Pohanka Hyundai

Min was an excellent salesperson. He treated us with great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to great customer service. He delivered our vehicle to our home to surprise our son for his 18th birthday. We will definitely refer this dealership to our friends and family. More

I wanted to purchase a Hyundai Genesis online. Using TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called m TrueCar.com, Pohanka Hyundai of Marlow Heights had the lowest price. I posted my interest on a Sunday afternoon. On Monday morning, Min Park called me. He was very cordial, told me they didn't have the exact car I wanted on their lot, but he said he would look for it and get back to me. He called back later that afternoon and said he found the exact car I wanted at a dealership about 100 miles away. He said if I committed to the purchase, he would go get it the next day. I asked him for the name of the dealer where it was and was able to see it online under that dealers web inventory listing. I told him my wife was away, coming back on Wednesday, and I would love to have it in my garage when she got home. He offered to come pick me up on his way back from picking the car up, another 100 miles out of his way. All told, he would have committed the better part of that Tuesday just to me, but I declined. At the dealership, the paperwork processing experience was friendly, fast, and stress free. Min took me through all the car's features, introduced me to the service manager and facility, then I spent maybe 15 minutes with finance to complete the paperwork, and then met the dealership general manager, who led a brief "Thank You" celebration in my honor. This was the best car buying experience I've ever had. More

Dan was kind, knowledgeable and patient. Dan took time Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasur Dan was kind, knowledgeable and patient. Dan took time to explain all the features of the vehicle, and did not pressure me to buy. Dan was a pleasure to deal with. I highly recommend him. I had a problem arise with my vehicle when I contacted Dan, he was eager to assist me and help to resolve the issue quickly. I will recommend Pohanka to my friends and family. Thank you Dan and the rest of the Pohanka family in Marlow Heights for making my purchase easy! Teai Williamsport, MD More

The salesperson was very friendly and helpful. The exact car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot to car I wanted was there when I arrived. My only complaint is that the entire process from the time I got there to when I drove the car off the lot took more than 4 1/2 hours. Way longer than I anticipated. It seemed that all I was doing was waiting. It shouldn't have taken more than 2 to 2 1/2 hours. The showroom was not crowded at all. There may have been only 1 or 2 other customers there while I was there. I had to drive home to Silver Spring at the height of rush hour. More

I was interested in a deal offered via TrueCar. When I submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, des submitted the TrueCar request, I received some automated emails. I replied to them pretty late at night, and Bill Edwards wrote back right away, despite the late hour! We discussed a few things by email, and then we talked a bit more the next morning by phone. I came over right away. My visit to Pohanka Hyundai was enjoyable: he helped me with a useful test drive, and he walked me through the paperwork in a friendly and efficient way. I've never bought a brand-new car before, and I was a little worried about it, but this worked out very well. Thanks so much! Michael Gorman More

I went to two different Hyundai dealerships before Pohanka. The other dealerships did not has large a selection of the type of vehicle I was looking for. Also, their sale staff was not as friendly o Pohanka. The other dealerships did not has large a selection of the type of vehicle I was looking for. Also, their sale staff was not as friendly or knowledgeable as Pohanka. My sales person, Mr. Edwards, asked what I was looking for and then found me a selection of vehicles on the lot that fit my requirements. Not like other sale people who you tell that your looking for "A" and they bring you "B." I would and I have recommend this dealership and Mr. Edwards personally to friends and co-workers. More

I will always purchase my car from Pohanka Hyundai, but I refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed th refuse to deal with Victor in accounting again. I asked him for a copy of my prior Lojack contract because my previous car was stolen and I needed the information in order to get my money and he had to call Lojack and ask them for the same information that I had just asked him for. All he had to do was just give me a copy. He even had the person from Lojack called me later that day. By that time, I had already send the paper work off and was told when I would receive my check. All of this was not necessary. More

Bill and the rest of the employees at Pohanka made my husband and me feel as if we were part of the family. We knew exactly what we wanted and how much we were willing to spend when we walked into the de husband and me feel as if we were part of the family. We knew exactly what we wanted and how much we were willing to spend when we walked into the dealership. Bill did not pressure us at all, which we appreciated, and he answered all of our questions. Before Bill let me drive out of the dealership, he made sure that I knew where all of the car's essentials were located and how to use them (such as lights, wipers, radio, etc.), and helped me to sync my phone to the car's bluetooth. We walked around the car looking for anything that needed to be fixed and we set up an appointment to have a couple of dings repaired. In addition, he showed us where the service department was located and explained the procedures for when we bring the car in for servicing. Before I drove away, the entire Pohanka staff, led by Kip Douglass, welcomed us into the family by singing to us, which was unexpected but fun! Then, each person shook our hands and gave us a personal welcome. All in all, it was a pleasant experience. I'd highly recommend Pohanka. More

On behalf of my wife and I we would like to thank Pohanka Hyundai for the excellent customer service we received. Every one was very polite and professional and made this experience the best we ever had wh Hyundai for the excellent customer service we received. Every one was very polite and professional and made this experience the best we ever had when purchasing a new vehicle. We love our new car. Thanks again, Jim Pugliese More

I am a previous Mercedes Benz owner and when I test drove the Genesis, I was hooked at the "pep" of this V-6. Raquel Eaton was wonderful!!! I never felt pressured or haggled. This was the most relaxed car the Genesis, I was hooked at the "pep" of this V-6. Raquel Eaton was wonderful!!! I never felt pressured or haggled. This was the most relaxed car buying experience I have ever had in my 40 years of purchasing cars. The dealership was low profile, no service person "swoped" on us as we were looking about. When we had questions we saw Raquel, who was assisting another customer and she came over to discuss with us what the features of the vehicle were. We discussed the vehicles and left for medical reasons. We came back as promised the next day to close the deal on a Genesis with full warranty and no fincancing last minutes add on's. We also got full pay off on our trade in. We had gone to a chrysler dealer and they would not pay off the trade. Pohanka did pay off the trade and put us in the Genesis at a lower monthly payment. We have recommended Pohanka Hyndai to all our friends......Great car buying experience and we Love the Genesis A and C Bland More