Pohanka Hyundai

This is my second purchase from Pohanka Hyundai. The first time my experience was great, I was very pleased. I rated them an A+. This second time I got the opportunity to work with Racquel Eaton. She first time my experience was great, I was very pleased. I rated them an A+. This second time I got the opportunity to work with Racquel Eaton. She brought Customer Service to a whole new level! She was very efficient - making sure that my car was being detailed while I was filling out paperwork so I weas never waiting for a long time. She showed me all of the buttons and gadgets without making me feel "dumb". It is obvious that she enjoys her job and she is very good at it. I plan on going to Pohanka Hyundai for a long, long time. This time I rate them an A+++! More

My experience with Pohanka was very quick and pleasant! The staff was very friendly and my questions were answered promptly. I sincerely felt like the staff cared and was just as excited as I was! My ov The staff was very friendly and my questions were answered promptly. I sincerely felt like the staff cared and was just as excited as I was! My overall experience was very positive and the investment was well worth the drive! More

From the time I stepped into the showroom I was treated as a person that was serious about purchasing a vehicle. The service was exceptional. I did not feel pressured or feel not cared about from the tim as a person that was serious about purchasing a vehicle. The service was exceptional. I did not feel pressured or feel not cared about from the time I met Racquel, to meeting Eric and to Joann. Racquel went over the vehicle, insisted I take a test drive and gave me a tour of the facility after I made the purchase. She kept in contact with me a few days after the purchase. However, the thing that made the most impression on me was after I made the purchase, the whole team at Pohanka gathered around me to shake my hand to congratulate me on my purchase and welcoming me to the Pohanka family. That was special. I have already told others of my experience!! More

Mr Brooks did a very good job of showing the car and its many qualities and advantages. He also did not bug me and pressure me like some other dealers did. He did call and ask weather I was still interest many qualities and advantages. He also did not bug me and pressure me like some other dealers did. He did call and ask weather I was still interested and let me know when he would be available to be there if I had any other questions l More

Pohanka Hyundai Salesman Steve Pristoop is an excellent salesman. My sales experience with Steve was superb. He was very organized, friendly and courteous. I have bought cars in the past from other deal salesman. My sales experience with Steve was superb. He was very organized, friendly and courteous. I have bought cars in the past from other dealerships, and I have never had a quick expeditious sale like I did when I purchased my car from Steve. Thank you for making it a pleasurable experience. Omar More

My experience in purchasing my new vehicle wit Mr. Nathaniel Harris was awesome. Everyone at the dealership was very pleasant, including Charles from the service department told me how to keep the sh Nathaniel Harris was awesome. Everyone at the dealership was very pleasant, including Charles from the service department told me how to keep the shine to my new Apple Red Elantra. Since purcashing my vehicle, I have recommended others who are talking or thinking about a new vehicle to try Honda Hyundai. More

The service I received was of excellent from the first time contacting the dealership to time that I purchased my car. I found the service to be very friendly and personal (they really cared about your n time contacting the dealership to time that I purchased my car. I found the service to be very friendly and personal (they really cared about your needs). I really appreciated the fact that they took the time to fit your needs to the product that they were offering. More

Great experience - Greeted by the sales staff and all questions were answered very well. Located the color and model on their lot - had it prepped and after the necessary paperwork I was driving my ne questions were answered very well. Located the color and model on their lot - had it prepped and after the necessary paperwork I was driving my new Sonata Limited. This is my family's second purchase from Pohanka Hundai and we have been very satisfied with the product and service! More

Knew I wanted to purchase a 2011 Hyundai Sonata Limited for my wife within a week. Used the Hyundai USA web site to get quotes on the car and options I wanted and to have the various dealers bid against e for my wife within a week. Used the Hyundai USA web site to get quotes on the car and options I wanted and to have the various dealers bid against each other. I was very up front about what I wanted, the bidding process and when I was going to buy. Told all that the one with the right car at the lowest price gets the sale. Pohanka gave me a price that was a few hundred under all the others (Washington area and 2 dealers from Baltimore). I told the salesman ( Wendell Rogers) That I would be in that next day to buy the car. After that, I was contacted by College Park Hyundai with a little better deal. Since I had already told Pohanka I would buy from them, I kept my word and went there. I was supposed to meet Mr. Rogers at 9am. I was early...he was late. After listening to Mr. Rogers talk about his sales expertise, and his desire to become a premiere salesman who can sell an upcoming high end model of Hyundai, I finally got down to purchasing. Suddenly the price was not what I had negotiated. I was told I gave him the wrong Sonata package. Funny, 8 other dealers who got the same e-mail had no problem. I told him there was no mistake and I expected him to be a man of his word. After numerous "consultations" with the sales manager...he said the best he could do was $350 over the agreed price. I walked out of the dealership and drove that day to College Park Hyundai and purchased a new Sonata for my wife and a used Elantra for my daughter. College Park was able to correct bad info I was given about the Sonata and warranty by Pohanka. Do yourself a favor...don't waste your time with the "Bait and Switch" from Pohanka. More

UPDATE 1/3/11: Unfortunately, our dealer experience has been marred by not having received our tags yet - they never arrived. Our salesperson, Nate, tried telling us to handle that with DMV ourselves, clai been marred by not having received our tags yet - they never arrived. Our salesperson, Nate, tried telling us to handle that with DMV ourselves, claiming tags are lost; title clerk, Tracy, has been attempting to help, but her lack of attention to details made things only worse. I had to involve Hyundai Motors and BBB. ORIGINAL REVIEW: We bought a new 2010 Hyundai Elantra SE. The overall experience was great. There was no hard sell of unnecessary add-ons (just a quick once-over), there was no push to buy today, the price offered was even lower than one negotiated over Internet. There was several minor scratches on the car, and those got taken care of immediately - we even had an option of getting another identical car instead. My only advice is, do not use Victor as the finance person. Otherwise, this purchase was painless and pleasant. More