Pohanka Hyundai

I started out at this dealership with another sales person that kept me waiting for almost an hour in order to test drive 1 vehicle. I wasn't sure whether I wanted an SUV or a car and wanted to test d person that kept me waiting for almost an hour in order to test drive 1 vehicle. I wasn't sure whether I wanted an SUV or a car and wanted to test drive both. This sales person didn't want to make the time to work with me and gave me erroneous information when talking about the vehicles. Mr. Seales offered to take over and walked me through the pro's and con's of SUV ownership vs car ownership. I test drove 2 SUV's the Tucson and the Sante Fe. I loved the Santa Fe, but thought it was just a little too big for my driving purposes. Mr. Seales was very patient. He was very knowlegeable about all vehicles that I wanted to test drive. He spent 4 hours with me answering all my questions. My last car was a Honda. It was 16 yrs old. I loved that Honda so this was my first time having to purchase a car all on my own. The experience overall was very comforting, I wasn't rushed and appreciated his patience. When I made the final decision, I called him up and he came by to pick me up (I no longer had a car) and we finalized the paper work and took a quick review of how the car works. Once he turned me over to the finance department again everything went smoothly and I have a car note that doesn't break my budget. I am loving my 2013 Hyundai Sonata Limited. I only wished that I had the backup camera but you can't have everything. I would definitely recommend Pohanka Hyundai to others. This actually is the 2nd car I have purchased from Pohanka. I once purchased from Pohanka Oldsmobile. I look forward to the relationship I will build with service for the up keep of my car. My first appt is scheduled for Wed, October 10, 2012 and I am sure they will resolve whatever issues I have. More

Mr. Min Park went out of his way to provide not only the best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Park gave me the best price. He also gave best customer service, but also the best deal. I was contacted by all of my area Hyundai dealers and Mr. Park gave me the best price. He also gave me a careful, honest explanation of the price and the process of buying a new Sonata. Everything about the process was smooth and I am very happy. I wholeheartedly recommend Pohanka Hyundai, and especially Mr. Park. More

I liked the cheapest out-of-door price compared in 50 miles around zip code 22312, and give Min Park's extra mile service a 5 of 5. miles around zip code 22312, and give Min Park's extra mile service a 5 of 5. More

I was initially attracted to Pohanka Hyundai because of the professionalism of my Sales Associate, Bill Edwards. His responsiveness to my questions, keeping me informed about all details of my car and abi the professionalism of my Sales Associate, Bill Edwards. His responsiveness to my questions, keeping me informed about all details of my car and ability to communicate in a timely manner both via email and phone made this an awesome car buying experience. The process was easy, the professionalism was second to none, and I would recommend both Bill and Pohanka Hyundai to everyone. Happy driving! More

Did the classic "Bait and "Switch" quoting me a price on the phone which was confirmed by email by the sales rep, Raquel Eaton. That email detailed all options and "Switch" quoting me a price on the phone which was confirmed by email by the sales rep, Raquel Eaton. That email detailed all options and the make, model and year. Knowing how many dealers do the bait and switch, I contacted the general sales manager (Kip Douglas) via email to confirm the pricing prior to traveling to the dealership. He would not honor the price confirmed by his sales rep and proceeded to tell me there is no way anyone would sell the vehicle for the price his sales rep had just confirmed with me. He failed to acknowledge the commitment his sales rep made and his actions suggests that the sales reps have not accountability for how they represent the dealership and can not be trusted to do so, despite being told that the price agreed to had been approved by management. They also did the bait and switch on model year, saying their pricing was based on a 2012 rather than 2013 model, when 2013 was cited in all of our written correspondence. Kip Doughlas then quoted me a price that was close to $2,000 more than what his sales rep quoted me. The Stay clear from Pohanka Hynudai. More

I hate buying cars...I'd really rather have a root canal than go to a car dealership. However after buying from Pohanka, I no longer feel that way :) I found a used Santa Fe I liked online however had than go to a car dealership. However after buying from Pohanka, I no longer feel that way :) I found a used Santa Fe I liked online however had no way to go look at the car as our only vehicle was in the shop. Diego, our salesperson, was awesome! He followed up with me via email and phone. He came out to our house (30+ miles away) and picked us up in the vehicle to take us to the dealership. He was warm, personable, knowledgeable, and efficient. We were never turned over to another manager or supervisor - we only dealt with Diego and Finance. We had had a foreclosure on our credit and weren't sure how easy it would be to finance a car - Pohanka made it a breeze. Michael, in Finance, was great - there were no hard sell tactics, just efficient, knowledgeable, caring service. If I had known buying a car could be this easy, I would have done so much sooner - I would definitely buy from them again! More

Dealership was a great. Min Park found the car,we went in and was very pleased bought the car same day and drove it home. and was very pleased bought the car same day and drove it home. More

I applied through truecar.com and was given a list of several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my several dealers when I inquired about a 2013 hyundai genesis. I was contacted by Min and persued for several days till I called back and explained my situation. I was looking to trade (I am a current hyundai owner) out of my currect car and into a New Hyundai Genesis. I gave him a price I was ready to pay and recevied an email he would be working on this with me. Communication at first was good, then when I requested to be given the sales figure, percentage rate, details of the purchase was told he would get the information from his manager and have it to me the next day. 24 hours later, no information. I emailed Min telling him I would be looking else where due to the fact I was not given the information but asked to put down 4k down payment and I could do half now and half later after signing even though I did not know any of the information. I recevied an email stating that I should just "google" the averages and that would give me my information. In my opinion any sales person who does not want to honor their word, or give you facts is a dead give away to stay away from the dealership. I still have not heard from the sales person or been given any information on the 2012 purchase. Very shady deal with this dealer at your own risk. More

This was a great experience here at Pohanka Hyuandi. The staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was staff, to include the sales team were extremely knowledgeable and very friendly. I have bought numerous cars over a period of 20 years and this was the best experience by far. I would highly recommend Pohanka Hyuandai to my family and friends. More

Our sales-rep, Mr. Bill Edwards and all the sales-reps at Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all ques Pohanka Hyundai were very personable, curtious and gracious. Mr. Edwards was very knowledgeable with the features of the EQUUS and answered all questions pertaining to the vehicle. The financial process was very timely and the finance-rep went step by step during the process, so that we understood everything presented to us. We really enjoy our car and the purchasing experience. More