ended up speaking with another sales person. This guy was nice and friendly but he had no idea what cars they had on the lot, or even how to navigate the dealer's website. I told him that there was a specific car that I was interested in that was listed on their website. When he was unable to find it and told me they didn't carry the car, I pulled out my laptop and showed him myself. He told me that this car was at another location and he would contact that location the next morning and then give me a call. He never did call and I never heard any more from Ronnell either. I was really excited about buying a car from Pohanka Hyundai because I was referred through the Navy Fed Auto Buying Program. However, after this experience I went elsewhere and got a much better deal. I am definitely going to contact Navy Fed about the experience. conclusion: TERRIBLE CUSTOMER SERVICE, DON'T BUY HERE! More